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 Maxis, Maxis

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hensky
post Mar 10 2016, 01:26 AM

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just call the cs and ask for the same plan, if cant get the offer then only port out.

i am using surfmore 50 for 1 year only, and they did offer me.
hensky
post Mar 10 2016, 01:36 AM

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QUOTE(jackson5759 @ Mar 10 2016, 01:28 AM)
what did they offer you?
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I am from west malaysia,
RM68 for maxis one plan 158 - 5GB + unlimited call and sms + no contract <<<< my supp line use this
RM88 for maxis one plan 188 - 7GB + unlimited call and sms + no contract (1st 6 month free 1GB) <<< my principal use this

if you are from east malaysia, you can get extra 2GB/month for both plan.
hensky
post Mar 13 2016, 11:25 AM

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QUOTE(ragecat @ Mar 13 2016, 05:18 AM)
You get what you pay for I guess. Coverage is key. tongue.gif
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Question Is their coverage better than other telco by 100%? So they charge 100% higher than other telco?
Btw i am both maxis and celcom users, no different in coverage. Sometime indoor celcom got signal, maxis no signal. Mainly in klang valley.

This post has been edited by hensky: Mar 13 2016, 11:26 AM
hensky
post Mar 18 2016, 08:03 PM

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first bill came already. previously rm300++ per month, now RM180 per month.

principal line maxis one 188 plan RM88, 1 supp line maxis 158 plan RM68, 1 supp line share with principal line RM48.


Attached thumbnail(s)
Attached Image
hensky
post Mar 19 2016, 12:12 AM

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QUOTE(vuetnam @ Mar 18 2016, 09:50 PM)
mahal doh.gif
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Haha no mahal la, rm60 per line only
hensky
post Mar 20 2016, 07:49 AM

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QUOTE(crusher @ Mar 20 2016, 01:25 AM)
RM78 for 5GB? Lol, my gf got an offer of RM98 for 6GB. Maxis really need to standardise all the plans not by doing this
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So they increase the price already?
Last month offer was 68 for 5gb, 88 for 7gb
hensky
post Apr 3 2016, 11:16 PM

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QUOTE(nexona88 @ Apr 3 2016, 11:11 PM)
search her on google.

looks like she is the Head of Marketing Services at Maxis.

situation must be very tense / bad at Maxis now  console.gif
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this situation only can be solved by introduce the 'secret counter offer' to the public.

I already enjoy the 'secret offer' for 2 months. rclxms.gif

This post has been edited by hensky: Apr 3 2016, 11:17 PM
hensky
post Apr 4 2016, 12:24 AM

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QUOTE(kenshin9880 @ Apr 4 2016, 12:19 AM)
http://www.soyacincau.com/2016/03/11/maxis...calls-sms-rm68/

I think this is the issue....
Only for sabah and sarawak.....

TAT not for Semenanjung malaysia............
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this is just one of the issue.

another issue is that they treat their loyal customers like water fish.
Offering secret offer for those who want to port out and giving excuses such as 'only selected customers get this offer' and etc.
hensky
post Apr 4 2016, 02:20 PM

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QUOTE(redrum77 @ Apr 4 2016, 02:13 PM)
Received this sms:

RM98 FOR 5GB!! Change to Maxis One Plan 98 with unlimited calls and sms and get extra 4gb EVERY MONTH. No contract. For selected customers only. Reply YES to subscribe.
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Wow they increase price for the counter offer deal.
1 month ago only rm68 for 5gb, rm88 for 7gb
hensky
post Apr 4 2016, 09:00 PM

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QUOTE(jackson5759 @ Apr 4 2016, 08:58 PM)
Hi guys,

just sharing some maxis guy reply to me.. maybe he dont even aware that i was reading his reply.. hehe..

user posted image
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lol lol, who would be so dumb enough to port in to maxis for their maxshit one plan.
hensky
post Apr 5 2016, 02:57 PM

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QUOTE(jusbella @ Apr 5 2016, 02:43 PM)
I'm hotlink loyal customer for almost 10 years. Do I eligible getting RM68 for 5GB data + unlimited call & SMS + no contract? I'm thinking to change to postpaid.
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Sorry not for loyal customers
hensky
post Apr 5 2016, 05:44 PM

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QUOTE(xxaa @ Apr 5 2016, 05:42 PM)
after replied the sms, they called to offer RM98, 5GB, unlimited calls/sms. duh what so special?!? i asked why some customers can get RM68 for 5GB, unlimited calls/sms. he replied that's for "selected" customer. vmad.gif  vmad.gif  ranting.gif
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U should tell them u wan to port out now. Then u will be the "selected" customer
hensky
post Apr 5 2016, 05:56 PM

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QUOTE(xxaa @ Apr 5 2016, 05:53 PM)
that one need another "elite team" to call up  biggrin.gif
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No need elite team one. Last time i call cs asking question about port out, then the cs offer me already after checking with his manager.
hensky
post Apr 5 2016, 08:56 PM

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QUOTE(Valhala @ Apr 5 2016, 08:51 PM)
Just a my two cents since this has gone all heaty.

First, price war. Not all companies are able to join the price war cuz they actually set the benchmark for being the most expensive.

A few years back, Maxis flaunted out a prepaid plan called Hotlink Bagus offering the cheapest prepaid in the market. In less than two weeks, Digi called their new plan Digi 'Lagi Best' being few cents cheaper than the so called Bagus.

Therefore, it probably became a strategy to stick to Service & Quality Network, expanding Fibre and Zerolution services.

I'm a Maxis user, so prolly a lil Pro-Maxis here. But just opinions.

Maxis started One Plan, was successful until everyone else picked up the concept of giving unlimited calls and started price war. No doubt, Maxis wasn't quick enough to counter that, they started thinking sideways by offering One Roam and Zerolution.

There's prolly a few factors I put into consideration why they did not counter back that

1. They have a HQ in the centre of KL owning over 20 floors called Menara Maxis. Maintenance costs, Management costs hiring a new CEO back in 2014? from Vodafone prolly having top notch salaries and etc.

2. No matter how much they lower their prices, Digi or Umobile would prolly pick up the fight and eventually when no one else makes money, they wrap up like TIME and JARING. So much for consumer fun comparing prices now.

No doubt they're lots of ignorant users these days. Some like me are willing to spend a lil more for certain services that only Maxis offers, only because cases like my company pays my bills.

Multisim that allows data sharing and i slot an extra sim in my ipad to utilize the 5gb that i can never use up on my cheap handphone

Call centres that can handle bill disputes unlike celcom which outsources their call centre. You prolly have to walk in should you require a dispute.

But i must admit, it was some backfired plan to offer EM rockbottom price compared to WM. Maxis has always been a semenanjung brand and prolly wanted to win over EM.

The EM one plan has been ongoing since 2014 (used it since then) and the difference was RM 30. I was surprised to find it having a gap of RM90 now.

And another stupid idea to offer it as a retention deal. Wouldn't have caused this much trouble if they had maintained their 10~20% higher than OLO strategy all this while with a lil better service and network. But well prolly that so called 10~20% extra wouldn't be sufficient to cover up for their expenses and profit either
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oi maxis, dont create so many account to post here thanks!

you wasted 30 minutes to write this shit!

if you wan ur customers back, just offer good plan to the public.
bangwall.gif bangwall.gif bangwall.gif ranting.gif ranting.gif ranting.gif ranting.gif ranting.gif ranting.gif

This post has been edited by hensky: Apr 5 2016, 08:59 PM
hensky
post Apr 5 2016, 10:05 PM

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QUOTE(veron208 @ Apr 5 2016, 10:03 PM)
Any announcement officially for the 7th April ?
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maybe - 50% monthly fees for maxis one plan (both new and existing customers) effective 7th april 2016?
hensky
post Apr 5 2016, 10:17 PM

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QUOTE(wil-i-am @ Apr 5 2016, 10:11 PM)
Tis means Maxis mgmt dun mind users port out
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they do mind, if not, there wont be a public announcement in facebook that pissed off every Maxis customer.
hensky
post Apr 5 2016, 10:24 PM

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QUOTE(jackson5759 @ Apr 5 2016, 10:20 PM)
Maxis do msged me weeks ago.. on 11th March 2016 but i didnt reply them because im fed up and decided to port out..

First msg  Mar 11 2016, 01:34 PM
Hi jackson5759,

In regards to your inquiry , is it possible for you to furnish the following details for further assistance?

1. Full name
2. Number of Identification Card (NRIC)
3. Mobile number

Thank you
(some maxis guy)
Second msg Mar 11 2016, 10:11 PM

Hi jackson5759,

We are sorry to hear about your experience and would like to definitely look into your feedback as it was never our intention to make you feel that we didn't value you. Thank you for your loyalty throughout these years. It’s sad to see that you have decided to move on to another provider but we hope that you will think of us should you change your mind. We will be more than happy to welcome you back. You can contact us directly here and we will be glad to assist you.

Thank you
(some maxis guy)

I don't know if this consider manhunt.. but if they really want to locate me that will be very simple as all my data is with them.. lol
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flex.gif flex.gif jackson, u r the hero. notworthy.gif now maxis will comes out better plan for everyone. thumbsup.gif
hensky
post Apr 6 2016, 06:10 PM

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QUOTE(wc_how @ Apr 6 2016, 06:02 PM)
Maxis should change the one plan name lol. I saw so many plans now, also comes with many prices too.
Change to loyal 68, unloyal 158.
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actually it is loyal 158, unloyal 68. hahaha
hensky
post Apr 6 2016, 06:49 PM

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QUOTE(piGiE @ Apr 6 2016, 06:43 PM)
Dilemma on paying penalty not?

I started using hotlink prepaid package with my very first SonyEricsson T28 Phone during college time 16 17 years ago. I'm one of the so called loyal customer indeed.

After the recent incident i started to review my package and compare with all other telcos offers, then I knew i was fuxk up.
Called up and Live chat with Maxis support, tried to understand the penalty calculation formula for my contract termination as below:

Package: MaxisOne Plan 128 (2 years contract)
Subscription Date: February 2016, 22 months to end contract
iPhone 6S 128GB Contract Price: RM 3265.00 (Retail Price: 4339.00)
Early Termination Penalty: [(Retail Price - Contract Price) / 24 x Outstanding committed months] + Admin Fees
                        : [(RM4339.00 - RM3265.00) / 24 x 22] + RM100.00
                        : RM984.50 + RM100.00
                        : RM 1084.50

YES, I need to folk out RM 1084.50 to untie my contract.

After 5 mins of consideration, I decided to port out with follow conclusions:

1. I can take it as purchased my iPhone via Apple retail shop.
2. I save RM50.00 / Month (With Digi Postpaid 75) from now onward, 22 months means RM1100.00, break even with earlier termination penalty
3. I can enjoy 7GB data per month from now, 2 GB rollover. (Maxis offered 3GB only)

Conclusion: I lose nothing eventually.

user posted image
Walked in Yellow Man outlet evening to port out from Maxis. When I submitted my MNP request, on the spot I received offer from Maxis really pushing my rage to the limits.

user posted image

user posted image
Errr....  This is the definition of loyal customer in Maxis dictionary. Haiz, there you go 16 years marriage life. Bye Maxis, Hi Yellow Chick.
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Nice, they even send automated sms to those who port out. So loyal department no need waste time to call. In the end, customer have to waste their precious time to go maxis center to ask what is the offer.
hensky
post Apr 7 2016, 04:22 PM

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QUOTE(unknowmaster @ Apr 7 2016, 04:20 PM)
Walao... Retaining department Called. I said ok. But until now my plan still the same. Called 123 they said no changes to my account. :/
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what they offered to u?

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