I've no problem there, buffering etc except for some Chinese channels streaming from China

I supposed so, the discount was given to your old account...

sape kata unifi slowww?

that for internal staff only.

Ping to diablo server is terrible, the hypp TV is kinda laggy, sometimes it just hang and freeze then requiring restart..

yes, the hypp tv box is shitty. hang easily after running for a few hours.

Dear All,

There is a call from TM Net telemarketing department who he offer me to upgrade from my current 5mbps to 30mbps with free Ruby Pack TV channel as long as i stick with Unifi and free voice call too. Therefore, i agree to it. Everything was fine for the 1st 2 month of subscription.

Now the problem comes after the 2 months of subscription:
TM Net has start to charge me for the ruby pack TV (RM40+ per month) which suppose to be free when they call me for an upgrade.

After i call 100, they now tell me that the free ruby pack is only for 1 month (1st month free only). I mean like WTH is that, you told me is free for as long as i stick with Unifi. Now the billing staff say otherwise. Then, she give me a report number and has to wait for 15 days to investigate.

My concern here is does anyone has same issues/ encounter here?

I wonder can i cancel the ruby pack or not if the investigation is not on favor of my side.

Hi Guys,

Is Unifi ID portable? Meaning, I can use my higher speed 30Mbps Unifi ID in my office.

This could be asked many times but hoping for an answer. Thanks!

yes it is, but its speed capped at ur outside pole, so no different.

by right, when u agree to to upgrade, there should be recording for TnC. so need for them to investigate and told them you will not pay until this issue solved. ( if u pay already, i think quite hard for them to do refund)

no. ur id only for ur home fiber connection.

It will use rebate if u paid.

For ID, can be use anywhere as long as its Unifi Fiber. But speed was capped near ur pole.

Guys, is there anyway other than calling TM to get my Hypptv Password? The only password I have is my Unifi's and Hypptv Anywhere. I know my username but not my password

Is there a way to extract from my STB or no? The STB is working tho

This post has been edited by jack2001: Feb 25 2016, 02:11 PM

i wish to upgrade my VIP5 to 30mbps
jz wondering if i can get new equipment from unifi especially the hypptv box and retain the free call option?

How about your free voice, still there?

Mine has been removed recently.

I just got my unifi today and instantly 10mbs upload

Thanks Jusbella!
Wow, meaning TM staff will have to climb up the pole once a customer decides to upgrade the speed or terminate Unifi.

Hmm......connectivity to France (or any europe region) suddenly slow down to turtle speed again.......

it is not capped on the pole... it been capped at their ibu sawat(branch exchange).... when upgrade, technician or authorised person just ask people on the ibu sawat to increase the limit, and then good speed can achieved...

pole only consist fiber and connector... the switches, server and others device controlling our bandwidth is at their ibu sawat.

remember when i relocate my unifi, they ask, i will close your connection now during the call and my house no internet already...

i upgrade my unifi vip5 to vip 10 to adv50...never see any 1 come and climb up the pole to adjust before, straight away got the speed increase after the upgrade process complete...

This post has been edited by calvinlaw510: Feb 25 2016, 04:20 PM

@fruitie even with the free voice removed. It's still free from the latest bills.