Telekom Malaysia Berhad ™ wishes to announce that our consortium members have detected a fault on the Asia Submarine Cable Express (ASE) system off Singapore, which affected our Cahaya Malaysia submarine cable linking Malaysia to North Asia and the United States. ASE consists of 6 fiber pairs of which TM owns 2 fiber pairs, named as Cahaya Malaysia. We have immediately taken pro-active steps by optimising our networks to reduce congestion and diverting traffic to alternative routes, thus, minimising the impact to our users. ​



The restoration works requires concerted efforts of all consortium members, and is scheduled to begin on 25 March and is expected to be completed on 31 March 2016. However, we wish to highlight that the restoration works will be subject to weather and sea conditions, identification of the actual location of the fault and the challenges ahead, working at great sea depths and pressure.



During this period, Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience some level of service degradation.



We will continue to provide necessary updates on the progress of the restoration works via our official customer support accounts on Twitter @TMConnects as well as on Facebook at Everyone Connects, and will monitor feedback from our customers on the quality of service experienced.



We apologise for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers continue to experience uninterrupted service.



We wish to thank our customers for their understanding and patience during the affected period. Should you have any questions or require any assistance, you can reach us at @TMConnects​ or via Everyone Connects​ Facebook page​. We can also be contacted via email at help@tm.com.my. ​

Yes, the ADSL line can still support 30Mb/s
My brother is on a high rise and his BTU is connected to the ADSL telephone port

it depends on the address. some high rise will be using VDSL or if ur lucky u will be using FTTH.

if black wires ? maybe ftth is coming to your premise

I have the same Android HyppTV STB. It has Wifi lah. I am using Wifi to stream movies while using the Lan port for HyppTV channels.

Lan Port 4 on the default Unifi WiFi Router (Residential Gateway) is a VLan dedicated only for HyppTV IPTV channels.
When you try to plug in to other Lan Ports other than Lan Port 4, the HyppTV cannot work.
But when you plug back to Lan Port 4, HyppTV works but Internet cannot be accessed via the HyppTV Set Top Box (STB).

But thanks to my brother who was playing around with the settings in the HyppTV Set Top Box, we discovered that you can enable Wifi on it and use Wifi connection to surf the Internet from the HyppTV Set Top Box while still be able to watch HyppTV IPTV channels via the dedicated IPTV Lan Port 4.



PM me if u wanna know how to turn on Wifi on this HyppTV STB Box

This post has been edited by pcphobic: Mar 2 2016, 02:55 PM

my downloads i can hit 3mbs but how come when i play csgo got lag?

That's why I don't believe the news article about cable damaged.

Just reboot or reconnect until u get an IP address starting with 175.xxx

My Unifi BTU (the fiber optic box) is upstairs.

My TV and HyppTV Set Top Box and Wifi Router is downstairs.

How I solved my problem is simple. I use Home Plugs.

Below is my setup:

BTU => Home plug A => Home plug B => Wifi Router

Lan Port 4 on the default Unifi WiFi Router (Residential Gateway) is a VLan dedicated only for HyppTV IPTV channels.
When you try to plug in to other Lan Ports other than Lan Port 4, the HyppTV cannot work.
But when you plug back to Lan Port 4, HyppTV works but Internet cannot be accessed via the HyppTV Set Top Box (STB).

But thanks to my brother who was playing around with the settings in the HyppTV Set Top Box,
we discovered that you can enable Wifi on it and use Wifi connection from the Wifi Router to surf the Internet from the HyppTV Set Top Box while still be able to watch HyppTV IPTV channels via the LAN cable by plugging it into the dedicated IPTV Lan Port 4 on the Wifi Router.

I'll try using YES. I remembered TM has same problem years ago, I was lucky to have YES Internet that time. It is smooth.

which dns u use?

My in-game ping and packet loss were fine in the morning. But in the afternoon, they aren't fine. Anyone having the same problem as me?

This post has been edited by erik8lyt: Mar 2 2016, 03:24 PM

Source?

There is a difference between download and ping

ping means quality of your connection

download speed means bandwidth of the connection like a highway carrying data

the problem we're facing right now is quality of connection right now

https://www.tm.com.my/OnlineHelp/Announceme...AULT_2-MAR.aspx

Got any news on new area having unifi? What about the 2nd phase HSBB plan?

Thank you very much~


I have this home plug years ago, same brand but different model, rarely use, but recently found out it is faulty and no longer works...

i see, they give me a new cable instead of using the old 1 (4mbps)
yup... the cable look something like this.

means can do fast download but when play games it's slow?

IF they don't use any telephone line connected to the ONT/BTU then confirmed FTTH.

Facebook,google play and iTunes are very very slow until cannot connect!!!

This post has been edited by cheekian: Mar 2 2016, 04:23 PM