Perhaps they will make an official announcement on it some day? E.g. on the same day they launch, perhaps a 100Mbps package?

Called 100 last night to request for upload speed upgrade to 10Mbps. (Currently with Advance Plan 30). Selected to speak with customer service agent for Unifi. After 10 minutes waiting, the guy over the phone told me that he cannot do anything as he is with technical support.

Transferred me to "product inquires" dept so I was put on hold for another 15 minutes. I hung up without being attended to.

For those who called 100 to ask for upload speed upgrade, which dept did you select?

So you mean everything works except HyppTV?

In that case, you probably plugged your HyppTV port to the wrong port. It needs to be on LAN4 if you did not change the default settings.

http://www.blacktubi.com/unifi/setup-asus-router-for-unifi/

likely u plug the hypptv into wrong port.

i use same router, good.

when ready, update the firmware:

I guess something is wrong at TM side for this case.

Try reboot and using the old router as well.

Use Asus support thread here.

https://forum.lowyat.net/topic/2651405/+4300

I do not have the new HyppTV box but I heard a lot of things are changed.

then something must be incorrect about the router.

was it working well before? when was firmware last updated, reboot, reset, etc.?

check asus thread, can get help there.

i just updated to latest firmware 9443, no problem.
it is rm169 + gst.

but no free calls - you pay if u call with phone, except toll free ones, of course.

If u had never got it to work properly, I am quite sure the setup is incomplete or incorrect.

Yes, post this in asus thread. Sure u can get help.

IP6 need extra work, I don't know much.

Try ip4, see. All is normal....?

Have you checked recently in your OCC Unifi? Most of our bundled free calls have been quietly removed by TM...

Guys. This 1 is what? I try to click they give me. But cant

Workaround to get Facebook website to load



Like myself, some of you have experienced Facebook site takes forever to load or just time out and failed to load at all.

The official story is that the undersea cable got damaged (we heard this so many times).
I personally do not believe that because Maxis Fiber and Time Fiber and all Mobile Broadband users could load Facebook website with no issue.

Apparently some Unifi users also have no problems accessing Facebook site. And I found out that they were on IP Addresses starting with 175.xxx.xxx.xxx (external IP, not your internal IP).

So below is my workaround on how to get Facebook site to load.

Step 1:
Check what is your external IP. Some wifi router admin console have a status section where it will display your external IP address. If you don't know how to find it, another way is to go to http://www.network-tools.com/
and it will display your IP address which is your external IP address.

Step 2:
If your IP address is something else other than 175.xxx.xxx.xxx, then proceed to step 3.

Step 3:
There are 2 ways to go about obtaining a new IP address.

First method is to manually reboot your Wifi Router. This usually takes a longer time as you will need to wait for your Wifi router to boot up.

The 2nd method is to go into your Wifi Router's web admin console (usually it is http://192.168.0.1/) and look under the Status section for the WAN settings. You should be able to see what is your external IP and there is a Disconnect/Connect button there. Just click on Disconnect and wait for a while before clicking on the Connect button. Keep doing this until you see that your external IP address starts with 175.xxx.xxx.xxx

Internet seems better, FB loads faster and 4K quality returns back to Netflix. When I check, an IPV6 is assigned to the router...

Please don't doubt, just do it! Have you lodged your complaint to MCMC?

BTW, TM has called me yesterday and would offer me some "special" package due to my complaint to MCMC.

However, they still have to check with their product team to confirm on the package availability, since I insist no two-year lock-in period.

Let's see...