i once had to call the customer to cancel because i need to make a u turn far in front as i was in DUKE, customer had to wait for 18 mins till i arrived, so i told the customer to cancel and re-request because i thought he would get another driver who's much closer than i am then

Been using uber for few trips in selangor

Balik kampung in kelantan, the apps doesn't work at all

Does it mean uber only works in certain states?

Wow...that is kinda bad...I did called my customers also sometime...if my arrival time is more than 10 mins. But for this case...just report it. And you shouldn't be the 1 to cancel it, let the driver do it.

Currently only in Penang, Ipoh, Klang valley, Johor. If not mistaken

a question as a rider.

1) what is the fare from SA-KLIA2? ist rm75 flat rate at any time?

2) i know it is based on demand, but is there any chance I can book Uber in advance? (get d driver's no & kawtim)

1) Yes unless there's a surge.

2) No.

For mutual understanding. I think we rider should let the driver start trips to our pickup point because it consists of tolls. Uber are very fussy, driver are hard to claim back the tolls fee if the tolls occur before your pickup point.

As a perspective of driver, they don't give a damn to us. As a perspective of rider, I think we shouldn't take advantage of this loophole abuse driver.

So if you agree with he start trips first to your pickup point, let it be. If you doesn't agree with it, cancel it and request another one, if you ask driver cancel, driver will have his acceptance/completion rate dropped. So we should cancel our-self as a rider. The drivers must be kind enough to keep on rate you as 5 stars.

This post has been edited by NightFelix: Mar 31 2016, 10:32 AM

I don't really get what you trying to say. But here's my perspective as a rider. As a customer, we really don't have the time to think on weather u are required to pay toll to reach our destination and thus make u lose money. I don't care, period. I just want someone to pick me up from point A to B. All the details I don't want to know. That's what makes uber great. Now we have this cancel thingy due to pay toll etc. You as a driver should know that its uber policy not to cancel trip if ots not convenient for you eg: Pay toll etc. Btw I'm truly lucky to have driver rate me 5.0 star for 9 months with an average of 3 trips per day.

Yes. You are right as well from your point of view. As a rider doesn't need to care about what driver lose money or what, since it was their problem.

So let me put myself in your shoes again, if this happen again like driver call you to cancel due to inconvenient or pay tolls story, like I said earlier, go to your web profile select trips history and report to UberSupport. Job done, you done your parts.

I disagree with your logic on this.

i.e. if your office is in KL, and you stay in Klang, can you claim the toll to get to office from your employer compared to a similar positioned colleague who stays just next to the office?

Just like you won't offer to pay back a rider the extra 2x if you are fetching him/her on a 3x surge trip, it's funny to expect the rider to 'understand' your predicament of having to pay a toll to go and pick him/her.

You can't just always just choose to do things that 'benefits' you.

My two cents.

I feel that your part is done in calling and informing the rider you will need 18 mins to reach him, it's up to him to decide whether he wants to wait or cancel.

If you ask him to cancel, you risk him stating the reason for cancelling as 'driver asked to cancel' and you may get into trouble.

No problem. Like I said earlier after my first reply.
1. if driver ask you to cancel, report to Uber, driver problem.
2. if driver start trips to your pick up point, report to Uber, driver problem.
3. if driver get pissed off and quit Uber, Uber problem, new blood will still sign up to fill up the position
4. if driver get deactivated and quit Uber, Uber problem, new blood will still sign up to fill up the position
5. if rider couldn't find a car and change to other platform like eg. Grab/Taxi/Bus etc., Uber earn lesser, not my problem

My 2cents.

What if
1. Rider might cancel you half way when you on the way to pick up point, because he/she found a alternative way.
2. Rider may report you are late/missed eta, we get nothing in return?

Usually when you call the rider & inform them your ETA, they won't cancel if they're agreeable to your ETA. There's no reason for them to do so unless they wanna troll you.

Cancellation more prone to happen for those that don't call the riders to clarify their location & manage their expectations. So if you don't wanna be driving far & through tolls & Kena cancelled last minute, spend that few RM to call the rider & be honest.

Another common reason to cancel is when the driver overpromised & couldn't arrive on time. If you don't know the way to your rider (100% rely on waze), either give a safe ETA with buffer time included or just be frank with the rider. If the rider is in a rush, tell them they have to choice to cancel & try to find another driver.

The problem is that currently there is problems with Uber mapping logic and differences with drivers expectation versus riders expectation

If I am not wrong, the matching of driver and rider is based on geographical distance between driver and rider, not on route. For example, the rider may just opposite road of the rider, but, what the system failed is that the road is a huge major highway, and the driver may need to drive further 20km to U-turn back to pick up the rider, and all these will take time, cost and maybe toll. And, the problem is that if the driver did not accept the ride request, it will affect their ride acceptance %, which will impact their incentives, or worst case, suspended by Uber. To add further to the frustration, some of the ride distance even shorter than the distance that the driver need to cover to pick up the rider. Anyway, I always take it as pinch of salt, give and take, just don't complain. What pissed me off is that rider will unhappy why you take such long time to arrived, or accepting their request, and make a big fuss on that. Calling the rider to inform them, well, this even further eat up the driver operating cost.

Second is that many of the rider misunderstood Uber driver as taxi nor your personal driver. Uber are not taxi!!!!! It is a ride sharing app, where the driver agree to use his/ her personal vehicle to ferry the rider to their intended destination. If the rider expect immediate availability of driver right in front of you, or expect driver wait for you while you taking your own sweet time meddling your own stuff (driver are not suppose to start the trip before the rider entered the car), the rider incurred additional cost, and worst still, some area, there is no waiting allowed, or being surrounded with taxi (we try to keep as low profile as possible, to avoid trouble with taxi), so, these riders are really equivalent to what rogue taxi drivers to passengers, which I will usually rate them low.

As mentioned numerous time, it really take 2 party co-operation and mutual respect for each others for the success of the Uber.

You are right on the matching algorithm. The system will check nearest available car for the rider and will keep increasing the search area until they got 1.

Regarding of the riders misunderstanding the real purpose of Uber, it can't be help. Nothing can be done really since no official channel to tell them the difference. All we can do is just hope that the next rider would be better. And people tend to think that they are the boss since they are paying you to drive them around.

Exactly.

So far, after 1000 rides, I have never had a rider cancelled on me after I informed him/her on the ETA if I am in close proximity but need to take a long route to pickup location and he/she agreed to wait.

The problem I feel with a lot of Uber drivers nowadays is always want to be in a win-win situation. Don't want to use petrol, don't want to pay toll, don't want to call, and just expect everything to turn out to their advantage.

Chinese teaching. "One type of rice feed hundred types of people". There will be nice & less nice drivers so as riders.
As 2feidei mentioned. Just give and take will be good for both parties.

That's why it really take mutual respect from both rider and driver. I kinda like the rating system for both drivers and riders, and would like to see how strict Uber will implement that, any rating fall below certain level, the driver or rider will get suspended. But, at same time, hope Uber can reward drivers who get consistently have good rating by having special incentives.

Well, that is true, I have unlimited call/sms plan, calling rider is not big issues of mine. I always call when I receive request, and arriving give another call. Here comes another problem, I do believe most of us here drivers face the same issues, is those foreign numbers, I can't call them as it charge both side, so instead, I SMS them. And some worst case is, A person is using foreign numbers and yet it was request by B person shared by the same accounts by A persons.

Last things as mentioned by you, if I tell them they have choice to cancel because of rushing or try to find another driver, nice rider usually would cancel with some valid reason, what if some bad rider like mentioned earlier, it will risk you being "driver ask me to cancel". C'mon serious?

I couldn't agree with you more.

I dun normally call the rider after accepting the job (unless certain situation came up, such as, traffic jam, i reached but rider no show yet, long ETA time, emergency case). My view is that, I am driving on the road...and if possible...i try not to operate my phone that much...and i find out that the steps taken to call the rider (starting from the app itself) is too many...if not mistaken..there are 3 steps...click to rider's details, click on the "Call" button and then click "Call" again after the keypad showed up. Not quite user friendly.