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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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NightHeart
post Jan 29 2016, 02:08 PM

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QUOTE(nVidiaFX @ Jan 28 2016, 09:45 AM)
Then if รผber black can earn?
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If your car qualifies for Uber Black, you would be less likely to think of earnings. Probably more towards passing time productively.

You have to complete 100 trips on UberX before you can apply for Uber Black. So yea, you need to use your Lambo for UberX first.


For those worrying about taxi, yes they're upset at Uber drivers for "stealing" their business & intruding their area. So with that in mind, just be a lil more tactful;

1) Don't hang around taxi areas waiting for requests. You'll still get requests if you're chilling at the housing area or under the trees near the mall.

2) Don't display your Uber Partner app obviously in your car. Just leave it running online at the background.

3) When drop off at taxi area, just drop off, wave your hand to your riders like buddies & quickly drive out. End the trip few minutes later when you're on the road.

4) When pick up at taxi area (malls), call the rider & see if it's possible to pick up at a "safer zone". You need to be familiar with the malls to do this. A lot of experienced riders would be more than happy to comply as they wanna avoid incidents too.

5) Once in a while, you'll get ignorant or new riders. So it's alright to educate them on how to avoid incidents with taxi drivers eg sit in front, avoid taxi areas etc. Do this for the sake of our brother in arms out there.
NightHeart
post Jan 31 2016, 11:56 AM

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QUOTE(ieian81 @ Jan 31 2016, 10:44 AM)
Thanks for sharing.

You driving for Uber as well? Part time or full?
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Part time, lack of discipline ๐Ÿ˜…
My 1 week payout is just slightly over your 1 day payout lol.

It was fun in the beginning when we're chasing trip counts. But now it's kinda dull already.
NightHeart
post Jan 31 2016, 06:33 PM

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QUOTE(ieian81 @ Jan 31 2016, 12:51 PM)
That's pretty decent. You still get >RM1000 a month, enough to pay for a decent car and also subsidize some petrol.
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You're really hard working la, 1 days >RM300

I've been getting slightly below RM1k cause I'm not doing 100% in hotspot area. I've been relying on the incentives, that kinda shows my area is still lacking in riders.

QUOTE(max_cavalera @ Jan 31 2016, 04:22 PM)
Sounds like a tough job

U deserve ur pay bro ๐Ÿ˜Š

Also we havent calculate the wear and tear depreciation repair cost and servicing the car...

Definitely gonna be twice to triple times faster...

All this is borne by the driver.
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Yea, gone are the days you can get big bucks easily la. Uber reduced the incentives a lot & also the rates. So I see more like extra pocket money only. Those doing full time have to pour in long hours to get the big pay cheque.

Another thing to look forward to are the "interesting" passengers brows.gif
NightHeart
post Feb 1 2016, 11:33 AM

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When you're online & you "off" your phone screen, would you still get notified when a request pops in? For me even when I plugged my cable to my car's USB port, it's still draining my phone battery (it's using more power than its charging). So I was thinking to turn off the screen to save power, but worried my acceptance rate will drop if there's no notifications lol.
NightHeart
post Feb 2 2016, 09:10 AM

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QUOTE(ieian81 @ Feb 2 2016, 08:32 AM)
Uber did discourage us from putting the phone in standby mode when we are online, as there is a chance you won't get the notification.

I didn't try so far, but I know it does come in when the Partners app is running in the background.

Strange that your phone draws power faster than it charges. Try lowering the brightness of the screen?
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I'm used to this level of brightness already. Gonna try one of these days if requests will be notified through locked screen or not. Normally running in the background; uber, music & waze.

QUOTE(anep @ Feb 2 2016, 08:42 AM)
my battery even died my i on a ride to sent a passenger even when the phone is plugged in, so i cant end the trip once o drop the rider off. i drove a while to charge the battery and turn it on but it already a few km from the spot i dropped the rider. saw the map it will be a one straight line.
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You can request help from uber to adjust the fares. For instance when you took a wrong way & caused the fares to increase significantly, you can try to save your arse (or rating lol) by telling your rider that you'll adjust the fare to what it's supposed to be rightfully. Hopefully the rider will be less annoyed that way.

It's like when you're reimbursed with the wrong toll fares. Uber will further deduct from your passenger as a result of the adjustment.

You can also adjust the fares if you wanna give someone a free ride. One of my friend picked up a rider who's working for a charity organization. After sending the rider off, he requested Uber to waive the fares entirely for that rider.

NightHeart
post Feb 9 2016, 08:24 PM

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QUOTE(potenza10 @ Feb 9 2016, 06:06 PM)
TS,

Can u explain more on PHG? Just received my statement and quite confused with it. FYI, newbie here.
From.  What I understand, if u online within that hours, u wont get the guarantee hours if u hv no trip within it? Is it?
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These are the conditions;

1) Half of the request must come from the hotspot aka core areas. So if you have 1 trip in core area & 2 trips in non core area in that particular time block, you won't qualify.

2) At least 4.3 rating (pretty easy to achieve this, so it's negligible).

Personally I've been trying to benefit from the guaranteed fares, these are my findings;

1) If you're in the hotspot area, you'll generally earn more than the guaranteed fare. Hence like TS said, it's NOT an incentives, it's merely a safety net. For instance, 11am to 2pm for Tier 2, it's guaranteed RM18 per hour but usually you can earn more than RM54 by being online 11am to 2pm in popular areas like PJ, Bangsar, Mont Kiara etc.

2) You'll get trolled somehow. I got a trip at PJ around 4pm. So after the trip, I quickly drove back home (far from hotspot area) thinking of staying online until 8pm to buta buta earn the guaranteed fares. My kampung area hardly has any Uber drivers/riders, but this 1 fine day....the moment I reached home, I got a request.........to KL.

So in conclusion, don't bother with the so called "incentives". It's a safety net, just be online at your convenience.
NightHeart
post Feb 22 2016, 09:55 PM

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QUOTE(duckhole @ Feb 22 2016, 05:21 PM)
anyway to rate uberx drivers after they cancelled your ride?

i was at the airport and requested uberx, the driver came with a saga. he try to fit my luggage in his trunk but cannot because he have things in it already including a baby stroller.

i was in a group of 4 people so no we refuse to sit with the baby stroller in the passenger seat.

he then told me to cancel the ride, i cancelled and he cabut already.

after i saw i kena charge rm5 for cancelling the ride. damn cb. want to give him 1 star also cannot now.

can only report uber and they refund for next ride the rm5.

but i really want give the guy 1 star, come airport fetch people bring baby stroller and random items in trunk and charging them rm5 when he asked me to cancel the ride  doh.gif  mad.gif

but overall experience is ok so far, except another guy which bring me into a housing area.... as 'short cut'. first ride from A to B is rm6, ride back from B to A is almost rm10, mind you the route back is possible using the same route on the opposing lane just, same way, same distance as A to B, but this guy masuk some random housing area and come out again, kena extra charge. i report but get back rm0.5 only  mad.gif  vmad.gif
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To answer your question, no you can't rate drivers/riders if the trip was cancelled.

But you can report the driver/rider to Uber. Which seems like you did, so that part is done as well.

NightHeart
post Feb 23 2016, 04:17 PM

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QUOTE(duckhole @ Feb 23 2016, 11:07 AM)
it is the airport, he was already there waiting for passengers. already can see his car immediately when requested for one.

but he damn kns ask me cancel even though it is his car which cannot fit my luggage
they should add a function to set ratings of drivers which is in cancel status.... now i remember reporting one guy too, saw he was eta 10 mins, so i call him and inform him my precise location so no more delay long, he said ok ok otw.... after 6-7mins, he cancel my ride. have to submit request wait another 10mins for another uberx to come -.-
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I understand your sentiments & frustration, but remember that rating & reporting works both ways. If it goes your way, drivers can also report riders who simply cancel trips. It's really open to abuse from both parties & thus inviting a lot of headaches for Uber.

There are riders that cancel the trip when they see "cheap cars" coming to pick them up. So try to understand our situation too.
NightHeart
post Mar 1 2016, 04:00 PM

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QUOTE(Cloudx @ Feb 28 2016, 08:57 PM)
The worst thing that could happen to a driver (i think) when accepting request is, the request come just when you happen to passed the place, then in order to fetch the rider you'll need to make a big big U turn. Happen to me in PJ, when I just passed Asia Jaya LRT, a request come and I accept it, so instead of 2mins, the rider need to wait for me for 10mins as I need to make a HUGE uturn back to Asia Jaya sweat.gif
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Pretty common thing to happen. If possible, pull over soonest possible & ask if the rider wanna walk to you or wait comfortably wherever they are for a longer time. I had ladies willing to walk several minutes cause they're in a bit of a hurry.

QUOTE(NightFelix @ Mar 1 2016, 12:45 PM)
I can't find a better car phone holder that can clip on my aircone vent.

PS. Myvi atm... hmm.gif
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There's this RM1 or 2 sticky pad which are easily available in Mr DIY. I'm using that to place my phone next to my 45 degree angled air cond vent. It's a sticky pad, not the anti slip pad, anti slip one may accidentally pop off when you hit a port hole or had a harsh bump.

NightHeart
post Mar 12 2016, 05:07 PM

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QUOTE(munyen @ Mar 12 2016, 02:11 PM)
user posted image
Not sure it's safe to drive or not, but someone posted this, SPAD seriously will take your car away.
Even UBER saying that it's not breaking any law, but do they come out with a solid plan to protect driver?
Where is the backup plan from UBER if SPAD compound driver car?
By words coming out from mouth only it's not valid, SPAD say take your car then take your car, no cash transaction also take, how??
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What's the "kesalahan" written there? Kinda blurry
NightHeart
post Mar 12 2016, 07:04 PM

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QUOTE(munyen @ Mar 12 2016, 06:50 PM)
It should be "Mengendalikan suatu perkhidmatan kenderaan pengangkutan awam tanpa lesen pengendali".
Kinda blur...
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Hmm, that makes sense.

But honestly how do SPAD kantoi us besides their officers pretend to be riders? If it's like road block, I'd quickly turn off Uber app upon sight of those officers.
NightHeart
post Mar 12 2016, 08:45 PM

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QUOTE(K24 @ Mar 12 2016, 07:57 PM)
Hmm...gonna stop driving for a week..let the heat goes away for abit hopefully...but this kind of ops comes on and off last minute..how good if got friend working in spad hahaa
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Yea thinking of letting things cooldown first.

All the while I'm quite flexible with riders sitting at the back. But moving forward, would probably request for them to sit in front.
NightHeart
post Mar 21 2016, 02:47 AM

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I felt that recent is kinda quiet, I practically sat in PJ from 3.30pm to nearly 5pm without any requests twice already.

Also, any idea on SPAD's modus operandi to catch Uber/Grab Car drivers? I've been hearing warnings of SPAD's operations only but no idea how to even identify one even if I do spot them.
NightHeart
post Mar 22 2016, 06:29 PM

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QUOTE(tane282208 @ Mar 22 2016, 04:23 PM)
anyone knows what will happpen if driver ratings drop below average??
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If below 4.3, you won't get any incentives at all.
NightHeart
post Mar 31 2016, 09:34 AM

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QUOTE(nscid @ Mar 31 2016, 08:35 AM)
a question as a rider.

1) what is the fare from SA-KLIA2? ist rm75 flat rate at any time?

2) i know it is based on demand, but is there any chance I can book Uber in advance? (get d driver's no & kawtim)
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1) Yes unless there's a surge.

2) No.
NightHeart
post Apr 1 2016, 12:04 PM

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QUOTE(NightFelix @ Apr 1 2016, 10:31 AM)
What if
1. Rider might cancel you half way when you on the way to pick up point, because he/she found a alternative way.
2. Rider may report you are late/missed eta, we get nothing in return?
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Usually when you call the rider & inform them your ETA, they won't cancel if they're agreeable to your ETA. There's no reason for them to do so unless they wanna troll you.

Cancellation more prone to happen for those that don't call the riders to clarify their location & manage their expectations. So if you don't wanna be driving far & through tolls & Kena cancelled last minute, spend that few RM to call the rider & be honest.

Another common reason to cancel is when the driver overpromised & couldn't arrive on time. If you don't know the way to your rider (100% rely on waze), either give a safe ETA with buffer time included or just be frank with the rider. If the rider is in a rush, tell them they have to choice to cancel & try to find another driver.
NightHeart
post Apr 1 2016, 09:12 PM

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QUOTE(jacky91 @ Apr 1 2016, 03:18 PM)
I dun normally call the rider after accepting the job (unless certain situation came up, such as, traffic jam, i reached but rider no show yet, long ETA time, emergency case). My view is that, I am driving on the road...and if possible...i try not to operate my phone that much...and i find out that the steps taken to call the rider (starting from the app itself) is too many...if not mistaken..there are 3 steps...click to rider's details, click on the "Call" button and then click "Call" again after the keypad showed up. Not quite user friendly.
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Some reasons why I rather pull over by the road & call;

1) New riders sometimes moved (by accident) their pinned location a bit during the requesting for driver part. So happened once in a while, the rider is easily at least 500m away from the actual location. No riders will ever admit that they made that mistake cause they don't realize it. So I call to get a rough idea where exactly they are e.g. ask for name of shops, house number, landmark etc.

2) Request made at a busy road or worse; busy junction in KL. We're always thankful when the experienced rider knows how to key in the exact address where they are. But again, new ones will just use their current location instead. So we don't know which side of the road the rider is at, if you end up on the opposite side & end up having to make a long u-turn or jam your way through the other side of the road, it's more frustration for both you & the rider.

3) Uber's mapping logic goes haywire once in a while. To the rider, you're 4 minutes away as declared by Uber. But realistically you're easily 10 minutes away due to nature of the road. You drive to the rider, but after 5 minutes, rider cancelled the trip thinking you're not coming.

I'm not even a full timer & yet i get into trouble frequently when I tried to save some money on the calls lol. Maybe it's just me being really unlucky or perhaps I'm driving in unpopular areas that tend to get new riders a lot. Sometimes i wish that when i bumped into those kinda problems, the riders would just cancel the trip....but nooo, they didn't cancel & i ended up getting upset riders that totally KO my ratings after drop off cry.gif

NightHeart
post Apr 7 2016, 09:33 AM

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QUOTE(jacky91 @ Apr 7 2016, 09:25 AM)
too small adi maybe
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Might get into some situations la.

My first was this father & son flying flying, trying their luck with UberX instead of UberXL. Fortunately managed to squeeze their luggage into my backseat too. So it's a lil uncomfortable la.

Then those with baby prams, the long ones couldn't fit into my car boot, so have to bring it to front passenger side. Poor family have to squeeze behind.

On a side note, anyone had parcels as their passenger before?
NightHeart
post Apr 7 2016, 09:55 AM

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QUOTE(jacky91 @ Apr 7 2016, 09:49 AM)
I heard people called for Uber before at KLIA...but then driver using small car...can't fit the luggages...so cancel and request again  sweat.gif
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That's a wise move by the rider. Unlike mine, see small car also dunno didn't cancel. Drove all the way to them to get surprised.
NightHeart
post Apr 7 2016, 10:16 AM

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QUOTE(jacky91 @ Apr 7 2016, 09:57 AM)
Rider didn't see properly kot?
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Bersangka baik lol

QUOTE(iOnine @ Apr 7 2016, 10:04 AM)
too many drivers for Grab.
far distance ping for Uber
-.-'

im back with UB.
but then, kinda hate it when i got a ping that is 30mins away!
hahaha.

oh btw, i just do this partime. as and when im bored.
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Cheers, same here. Must be driving in non core areas haha.

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