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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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jacky91
post Mar 29 2016, 04:52 PM

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It seems like Uber changed their rule. Referral program requires new joiner to complete 25 trips in order for the referrer to get the reward. The reward increased to RM250 adi.
beer&skittles
post Mar 29 2016, 09:04 PM

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Hi

Question, as a rider.

When I open my uber application, go to 'history', pick trip, it says ' You rated" with 1 to 5 stars.

Is this the rating I have given drivers, or the rating drivers have given me for the trip.

Reason i ask is that I don't always receive a 'rate your driver' prompt after the trip, and when i check ride history there is already a rating there.
jacky91
post Mar 29 2016, 09:19 PM

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QUOTE(beer&skittles @ Mar 29 2016, 09:04 PM)
Hi

Question, as a rider.

When I open my uber application, go to 'history', pick trip, it says ' You rated" with 1 to 5 stars.

Is this the rating I have given drivers, or the rating drivers have given me for the trip.

Reason i ask is that I don't always receive a 'rate your driver' prompt after the trip, and when i check ride history there is already a rating there.
*
It is wat you rated for your driver.
SUS2feidei
post Mar 29 2016, 09:22 PM

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QUOTE(beer&skittles @ Mar 29 2016, 09:04 PM)
Hi

Question, as a rider.

When I open my uber application, go to 'history', pick trip, it says ' You rated" with 1 to 5 stars.

Is this the rating I have given drivers, or the rating drivers have given me for the trip.

Reason i ask is that I don't always receive a 'rate your driver' prompt after the trip, and when i check ride history there is already a rating there.
*
This is what drivers rate you
jacky91
post Mar 29 2016, 09:33 PM

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QUOTE(2feidei @ Mar 29 2016, 09:22 PM)
This is what drivers rate you
*
Ya kah?
SUS2feidei
post Mar 29 2016, 10:31 PM

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QUOTE(jacky91 @ Mar 29 2016, 09:33 PM)
Ya kah?
*
yes, and it will show to all rider before accepting your request, mean if your rating too low, some choosy driver may choose not accept u
TSieian81
post Mar 30 2016, 07:42 AM

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QUOTE(2feidei @ Mar 29 2016, 09:22 PM)
This is what drivers rate you
*
No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.
NightFelix
post Mar 30 2016, 10:03 AM

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QUOTE(ieian81 @ Mar 30 2016, 07:42 AM)
No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.
*
this is the correct answer.

rider wont know we rate them how much.

but we drivers will know last trips who rate you lower than 5 stars if we check the history there.
minde
post Mar 30 2016, 02:36 PM

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hey im currently an uber parnter, havent been driving for 1-2months. just got a text saying my account is disabled due to inactivity and asking me to visit the PSC.
question:
1) is this new? i've been an uber partner for sometime and there was a period of inactivity long before this and have no issue with account being disabled.
2) is there any way to reactivate the account without travelling to psc? i do drive uber sometimes.
jacky91
post Mar 30 2016, 02:57 PM

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QUOTE(2feidei @ Mar 29 2016, 10:31 PM)
yes, and it will show to all rider before accepting your request, mean if your rating too low, some choosy driver may choose not accept u
*
you are confusing people la sleep.gif 1 minute u say rider next you say driver. Firm up your answer pls doh.gif
jasontantenghuat
post Mar 30 2016, 04:38 PM

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QUOTE(minde @ Mar 30 2016, 02:36 PM)
hey im currently an uber parnter, havent been driving for 1-2months. just got a text saying my account  is disabled due to inactivity and asking me to visit the PSC.
question:
1) is this new? i've been an uber partner for sometime and there was a period of inactivity long before this and have no issue with account being disabled.
2) is there any way to reactivate the account without travelling to psc? i do drive uber sometimes.
*
1. No.
2. Not that I can think of. Visit the PSC.
sidthesloth
post Mar 30 2016, 06:22 PM

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I'm a frequent uber rider. Been using it for the pass 9 months everyday Mon - Sun. Just letting you guys know my uber riding experience have gone from good to worst. Seems like nowadays new driver are worst compare to last time.
jacky91
post Mar 30 2016, 06:47 PM

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QUOTE(sidthesloth @ Mar 30 2016, 06:22 PM)
I'm a frequent uber rider. Been using it for the pass 9 months everyday Mon - Sun. Just letting you guys know my uber riding experience have gone from good to worst. Seems like nowadays new driver are worst compare to last time.
*
what happened?
sidthesloth
post Mar 30 2016, 06:53 PM

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Can you believe I got frequent uber driver that ask to cancel ride due to "inconvinence" and the worst of all is they start trip before arriving my pickup location. Due to be using windows phone app, the app is very limited in funtion so I cannot report them. Very disappointed these day.
jacky91
post Mar 30 2016, 07:08 PM

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QUOTE(sidthesloth @ Mar 30 2016, 06:53 PM)
Can you believe I got frequent uber driver that ask to cancel ride due to "inconvinence" and the worst of all is they start trip before arriving my pickup location. Due to be using windows phone app, the app is very limited in funtion so I cannot report them. Very disappointed these day.
*
Next time they do this, note their number down and send an email to Uber.

have not use windows phone before..so duno how it works for the app
NightFelix
post Mar 30 2016, 08:18 PM

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QUOTE(sidthesloth @ Mar 30 2016, 06:53 PM)
Can you believe I got frequent uber driver that ask to cancel ride due to "inconvinence" and the worst of all is they start trip before arriving my pickup location. Due to be using windows phone app, the app is very limited in funtion so I cannot report them. Very disappointed these day.
*
You can login your Uber account on web interface.
https://riders.uber.com/

and from there find your history and report to them. If they inconvenience, they should offline instead of online. Also, they can't start the trips before arriving your pickup location.
SUS2feidei
post Mar 30 2016, 08:35 PM

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QUOTE(jacky91 @ Mar 30 2016, 02:57 PM)
you are confusing people la sleep.gif 1 minute u say rider next you say driver. Firm up your answer pls doh.gif
*
Rating is both way, driver rate rider, and rider also rate driver....if either party average rating fall below certain level, they will get suspended.
SUS2feidei
post Mar 30 2016, 08:37 PM

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QUOTE(ieian81 @ Mar 30 2016, 07:42 AM)
No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.
*
QUOTE(NightFelix @ Mar 30 2016, 10:03 AM)
this is the correct answer.

rider wont know we rate them how much.

but we drivers will know last trips who rate you lower than 5 stars if we check the history there.
*
Sorry, my mistake. But, rider can know their own average rating, not how the driver rate them, just like driver know their average rating. Rider just need to submit a request in the app
jacky91
post Mar 30 2016, 08:49 PM

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QUOTE(2feidei @ Mar 30 2016, 08:35 PM)
Rating is both way, driver rate rider, and rider also rate driver....if either party average rating fall below certain level, they will get suspended.
*
now this makes more sense biggrin.gif
sidthesloth
post Mar 30 2016, 10:07 PM

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The inconvinence is due to them not wanting to pay toll to reach my destination. I even have a SMS from one of them stating they are at a loss if they come pick me up. Btw today I did ask one of the driver to see what's my rating. It's 5.0. Not bad for a person using it for 9 months.

This post has been edited by sidthesloth: Mar 30 2016, 10:10 PM

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