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sidthesloth
post Mar 30 2016, 06:22 PM

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I'm a frequent uber rider. Been using it for the pass 9 months everyday Mon - Sun. Just letting you guys know my uber riding experience have gone from good to worst. Seems like nowadays new driver are worst compare to last time.
sidthesloth
post Mar 30 2016, 06:53 PM

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Can you believe I got frequent uber driver that ask to cancel ride due to "inconvinence" and the worst of all is they start trip before arriving my pickup location. Due to be using windows phone app, the app is very limited in funtion so I cannot report them. Very disappointed these day.
sidthesloth
post Mar 30 2016, 10:07 PM

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The inconvinence is due to them not wanting to pay toll to reach my destination. I even have a SMS from one of them stating they are at a loss if they come pick me up. Btw today I did ask one of the driver to see what's my rating. It's 5.0. Not bad for a person using it for 9 months.

This post has been edited by sidthesloth: Mar 30 2016, 10:10 PM
sidthesloth
post Mar 31 2016, 11:23 AM

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QUOTE(NightFelix @ Mar 31 2016, 10:31 AM)
For mutual understanding. I think we rider should let the driver start trips to our pickup point because it consists of tolls. Uber are very fussy, driver are hard to claim back the tolls fee if the tolls occur before your pickup point.

As a perspective of driver, they don't give a damn to us. As a perspective of rider, I think we shouldn't take advantage of this loophole abuse driver.

So if you agree with he start trips first to your pickup point, let it be. If you doesn't agree with it, cancel it and request another one, if you ask driver cancel, driver will have his acceptance/completion rate dropped. So we should cancel our-self as a rider. The drivers must be kind enough to keep on rate you as 5 stars.
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I don't really get what you trying to say. But here's my perspective as a rider. As a customer, we really don't have the time to think on weather u are required to pay toll to reach our destination and thus make u lose money. I don't care, period. I just want someone to pick me up from point A to B. All the details I don't want to know. That's what makes uber great. Now we have this cancel thingy due to pay toll etc. You as a driver should know that its uber policy not to cancel trip if ots not convenient for you eg: Pay toll etc. Btw I'm truly lucky to have driver rate me 5.0 star for 9 months with an average of 3 trips per day.
sidthesloth
post Apr 19 2016, 11:39 PM

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To all who complain say uber suck cause 500m ride distance, toll etc, ya you guys can fuck off from uber. As a frequent rider, I don't need your type of stupid ass driver. Go to grab car for all I care. You guys are making my uber experience shit. As I said before, last year Uber experience is great, nowadays its total bullshit, and all thanks to stupid new drivers. Now ask cancel cause of "inconvenience" of paying toll, what's next? Ask to cancel for short distance trip? If this keep going on Uber is going to have the same problem as taxi.
sidthesloth
post Apr 20 2016, 09:22 AM

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QUOTE(jacky91 @ Apr 20 2016, 08:55 AM)
You do realize that the "bullshit drivers" you mentioned do not represent all the other drivers right? Think nicely before you start talking.

Totally understand that you might feel irritating because of all this happening on you. However, someone also mentioned they have to purposely take a long trip (> few KM) to reach rider just to find out that they only want to go for a short distance (< 1 km).

So, imagine you yourself as the driver, how would you feel?

If you are unhappy about it, then please, say: "FUCK OFF" to yourself ok?

If you are OK with it, then proceed with the job.

People are doing Uber just to earn some extra money. So lets try to be considerate for others as well.
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Here's the thing that I see for the past 10 months. Uber is becoming like taxi. The problem is taxi driver refuse to pick you up because of short distance and their "inconvinence". So guess what's happening now to uber? And yes I do need to be rude because the drivers I stated that complain i can guarantee are new drivers that drive less than 3 months. You do notice the difference on ppl replying here in this forum. The ones that KNOWS that there is nothing wrong with short distance trip or toll imconvinences are the old drivers which is the quality uber driver. The ones complaining that says fck off uber etc are the ones the shitty uber driver. Btw i did noted that "to those driver that complain toll etc" so I'm nit generalizing all drivers, just the bad ones. Why butthurt from my statement? You one of them driver that ask ppl to cancel trips? Starting today I'm gonna have a big manhunt on drivers that refuse to pick up due to "inconvinence" by reporting. I already had enough of this shit.
sidthesloth
post Apr 20 2016, 09:42 AM

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QUOTE(jasontantenghuat @ Apr 20 2016, 09:36 AM)
So far I had only 1 driver who called and ask me to cancel. While he did not say it is inconvenient for him, he said he scared I have to wait long. Based on the app, it would take him 15 minutes to reach the pickup point.

Too bad he didn't know I was going KLIA whistling.gif

In a way good for me cause he was a Myvi. Then I requested again, and got a new Vios rclxms.gif
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2015 driver = They will call you and ask if you can wait for 15-20 minutes due to far distance, I cannot wait then they request you to cancel. This type of situation I will be gladly cancel.

2016 driver = call or SMS you to cancel say need to pay toll to pick u up and they lose money. This I cannot agree.
sidthesloth
post Apr 20 2016, 09:57 AM

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QUOTE(jacky91 @ Apr 20 2016, 09:43 AM)
Disagree. The intention to cancel because of inconvenience not necessarily just new drivers. It is all depends on the driver's choice.

And nope, I have never cancel a single job (without valid reason) during my Uber session. Canceled trip once because of stomachache kicks in sleep.gif

If you want to report on those drivers, by all means, go ahead. It is your right as a customer anyway smile.gif
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You do kniw that the old driver tat you stated cancel them self instead of calling their customer to cancel. That by all means is ok, as for ermengency etc I can understand and agree, its just the dumb and calculating reasoning of wanting to cancel trips due to paying toll etc is the one that irritates me. Pls you guys don't be such a hypocrite, here you guys complaining about taxi bad behavior and now you're justifying few of the same behavior that plagues taxi drivers.
sidthesloth
post Apr 20 2016, 10:10 AM

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QUOTE(jacky91 @ Apr 20 2016, 10:04 AM)
All I can say is, the market entrance barrier is too low...so yea...there will definitely have some bad quality drivers. So it is rider's job as well to report them and keep the market clean.
That's my whole point of posting such a rude comment is for. That is directed to those drivers that are shit drivers. See previous post on some of them complain uber suck la fck off uber la. They can go to grabcar for all I care, all I want is uber to improve the quality of their ride, not quantity. If you are a good driver, then there's no reason to get upset on my statement since its clearly directed to bad drivers.
sidthesloth
post May 1 2016, 06:28 PM

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I've stop using Uber and now im using grabcar since they introduce cc payment. So far, the drivers at grabcar is wayyyyy better than Uber. Last years, grabcar driver sucks. Now they are much better compare to Uber. For the price, if traveling to a place with traffic jam, grabcar is cheaper otherwise Uber is cheaper by 20%. As for the app, I really hate grabcar app. Uber app is much more simple and easy to use.

This post has been edited by sidthesloth: May 1 2016, 06:33 PM
sidthesloth
post May 1 2016, 11:12 PM

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QUOTE(str4n93r @ May 1 2016, 09:12 PM)
Yes. I just stop doing uber, i think not worth it. Will change to grabcar.
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I comment as a rider point of view, not driver la. Anyway I should maybe give Uber a chance again as I heard from the last driver that Puchong area is for them consider core areas. So should be less calculative drivers.

This post has been edited by sidthesloth: May 1 2016, 11:13 PM
sidthesloth
post May 5 2016, 09:53 PM

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My review. As a customer, after switching from Uber to grab, I feel that grab have a better system. I do speak to all Uber and grab drivers that I use. Here what they got to say. In Uber the drivers are "forced" to accept a ride due to their stricter acceptance rate. Thus it's is their "normal" protocol to accept the job and than call the customer to cancel the ride due to "inconvenience"... Kinda selfish right? As for grab the acceptance rate is much more lineant compare to Uber and the drivers know how much they will be getting for that job thus most grab will not accept a job that they won't commit. Thus as a customer, I do not need to face the bull shit call and cancel thingy that is plagued by Uber.

I do however knows that Uber and grab are not taxi and thus I tend to get annoyed when drivers treat me like some kind of God by calling me sir. I remember telling one Malay driver that you are just a ride sharing partner not a taxi driver..... So you do not need to downgrade your self. Have some dignity man. Of course helping with the luggage is a courtesy thing that earns extra points but drivers should not treat their customers like what a taxi drivers do. The problem here is that grab encourage drivers to act like taxi drivers. It's soo stupid. I always sit in front when I'm riding alone and do not have any issue unless I'm with my 2 years old kid. I do however get annoyed when a driver ask me to sit in front with my baby. When I'm riding alone, i do not see the benefit on sitting at the back of a car compare to the front as I'm not spoiled like some of u guys are and I do that to show respect to drivers. Ask yourself, why DO YOU HAVE TO SIT AT THE BACK OF A CAR WHEN UR ALONE? Hope you guys know how to differentiate what a taxi and a ride sharing service is.

This post has been edited by sidthesloth: May 5 2016, 09:56 PM
sidthesloth
post May 5 2016, 11:03 PM

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QUOTE(NightFelix @ May 4 2016, 03:50 PM)
I don't see any problem of having Axia / Myvi / Iris / Saga if their car are clean and neat. Uber/Grabs are not Taxi, those driver are private car driver or in order word ride sharing service. Would you complain if you have no transport and if you need to tumpang your friend/relatives that driving an Perodua Axia?
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I too do not have any problem with saga, myvi, axia. Nothing wrong with them. What most people need to understand is that UberX is categorized as economy. So it will be unrealistic to have an expectation of having a vios, city etc to fetch you. As for me I treat it as a bonus if I manage to get a better car like a Honda and a big big bonus if I get a S-Class.

IMHO, the 5 star rating system is a total mess. My first ride, I thought that giving 5 star is only for those driver that provide extra service like having water, sweets etc. So for me 5 star = super excellent service, 4 star = great service. After a few ride I found out from the drivers that they need to maintain a 4.5 rating in order for them to get their incentive. So right now I just give them 5 star if all the basic requirements are there such as clean car, drive safely, politeness etc. That's what basically what everyone does right now. Give 5 star if they are satisfied with it. So the question is what are the benefits for the driver if he provide extra service like water, sweets etc? None... they do not get 6 star for it.
sidthesloth
post May 7 2016, 03:05 PM

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QUOTE(pigduck @ May 6 2016, 12:31 PM)
Lower expectations? Then why can for Uber/Grab and not for taxi? I don't think hygiene should be lowered especially if used frequently by the publish. Regardless. All should be well kept and clean.

Yes, out of 10, I'd say 4 times is half-poor -

1. I sat in a souped up Saga like the guy with his heavily modified Vios. Dark tinted windows and under car lighting - felt like going into kongsi gelap car -
2. Myvi - driver dressed in ugly t-shirt, shorts and slippers - c'mon, we expect drivers to wear shirt/uniform and u dress like that - wasn't helpful
3. Myvi - driver again dressed in t-shirt- shorts and slippers - ash on the backseat, car smelt stuffy like aircon filter needs changing (gave me headache after the ride) and was messy with empty bottles under his seat
4. Myvi - car had a layer of dust and carpet was in a mess

out of 10, 7/10 Grab drivers rent their cars so if they rent they don't care the condition
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For me, the quality of cars in Uber is much better than grab. 8 out of 10 cars I usually get is usually clean. As long as the driver wear decently, I have no problem at all. Slipper for me is ok. I rather have a friendly driver than a quiet one. However body odor is a big nono.

sidthesloth
post May 8 2016, 03:37 AM

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QUOTE(pigduck @ May 8 2016, 01:13 AM)
1. By people if you mean me, I do not have a major problem with the rides except it would be nicer if they were a vios at the least - what's wrong with having desires? What's wrong for asking for the system to improve? Why should I accept it and have people try to maximise and optimise rides? Which by the way, if it's 'rideshare', the drivers shouldn't look at the $$ either. And based on this thread we have a lot of those - let's not forget again for these people who do it as a full time career, it is not a 'rideshare' service anymore - which is why i do not believe in price wars
2. Short rides are OK with Axis, Saga but not longer distances
3. Good for you that you want to prove you are a generous rider
4. My contention again is that taxi drivers and 'rideshare' services are no different - let's not assume otherwise - it's a professional service where money is exchanged - where business is run - where some standards are required (like ratings - do you rate your 'friends' if they drive you?) and if we are expecting taxis to be providing better service and standards, then why are we not expecting the same from 'ride share' services? Like they can get away with it? Why? 'Cos it's not legal? 'Cos it's not structured and it's casual?
5. Way too many people are finding business opportunities in this 'ride share' ecosystem - car rental services, insurance services, drivers - that I expect some level of cleanliness, hygiene, decency and respect for people who entrust their lives to you to get them from place to place
6. Personally, I disagree that riders should treat drivers disrespectfully - just like I don't think riders should treat taxi drivers disrespectfully even though we do - and why this double standard? Why taxi drivers are scums and 'ride share' drivers not? Again, my point is, that Malaysians will be Malaysians. Regardless. There are bad 'ride share' drivers just like there are bad 'taxi drivers'
7. Don't take me out of context.
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1- Nothing wrong with having desires. But u should be realistic about it. Expecting 80% of your ride consist of at least a Japanese car in the uberx catogery is you being picky period. If Malaysia abolished all those shitty AP, taxes etc on foreign cars, I believe most driver will opt of a Japanese car, but for now th most economical car is the Malaysian ones.

2- Then you should be using uber black.

3- I'm a frequent rider for uber and I'm able to maintain a 5.0 rating over the course of 9 months with an average ride of 30 rides per week. However I'm not an easy rider but I do prove to be a polite and friendly rider.

4- This is where I agree with you. The standards of ride sharing and taxi shouldn't be any different. Look at my previous post in here where I'm complaining about the service of uber in these thread. These days uber is shit.....period. The new drivers are getting greedier and more calculative. I've stop using uber since April and switching to grab when they introduce with CC payment.

5- Yes all you mention is the basic requirements of providing any service. Which is why I'm saying the rating system is in a mess. I'm giving 5 star for drivers that meet the basic requirement but what do I give a driver that provide extra service of perk?

6- There are however more bad taxi driver compare to ridesharing.
sidthesloth
post May 8 2016, 11:48 AM

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QUOTE(BuyAmaya @ May 8 2016, 07:12 AM)
As a rider, where can you see ur rating? I cant see mine in the app. Or i see it wrong.
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As a rider, u can't see it. Only driver can. I did ask drivers about my rating. They always thought I'm a new rider due to my rating.
sidthesloth
post Jun 23 2016, 06:21 PM

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Lmao this is funny. After 2 months of not using Uber, i decided to use it again cause I got promo code. Guess what happen to my first Ride? Diffrent ppl come and pick me up, I called the driver and she says it's her husband lol. What shit is this Uber. Like I say previously, Uber now is shit compare to last year. So many bad drivera

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