QUOTE(tbheng @ Feb 4 2016, 12:02 PM)
May I have a quick check if UOB Vox 5% CB is based on transaction date or posting date?
I have 4 transactions done at end Nov and posted in Dec. They were not counted neither in Nov or Dec CB.
I have called to CS and spoken to them 3 times. They tried to calculate but at the end need to escalate to management and will take 4 biz days to check and revert. Maybe lyn will have quicker answer

I also asked them to pin point to me where in TnC stated the rule. I will update here when they reverted.
P.S. All transactions were online above rm50 and the same merchant transactions gotten CB before.
QUOTE(fruitie @ Feb 4 2016, 12:04 PM)
I thought it was transaction date but it is good that you go and find out. I have not done any transaction that falls into such tricky situation yet.

QUOTE(tbheng @ Feb 4 2016, 12:15 PM)
Both the CS were jumping into conclusion say based on transactions when checking on my Dec CB.
1st CS taken aback when I asked where in TnC stated this.
2nd CS even change to say based on posting date after seeing my Nov CB case.
Sigh, hope their TnC is explicit enough so we don't need to waste time going through with CS every now and then.
My case is finally resolved. My transactions done on 30Nov and posted in Dec were not given cb neither in Nov nor in Dec. They admitted it is system error and given me the cb adjustment. CS said shd be considered as Nov cb. The TnC says transactions for the month, appearantly imply transaction date. Mind u if u look at their stmt, only transaction dates are printed. No posting dates.