I have similar case as yours. I swipe every month just happen to have nothing within my last stmt cycle. I chk TnC before called cs. TnC clearly says 1 swipe every month.
CS initially say per month but chg to say every stmt cycle upon seeing my case.
I shot her with the tnc. Before i asked for anything she already say will post reversal by that day. (It was posted.)
And she say will find out the criteria and call me later. (No call after 3 days).
I believe it is their system not in sync with the TnC.

May I have a quick check if UOB Vox 5% CB is based on transaction date or posting date?
I have 4 transactions done at end Nov and posted in Dec. They were not counted neither in Nov or Dec CB.
I have called to CS and spoken to them 3 times. They tried to calculate but at the end need to escalate to management and will take 4 biz days to check and revert. Maybe lyn will have quicker answer
I also asked them to pin point to me where in TnC stated the rule. I will update here when they reverted.

P.S. All transactions were online above rm50 and the same merchant transactions gotten CB before.

This post has been edited by tbheng: Feb 4 2016, 12:03 PM

Both the CS were jumping into conclusion say based on transactions when checking on my Dec CB.
1st CS taken aback when I asked where in TnC stated this.
2nd CS even change to say based on posting date after seeing my Nov CB case.
Sigh, hope their TnC is explicit enough so we don't need to waste time going through with CS every now and then.

This post has been edited by tbheng: Feb 4 2016, 12:15 PM

Thanks for confirmation… let see how would they handle my case.

My case is finally resolved. My transactions done on 30Nov and posted in Dec were not given cb neither in Nov nor in Dec. They admitted it is system error and given me the cb adjustment. CS said shd be considered as Nov cb. The TnC says transactions for the month, appearantly imply transaction date. Mind u if u look at their stmt, only transaction dates are printed. No posting dates.

Oh no, here it goes again for uob cb late posting… very unreliable. Wonder how they implement their IT system.

I got rm169.30 cb today for week#4. Exact calculation based on my dinning and grocery expenses. Great!

This post has been edited by tbheng: Mar 7 2016, 05:42 PM

I swiped on cny first day 8 Feb on dinning. Other swipes are online.

Sorry for confusion. I meant my transactions got 20% were dinning and grocery physical swipes including cny day 1 dinning. All other swipes were online which not eligible for 20%. Hence can really confirm it is week4.

Yes, i changed mine to 13 upon activation. Preferred 11th to meet my payday.
This is my standard request upon receiving new cc, including requesting rm1 sms threshold, linking to internet banking, e-statement, etc.

Oh really? I requested 11th last time, cs said closest is 13rd. Ok lah. No major impact for me with 1 day diff.

Got one cb posted yesterday only rm2.60. Not sute what is it as uob use generic description 'Campaign Cash Back'. Not the 20% as i hv only participated in week4 and already got the cb 2 days back. Got to call cs to find out. Very messy system…No head and tail…

That cb was with posting date of 8 March.
No further cb posted on 9. If this is for Jan transactions i will be mad as i am expecting rm30+ and not rm2.xx.

What about renew car insurance via myEG? It is not listed in first post. Anyone got cb for this?

Alamak… no wonder there is a shortfall in my cb in Jan. But somehow they did not contra my cb on online purchase refunds. That's why i hold back not to call CS, but check here first.
Thanks for confirmation.

Good suggestion.

Thank you.

Mine 13rd too. Received sms to notify e stmt is ready today. Downloaded. Consider fast. Good.