Damn it!
If I have read this, I wont have ordered something from Gemfive!

I made an order on 29/12/16 early morning (12am+), but havent received my item until today and the status is still "acknowledged".

In the mean time, I ordered the same item at lazada in the afternoon of 29/12/16, but received the item on 31/12/16 morning!

If the customer service team don't response to me or it take long time for refund, can't I just call to my credit card centre and raised a dispute for that?

What about "sold by gemfive" items? Any bad experiences?

bought my mouse logitech g403
arrive in 2 days
efficient and cheap

Just bought honor 5c 12% off voucher yesterday. Arrived today. Quite satisfied.

Bought one wireless key board and mouse from Gemfive , Took about 20 days to reach my hand ( I live in Miri, Sarawak). Bought a mountain bike part from Hibike.com in Germany, took 9 working days reach my house .

I'll never deal with Gemfive anymore .

I wonder when people will realise that in sites like gemfive/11street/lazada, the ones selling the items are mostly independent merchants and not the sites.

Even if they are the ones selling the items, unless it took them a week to ship out the item, it's the courier company's fault, that it takes so long.
If not courier's fault, it's the merchant's for possibly sending late.




also if you got the item recently, its CNY. people dont work during the holidays. and that includes courier companies.



This post has been edited by foxray: Feb 1 2017, 01:25 PM

I see a lot of bad feedback but it's been ok for me so far. I've first ordered from Gemfive back in Dec 2015. I posted about them here. 4 orders in that month from various merchants. The ones I remember are TeeSang (Nestle stuff) and AonePlus (PC stuff).

Last Sat ordered some Milo from Nestle (Rurutiki), it shipped 14th from Johor and arrived today, 15th. Courier was TaQBin.

This gemfive really one of a kind one, I ordered some baby stuff on 1-Feb but until now still not yet shipped. Since my waifu marah me as she needs to use immediately already and there were no shops nearby selling the item, I decided to buy from the other 3 sites simultaneously on monday 4pm and below is the result:-

lazada - received on tuesday morning!
11street - received on wednesday
babydash - received on wednesday

Meanwhile here is the answer from gemfive CS:-

"Thank you for contacting GEMFIVE!
As we checked, the delivery normally takes 8-10 working days."

My 1st experience with Gemfive.

Its already a bad experience.

Bought something that shown "in stock" in Gemfive app.
I found merchant contact the next day & message them roughly how long will the shipping take.

Guess what, merchant said "no stock", i was so dissapointed & asked why didnt they update as no stock so i could buy from someone or someplace else.

Merchant said, Gemfive system was hard to handle as Gemfive are the ones did not update their app & system...not the merchant themselves.

After checking for any cancellation options, i saw no buttons for cancellation except u have to email them.
And also in the cancellation T & C, u can read they will charge u rm10 or 2% of ur deals for cancellation process....ohhhh my ass...

End up i told merchant i will wait for restock & email gemfive customer service on gemfive lousy system.

I doubt they will get into it anyway.

This post has been edited by setsuna83: Mar 8 2017, 10:50 AM

Which merchant?

why don't you just request for chargeback from credit card? Or paypal dispute

For my case which is quite similar to yours, the seller did not even send the item after 5 days of processing so I sent an email to GemFive( abbr. GF) demanded for my full refund without their BS cancellation fees. They returned it to me in full. With still no seller rating feature in GF, no thanks, I'll take my business elsewhere.