Bought an item from Gemfive on Monday (30th November 2015).

Their website mentioned delivery date will take about 2 - 5 working days. Therefore, I waited for 2 days.

2 days later, I checked my order's status and it is still stuck at "Processing". Felt weird because the status has been there for 2 days already. Called the CS and they told me the item has been packed and waiting to be delivered. He also mentioned I will be receiving my item on Thursday (which is 3rd Dec 2015). Fine, I wait again.

Today morning, I checked my order's status again and guess what. STILL THE SAME "PROCESSING"! Called them and asked. They give me the same excuse, saying that merchant packed the item and waiting to send. I told them I am tired of waiting (online shopping taking 2 to 5 days to deliver an item is just lame) and would like to collect the item personally. Asked them to provide me the merchant's contact number and they say they can't because they don't have. I said nvm then, I will wait until today evening.

Just checked the status and it is still the same!!!! called them and they said they called the merchant but couldn't go through as they don't pick up calls and don't reply email.

The CS's tone is like "I don't care", just ask me a question which is whether I want to refund or not. Instead of solving the problem, all they can think of is this!

Considering the merchant send out the item tmr, I will only be able to receive it next Monday (earliest and considering the merchant really send it out).

What should I do now? Really fed up! First time dealing with this website and got shitty service straight away.

i bought my hp there, their website really no update 1. i have to go facebook page ask them the tracking number and after 2 weeks like tat only update my profile.

I posted my complaint on their FB. No updates until now, not a single apology.

Push for refund and forget about them. You never know what happen on their end, like if the item is posted or never prepared.

Refund will be waiting another 14-19 days. What a shitty services.

Did u call and keep getting the same CS? Kinda impossibiru...

Anyway i bought Nestle stuffs and waited quite long like few 2-3 weeks status shown delivered.
I called them and a friendly guy (sounds young) answered, he said he will check my stuffs whereabout and will call me back.
He did called me back after awhile and gave me the tracking code, poslaju tried to deliver like 1 week ago but nobody home.
So nvm i just said i will go collect since its not far..

Next day the CS called me up again to follow up whether i got the stuffs already or not!

So the moral of the story is, dont buy online if u cant even wait 1 week.

I made 3 separate orders Weds night. 3 main items that I wanted plus some filler Nescafe refill packs and Coffeemate as I was trying to get each order close to RM333 in order to get the max RM100 discount of the YES30 code. Anyway one of the items shipped Thurs afternoon. I got an email with the Poslaju tracking code and it seems valid. All Nestle items are currently showing as Verified and the others as Processing.

Update: Just realised that I can't find the courier tracking code on their website. It is, however, in the email that I received.
Update2: Received an email this morning (Fri) at 9:40am for another item which shipped. This one via GDEX. I was gonna check the tracking number but before I could that the item has already arrived at 11:30am. This is a piece of furniture from merchant Panmex.
The first item now showing as "Out for delivery" (Poslaju)
Update3: First item just arrived via Poslaju at 12pm. This is a DLink product. It shows as merchant DLink on Gemfive's website. Actual merchant is Aone Plus.

This post has been edited by soonwai: Dec 4 2015, 12:08 PM

Refund process gonna take about a month, based on what I read online

Not same CS but they all give the same excuse. You r lucky they follow up with you. Mine? They said they will call back, but perhaps they are trying to call from outer space, that's why my phone received no call from them.

Wrong. This is just a local deal. For what should I wait for over a week?

They did mentioned 2 to 5 working days, therefore I waited and kept my cool until yesterday. However, the status is still "processing" and no tracking number was given to me. So, tell me, how are they going to fulfill the promise of "2 to 5 working days"?

Sometimes seller tend to give tracking number first, but they will send the item out later in the same day or a day after. It could also because of courier service haven't update the system experienced quite a few times before.

Some updates for this morning.

Received an email at 9:40am for another item which shipped. This one via GDEX. I was gonna check the tracking number but before I could do so, the item has already arrived at 11:30am. This is a piece of furniture from merchant Panmex.

The first item now showing as "Delivery Process" (Poslaju). Since this is Poslaju, I fully expect to find a note sneaked into my mailbox sometime today that states that I was not at home. :-)

**Update**:

- Called Gemfive again this morning, and the CS was quite friendly. Gave me the merchant's contact number and say will follow up with me again

- Called merchant shortly after that, they picked up the call (don't know why Gemfive say they couldn't contact the merchant). Requested for self-collect at nearby branch. The person said need to ask manager first. Still pending reply now.

OK, so maybe Poslaju isn't all that bad. The first item just arrived via Poslaju at 12pm. This is a DLink product. It shows as merchant DLink on Gemfive's website. Actual merchant is Aone Plus.

jacky91 How did your order go? Did you get it already? If you don't mind me asking, which merchant you had problems with?

As for me, apart from 1 more item, the rest of the stuff arrived today. The last holdout is some software. Up to now, Day 5 (counting only work days), still no news, status is still "Processing". This item is stated as 4-8 days delivery.

btw, got some freebies too. I bought some stuff from Nestle in 3 separate orders (total 6 items) and they came in 3 separate Poslaju packages. In each package was a free 5-stick pack of Nescafe Caramel Latte 3-1. So if buying Nestle products, order them all separately (after taking into account the postage, of course). :-)

This post has been edited by soonwai: Dec 9 2015, 02:54 PM

Finally got it yesterday.

The merchant I dealth with is a IT product distributor company - A1+

I have to personally follow up with them for my item's status and I have received no call from Gemfive during the period. I really have no idea what are they doing at their end.

The reason of delay is because merchant run out of stock and this wasn't convey to Gemfive.

Anyway, I got my item already. Will not deal with Gemfive and A1+ anymore.

Coincidentally that's the same merchant I bought from. AOnePlus right?

For the 2 items I bought, one's a router which was delivered very fast on Day 2 and software which just came this morning, Day 6.

I count the day I ordered as Day 0 which was last Weds night.

I also sent an email inquiry to Gemfive on Tues, Day 4. They replied today saying it was already shipped. By then the item already arrived.

Perhaps because they got stock so everything went smoothly.

Mine was out of stock and GEMFIVE totally got no information on the item's status.

A1+'s fault was they did not update GEMFIVE promptly and left me hanging there for 8 days.

GEMFIVE's fault was that they keep giving me the same excuse saying that they couldn't contact the merchant, where I was able to contact the merchant for few times.

Will consider few more times before buying from them again.

sorry to hear your ordeal, i would like to understand gemfive order status,

just ordered something, the item still "Processing", what is the next status? anyone please? thanks

as i just ordered something, i will wait for two days to check with them, hope this purchase is smooth, thanks

I guess I was just fortunate. Communication is always a problem. Hope you have better luck next time.

I asked a similar question on Gemfive's FB.

Next status after that should be Shipped then Delivered if all went well.

When Shipped, you should receive an email with the courier tracking number. The tracking number is only in the email. You can't, or at least I couldn't find it, on their website. Weird.

This post has been edited by soonwai: Dec 10 2015, 05:24 PM

woops

This post has been edited by BobSponge: Dec 10 2015, 10:57 PM