Bought an item from Gemfive on Monday (30th November 2015).

Their website mentioned delivery date will take about 2 - 5 working days. Therefore, I waited for 2 days.

2 days later, I checked my order's status and it is still stuck at "Processing". Felt weird because the status has been there for 2 days already. Called the CS and they told me the item has been packed and waiting to be delivered. He also mentioned I will be receiving my item on Thursday (which is 3rd Dec 2015). Fine, I wait again.

Today morning, I checked my order's status again and guess what. STILL THE SAME "PROCESSING"! Called them and asked. They give me the same excuse, saying that merchant packed the item and waiting to send. I told them I am tired of waiting (online shopping taking 2 to 5 days to deliver an item is just lame) and would like to collect the item personally. Asked them to provide me the merchant's contact number and they say they can't because they don't have. I said nvm then, I will wait until today evening.

Just checked the status and it is still the same!!!! called them and they said they called the merchant but couldn't go through as they don't pick up calls and don't reply email.

The CS's tone is like "I don't care", just ask me a question which is whether I want to refund or not. Instead of solving the problem, all they can think of is this!

Considering the merchant send out the item tmr, I will only be able to receive it next Monday (earliest and considering the merchant really send it out).

What should I do now? Really fed up! First time dealing with this website and got shitty service straight away.

i bought my hp there, their website really no update 1. i have to go facebook page ask them the tracking number and after 2 weeks like tat only update my profile.

I posted my complaint on their FB. No updates until now, not a single apology.

Push for refund and forget about them. You never know what happen on their end, like if the item is posted or never prepared.

Refund will be waiting another 14-19 days. What a shitty services.

Did u call and keep getting the same CS? Kinda impossibiru...

Anyway i bought Nestle stuffs and waited quite long like few 2-3 weeks status shown delivered.
I called them and a friendly guy (sounds young) answered, he said he will check my stuffs whereabout and will call me back.
He did called me back after awhile and gave me the tracking code, poslaju tried to deliver like 1 week ago but nobody home.
So nvm i just said i will go collect since its not far..

Next day the CS called me up again to follow up whether i got the stuffs already or not!

So the moral of the story is, dont buy online if u cant even wait 1 week.

I made 3 separate orders Weds night. 3 main items that I wanted plus some filler Nescafe refill packs and Coffeemate as I was trying to get each order close to RM333 in order to get the max RM100 discount of the YES30 code. Anyway one of the items shipped Thurs afternoon. I got an email with the Poslaju tracking code and it seems valid. All Nestle items are currently showing as Verified and the others as Processing.

Update: Just realised that I can't find the courier tracking code on their website. It is, however, in the email that I received.
Update2: Received an email this morning (Fri) at 9:40am for another item which shipped. This one via GDEX. I was gonna check the tracking number but before I could that the item has already arrived at 11:30am. This is a piece of furniture from merchant Panmex.
The first item now showing as "Out for delivery" (Poslaju)
Update3: First item just arrived via Poslaju at 12pm. This is a DLink product. It shows as merchant DLink on Gemfive's website. Actual merchant is Aone Plus.

This post has been edited by soonwai: Dec 4 2015, 12:08 PM

Refund process gonna take about a month, based on what I read online

Not same CS but they all give the same excuse. You r lucky they follow up with you. Mine? They said they will call back, but perhaps they are trying to call from outer space, that's why my phone received no call from them.

Wrong. This is just a local deal. For what should I wait for over a week?

They did mentioned 2 to 5 working days, therefore I waited and kept my cool until yesterday. However, the status is still "processing" and no tracking number was given to me. So, tell me, how are they going to fulfill the promise of "2 to 5 working days"?

Sometimes seller tend to give tracking number first, but they will send the item out later in the same day or a day after. It could also because of courier service haven't update the system experienced quite a few times before.

Some updates for this morning.

Received an email at 9:40am for another item which shipped. This one via GDEX. I was gonna check the tracking number but before I could do so, the item has already arrived at 11:30am. This is a piece of furniture from merchant Panmex.

The first item now showing as "Delivery Process" (Poslaju). Since this is Poslaju, I fully expect to find a note sneaked into my mailbox sometime today that states that I was not at home. :-)

**Update**:

- Called Gemfive again this morning, and the CS was quite friendly. Gave me the merchant's contact number and say will follow up with me again

- Called merchant shortly after that, they picked up the call (don't know why Gemfive say they couldn't contact the merchant). Requested for self-collect at nearby branch. The person said need to ask manager first. Still pending reply now.

OK, so maybe Poslaju isn't all that bad. The first item just arrived via Poslaju at 12pm. This is a DLink product. It shows as merchant DLink on Gemfive's website. Actual merchant is Aone Plus.

jacky91 How did your order go? Did you get it already? If you don't mind me asking, which merchant you had problems with?

As for me, apart from 1 more item, the rest of the stuff arrived today. The last holdout is some software. Up to now, Day 5 (counting only work days), still no news, status is still "Processing". This item is stated as 4-8 days delivery.

btw, got some freebies too. I bought some stuff from Nestle in 3 separate orders (total 6 items) and they came in 3 separate Poslaju packages. In each package was a free 5-stick pack of Nescafe Caramel Latte 3-1. So if buying Nestle products, order them all separately (after taking into account the postage, of course). :-)

This post has been edited by soonwai: Dec 9 2015, 02:54 PM

Finally got it yesterday.

The merchant I dealth with is a IT product distributor company - A1+

I have to personally follow up with them for my item's status and I have received no call from Gemfive during the period. I really have no idea what are they doing at their end.

The reason of delay is because merchant run out of stock and this wasn't convey to Gemfive.

Anyway, I got my item already. Will not deal with Gemfive and A1+ anymore.

Coincidentally that's the same merchant I bought from. AOnePlus right?

For the 2 items I bought, one's a router which was delivered very fast on Day 2 and software which just came this morning, Day 6.

I count the day I ordered as Day 0 which was last Weds night.

I also sent an email inquiry to Gemfive on Tues, Day 4. They replied today saying it was already shipped. By then the item already arrived.

Perhaps because they got stock so everything went smoothly.

Mine was out of stock and GEMFIVE totally got no information on the item's status.

A1+'s fault was they did not update GEMFIVE promptly and left me hanging there for 8 days.

GEMFIVE's fault was that they keep giving me the same excuse saying that they couldn't contact the merchant, where I was able to contact the merchant for few times.

Will consider few more times before buying from them again.

sorry to hear your ordeal, i would like to understand gemfive order status,

just ordered something, the item still "Processing", what is the next status? anyone please? thanks

as i just ordered something, i will wait for two days to check with them, hope this purchase is smooth, thanks

I guess I was just fortunate. Communication is always a problem. Hope you have better luck next time.

I asked a similar question on Gemfive's FB.

Next status after that should be Shipped then Delivered if all went well.

When Shipped, you should receive an email with the courier tracking number. The tracking number is only in the email. You can't, or at least I couldn't find it, on their website. Weird.

This post has been edited by soonwai: Dec 10 2015, 05:24 PM

woops

This post has been edited by BobSponge: Dec 10 2015, 10:57 PM

gemfive is really shitty service website zzzz..bought an item and the website never update..never apologize in their fb page also..

at the end i ask for a refund..but then again hv to wait like more than 2 weeks...

first and last i deal w them

What happened? Tell us.

seen quite a few similar complaints on their fb as well

the refund process takes a long time...that's why I didn't want to do it at first place.

Refunds tend to take a while. Much easier to give your money then get it back. :-) The only time when I had to ask for a refund was with TGV. Earlier this year, I asked for a refund on Jul 24 and finally got the money back on Aug 11. Just a bit over 2 weeks.

What is the reason?

I was buying a few tickets but the website was so slow that the process hang halfway, no tickets were issued but I was charged. I was using Paypal. Then I immediately made another booking via the iPhone app which went thru fine.

Straight away emailed TGV saying that I wanted a refund for the 1st transaction. Went to see the movie with the tickets from the 2nd transaction. The next day they wrote back saying my booking was successful and the tickets were already used. Hai. Had to write back to ask them to properly read my first email again which had details of both transaction and stated quite clearly that I wanted a refund for the 1st transaction which failed.

I see. I experienced the same as well for once. Called them to refund back.

look pour. luckily they r not hiring me before.
a group from h.l.b

Hi all,

I would like to add my bad experience with GemFive with you all and hope others can learn from mine:

I ordered an expensive item, Garmin Forerunner 235 for RM 1520 from GemFive. I bought a few items from there before but they are all low priced items and I did not find any problems then so I decided to buy this watch there as they were giving some discounts.

Shipping took quite a while to arrive (about a week plus). As I was eagerly excited opening up the package then to my horror this was what I find. See attached photos. The box has been badly crumpled and torn in some parts. Although there aren't any visible damage on the watch but because the merchant and Gemfive did not use any foam to absorb any impacts during shipment, it might have affected the watch internally seeing the box's bad condition!

To make matter worse, I bought this watch as a gift! How can I give a present in such a condition?!

For an expensive item such as this, I expected better packaging condition. There was no foam around the box to protect it from damage, only the box and the plastic bag. This is incredulous to say the least. Even sellers that sells phone cases like this awesome seller package their items better than Gemfive. Their only reply to my complain is a cold "sorry, we will improve next time".

To sum it all, I am very disappointed with Gemfive. Guys, kindly think twice before purchasing any expensive items from them, their discounts might not worth it.








This post has been edited by wt_vinci: May 18 2016, 09:22 PM

sorry to hear that....but looking on the good side...at least ur item is still there

haha, true...

possible maybe to complain to any consumer association? or write it up in local newspaper.

i'm hoping to let potential buyers be aware of what they're getting with gemfive by writing my experience here. who reads newspaper nowadays? but thanks for the tips!

I am having the same situation as TS, how did u resolve this issue? My order was from last month and it has yet to be shipped, called G5 and they said Merchant not replying to their message thus they are not able to do refunds or anything.

How?

Give one last chance, call them and if they still give the same reply, escalate to their line manager. If still cannot be solved, tell them you'll lodge KPDKK and police reports.

Don't give any chance. go lodge report to consumer tribunal and police. Because people do not dare take this up, they will continue to be complacent.

i ordered TV 48 inch 1st day seems to be legit 2nd day item has been shipped.

so the status now is " processing " lets hope tomorrow for the 5th day. i will

complain after 5th day if didn't receive my item.

by the way is there any site that i can track skynet for malaysia? i can't seem to find any website that i can choose it's all say no tracking no. found.

i receive the tracking no. via email.

Their website got already what... But for your case you better check with merchant or Gemfive lor. I use sky net on almost daily basis for my work purposes and have no issues tracking.

http://www.skynet.com.my/advance_tracking.htm

This post has been edited by patienceGNR: Jun 20 2016, 10:36 AM

...

This post has been edited by xperiaVuser: Jul 29 2016, 08:19 AM

i second that from my experience. for cheap items less than rm10 okay. anything more, just pray hard.

Anyone of you bought from Orange @ GEMFIVE?

I bought a phone at gemfive ... payment success but the status still at verifying payment for already 1 day.. any advice？

Wow...this is bad. At least use bubble wrap la. Aiyo

Both seller and Gemfive are unprofessional especially the later. I found out a few days ago my Gemfive account can't be used to login; they must have deleted it after I made a complaint. haha

Which seller did you buy it from?

i bought in Gemfive and the item is in good condition

Is the perfume sold in Gemfive legit?

Gemfive has different merchant. From which merchant did you buy?

The reason why u/we bought from gemfive is mainly bcoz of the price, which is usually cheaper especially for items above RM800.

No matter which platforms u choose, eg Lazada, 11street, shoppu & etc, there will definitely be shitty sellers/merchants around.

So if your main concern is price, It's ok to stick with G5 bcoz there are many other merchants in G5, not just A1O.

My personal preference is G5 > Lazada > 11street (for items less than RM150)



This post has been edited by bluray movies: Sep 14 2016, 12:52 PM

need to check first what item do you want to buy?

i bought speaker 5.1 Logitech and hisense 48inch tv let me check the merchant

plan to buy iphone from gemfive.. since I read all comment then I have decided not to buy from them..... hihihihihi...

did you get your phone in the end, w/o any problem?

I bought from gemfive twice.

Their CS is friendly and helpful for me.

The only problem I faced is with the merchants.

At least for 11street, the customers have control over the release of payment to the merchants only when you have received the items.

Please beware of gemfive merchant BESTDEALAVSHOP who selling electrical item likes tv.
Take 10 days and no update on the shipment, complaint to gemfive and no update yet. First time meet a seller with unprofessional dealing

er...i bought my sony Z5 at gemfive last time. They dont email me the tracking number, tried to email them no respond. Finally facebook msg them and they gv me the tracking number. thats the only bad experience for me. For me if you wanted a cheaper price sure more hassle.

just tried to place order for a ps4 pro from gemfive but having error while processing payment. for web and app.

going to try it again on tomorrow...

anyone facing the same problem?

yeah i cancel also to buy any phone..scary after reading the comments..

seems like GEMFIVE have no power over their merchant..huhu

No wonder give so much discount for PS4 Pro, penipu scammers.

i bought a pressure cooker from them last month, end up no update until 6th working day. I initiated a credit card dispute with bank, they refunded me within 2 days.

Not all online web store having the same bad services. Based on my experience, online store has offer cheaper and better warranty.

you had good experience with GEMFIVE?

Not yet, I haven't experienced GEMFIVE, I'm not sure they are reliable or not.

just bought some small toys with price RM11.00 with GEMFIVE.

Shipping done with GDEX and it took 3 days.

all the information on the items is display in front of the packaging.

not quite safe if u bought pricey items such as phones.

so far so good...

Bought my BENQ monitor from them. As advertised. You have to see whose the distributor

Ordered powerbank. Arrived 2 days later. Things in great condition. Gem5 not bad larh. I always buy in new merchant 1 year after establishment.

gemfive or lazada better

Bought few thing from GemFive before, all received within few days in good condition, better if research the seller name in google before you buy since there is no customer rating and review on their website .

I buy from lazada also ok ah

Lazada still the best choice compare to Gemfive.

My item almost 2 weeks still processing until this few days Customer Representative said waiting for Gdex to pick the item from merchant but as stated in the picture, 3 days passed, Gdex still haven't pick the item and Gemfive do not have other option for shipping.

Don't be cheated by Delivery Time: 5-8 working days (WM), 5-10 working days (EM)
There is a hidden processing time as well which claim to be 5-8 days, and yet still counting.


Attached thumbnail(s)

Buy many expensive items from Gemfive, Price ranges from 200 - 2k.
All no problem.
Gemfive is good for buying expensive thing.

Maybe nobody is interested to steal powertools.

what if i have purchased a product with wrongly advertised price, will GemFive honour the price or cancel the order?

I have this happened. The seller cancelled my order and relisted with correct price. Complain to gemfive, nothing happens.

gemfive no stated shipping fee , only can find it out after click ' check out now ' , so lousy

My order took 9 days to arrive. This may take longer if I didnt complain on the 7th day.

Order arrives but the condition of the watch wasnt too good. there are some minor scratches on the watch. Suppose to be Christmas gift for gf but gf saw the scratches complained.

Today is the 8th day of my complain. No action from the customer service and they just reply "sorry" .. "apology will check with.." .. "apology" ... etc.

So, dont buy from GemFive. One time experience is enough for me because I have many other options.

It really depends on the seller. Last time I bought a LG speaker. Took almost a month to reach me. The seller even mailed me the wrong item first time round.
Other occasions I got my s7 edge from gemfive reach in 2 days. Usually what you should do before proceeding with a purchase is ask others about their experience with that particular vendor.

Dont really think its gemfive's fault.

More like its the merchant that sent it slow or sent you one in bad condition.

I bought quite a few expensive items from Gemfive, most of them arrived in 1-3 days in good condition.

Also things in gemfive are more expensive because gemfive has bigger coupons than lazada or 11street.

This post has been edited by foxray: Dec 28 2016, 09:14 AM

As mentioned by some already, it's not GemFive's fault. Slow delivery is either merchant or courier fault. Poor product condition is 100% merchant fault.

Do the people here a favor & post the merchant name as well for selling poor condition products.

My only dissatisfaction about GemFive is that they take a HUGE amount of commission from each transaction. So if the merchant don't inflate the selling price, it's much better to buy from Lazada or 11Street from the same merchant.

Didn't know this post is still ongoing..lol

Decided to give Gemfive another chance and proceed to purchase another item from them. At least the transaction this time went smoothly

Tried to make an address change and it was updated immediately, glad to see they improved on the service.

I still think the Gemfive should take the responsibility. This is why they are charging the high commission for every transaction they receive as you have advised. What I can suggest is for Gemfive to enable merchant ratings so that consumer when they shop, they can know which merchant is good and which are not.

With so many external parties involved, it's practically a challenge to take responsibility over the failures of those external parties. Lazada did that & they incurred huge amount of losses....well not that they're ever profitable anyway.

Merchant rating is indeed a feature highly lacking in GemFive. But depending on how's it's implemented, very few customers actually leave ratings behind.

Damn it!
If I have read this, I wont have ordered something from Gemfive!

I made an order on 29/12/16 early morning (12am+), but havent received my item until today and the status is still "acknowledged".

In the mean time, I ordered the same item at lazada in the afternoon of 29/12/16, but received the item on 31/12/16 morning!

If the customer service team don't response to me or it take long time for refund, can't I just call to my credit card centre and raised a dispute for that?

What about "sold by gemfive" items? Any bad experiences?

bought my mouse logitech g403
arrive in 2 days
efficient and cheap

Just bought honor 5c 12% off voucher yesterday. Arrived today. Quite satisfied.

Bought one wireless key board and mouse from Gemfive , Took about 20 days to reach my hand ( I live in Miri, Sarawak). Bought a mountain bike part from Hibike.com in Germany, took 9 working days reach my house .

I'll never deal with Gemfive anymore .

I wonder when people will realise that in sites like gemfive/11street/lazada, the ones selling the items are mostly independent merchants and not the sites.

Even if they are the ones selling the items, unless it took them a week to ship out the item, it's the courier company's fault, that it takes so long.
If not courier's fault, it's the merchant's for possibly sending late.




also if you got the item recently, its CNY. people dont work during the holidays. and that includes courier companies.



This post has been edited by foxray: Feb 1 2017, 01:25 PM

I see a lot of bad feedback but it's been ok for me so far. I've first ordered from Gemfive back in Dec 2015. I posted about them here. 4 orders in that month from various merchants. The ones I remember are TeeSang (Nestle stuff) and AonePlus (PC stuff).

Last Sat ordered some Milo from Nestle (Rurutiki), it shipped 14th from Johor and arrived today, 15th. Courier was TaQBin.

This gemfive really one of a kind one, I ordered some baby stuff on 1-Feb but until now still not yet shipped. Since my waifu marah me as she needs to use immediately already and there were no shops nearby selling the item, I decided to buy from the other 3 sites simultaneously on monday 4pm and below is the result:-

lazada - received on tuesday morning!
11street - received on wednesday
babydash - received on wednesday

Meanwhile here is the answer from gemfive CS:-

"Thank you for contacting GEMFIVE!
As we checked, the delivery normally takes 8-10 working days."

My 1st experience with Gemfive.

Its already a bad experience.

Bought something that shown "in stock" in Gemfive app.
I found merchant contact the next day & message them roughly how long will the shipping take.

Guess what, merchant said "no stock", i was so dissapointed & asked why didnt they update as no stock so i could buy from someone or someplace else.

Merchant said, Gemfive system was hard to handle as Gemfive are the ones did not update their app & system...not the merchant themselves.

After checking for any cancellation options, i saw no buttons for cancellation except u have to email them.
And also in the cancellation T & C, u can read they will charge u rm10 or 2% of ur deals for cancellation process....ohhhh my ass...

End up i told merchant i will wait for restock & email gemfive customer service on gemfive lousy system.

I doubt they will get into it anyway.

This post has been edited by setsuna83: Mar 8 2017, 10:50 AM

Which merchant?

why don't you just request for chargeback from credit card? Or paypal dispute

For my case which is quite similar to yours, the seller did not even send the item after 5 days of processing so I sent an email to GemFive( abbr. GF) demanded for my full refund without their BS cancellation fees. They returned it to me in full. With still no seller rating feature in GF, no thanks, I'll take my business elsewhere.