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 Gemfive

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NightHeart
post Dec 28 2016, 10:20 AM

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QUOTE(billy08 @ Dec 27 2016, 03:36 PM)
My order took 9 days to arrive. This may take longer if I didnt complain on the 7th day.

Order arrives but the condition of the watch wasnt too good. there are some minor scratches on the watch. Suppose to be Christmas gift for gf but gf saw the scratches complained.

Today is the 8th day of my complain. No action from the customer service and they just reply "sorry" .. "apology will check with.." .. "apology" ... etc.

So, dont buy from GemFive. One time experience is enough for me because I have many other options.
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As mentioned by some already, it's not GemFive's fault. Slow delivery is either merchant or courier fault. Poor product condition is 100% merchant fault.

Do the people here a favor & post the merchant name as well for selling poor condition products.

My only dissatisfaction about GemFive is that they take a HUGE amount of commission from each transaction. So if the merchant don't inflate the selling price, it's much better to buy from Lazada or 11Street from the same merchant.
NightHeart
post Jan 3 2017, 01:15 PM

Look at all my stars!!
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Joined: Mar 2009
QUOTE(billy08 @ Jan 3 2017, 12:38 PM)
I still think the Gemfive should take the responsibility. This is why they are charging the high commission for every transaction they receive as you have advised. What I can suggest is for Gemfive to enable merchant ratings so that consumer when they shop, they can know which merchant is good and which are not.
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With so many external parties involved, it's practically a challenge to take responsibility over the failures of those external parties. Lazada did that & they incurred huge amount of losses....well not that they're ever profitable anyway.

Merchant rating is indeed a feature highly lacking in GemFive. But depending on how's it's implemented, very few customers actually leave ratings behind.
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