Bought an item from Gemfive on Monday (30th November 2015).

Their website mentioned delivery date will take about 2 - 5 working days. Therefore, I waited for 2 days.

2 days later, I checked my order's status and it is still stuck at "Processing". Felt weird because the status has been there for 2 days already. Called the CS and they told me the item has been packed and waiting to be delivered. He also mentioned I will be receiving my item on Thursday (which is 3rd Dec 2015). Fine, I wait again.

Today morning, I checked my order's status again and guess what. STILL THE SAME "PROCESSING"! Called them and asked. They give me the same excuse, saying that merchant packed the item and waiting to send. I told them I am tired of waiting (online shopping taking 2 to 5 days to deliver an item is just lame) and would like to collect the item personally. Asked them to provide me the merchant's contact number and they say they can't because they don't have. I said nvm then, I will wait until today evening.

Just checked the status and it is still the same!!!! called them and they said they called the merchant but couldn't go through as they don't pick up calls and don't reply email.

The CS's tone is like "I don't care", just ask me a question which is whether I want to refund or not. Instead of solving the problem, all they can think of is this!

Considering the merchant send out the item tmr, I will only be able to receive it next Monday (earliest and considering the merchant really send it out).

What should I do now? Really fed up! First time dealing with this website and got shitty service straight away.

I posted my complaint on their FB. No updates until now, not a single apology.

Refund process gonna take about a month, based on what I read online

Not same CS but they all give the same excuse. You r lucky they follow up with you. Mine? They said they will call back, but perhaps they are trying to call from outer space, that's why my phone received no call from them.

Wrong. This is just a local deal. For what should I wait for over a week?

They did mentioned 2 to 5 working days, therefore I waited and kept my cool until yesterday. However, the status is still "processing" and no tracking number was given to me. So, tell me, how are they going to fulfill the promise of "2 to 5 working days"?

Sometimes seller tend to give tracking number first, but they will send the item out later in the same day or a day after. It could also because of courier service haven't update the system experienced quite a few times before.

**Update**:

- Called Gemfive again this morning, and the CS was quite friendly. Gave me the merchant's contact number and say will follow up with me again

- Called merchant shortly after that, they picked up the call (don't know why Gemfive say they couldn't contact the merchant). Requested for self-collect at nearby branch. The person said need to ask manager first. Still pending reply now.

Finally got it yesterday.

The merchant I dealth with is a IT product distributor company - A1+

I have to personally follow up with them for my item's status and I have received no call from Gemfive during the period. I really have no idea what are they doing at their end.

The reason of delay is because merchant run out of stock and this wasn't convey to Gemfive.

Anyway, I got my item already. Will not deal with Gemfive and A1+ anymore.

Perhaps because they got stock so everything went smoothly.

Mine was out of stock and GEMFIVE totally got no information on the item's status.

A1+'s fault was they did not update GEMFIVE promptly and left me hanging there for 8 days.

GEMFIVE's fault was that they keep giving me the same excuse saying that they couldn't contact the merchant, where I was able to contact the merchant for few times.

Will consider few more times before buying from them again.

seen quite a few similar complaints on their fb as well

the refund process takes a long time...that's why I didn't want to do it at first place.

What is the reason?

I see. I experienced the same as well for once. Called them to refund back.

sorry to hear that....but looking on the good side...at least ur item is still there

Didn't know this post is still ongoing..lol

Decided to give Gemfive another chance and proceed to purchase another item from them. At least the transaction this time went smoothly

Tried to make an address change and it was updated immediately, glad to see they improved on the service.