I just complained on MAXIS at MCMC and CFM also. Called MCMC up, they mentioned that group reporting is not available online, for now encourage all individuals to report on MCMC portal.

has anyone check their CFM complaint update?
Complaint made last Friday (16/10/2015) and until now still pending and wait for the Maxis to acknowledge.



Usually it will take how long for Maxis to acknowledge and responds to the complaint?
Thanks

just checked mine at MCMC, status is now under "Investigation". Filed on the same day as you.

Kindly update once your problem resolved so we have better grasp of the timeframe they are taking to solve the issue.
Thank you

Hi guys, this lady called Miza called me from Maxis Customer Service Team in charge of MCMC complaints, she said that I can port out my number on Thursday. I insisted that I am not going to pay for the pro-rated charges up to the port out date because I have been trying to port out since the 1st of October, but she keeps saying that I still enjoyed Maxis service and must pay. For like 10 times I tried saying that I was forced to use the service because of your port out system problem, which u must be responsible for. But she keeps repeating that u still enjoyed maxis service, so must pay for pro-rated charges until port out is successful.

maxis is full of shit. dont want to absorb the charges for their system problem. just keep apologizing only, but money must still come from us

This post has been edited by thiri56: Oct 20 2015, 11:13 AM

Received the same call and asked to resubmit MNP on Thursday.
Shall wait and get it to approve first then only deal with the charges.
Just hope that this time can actually port out successfully.

just got an sms on port out acknowledgement but not successful yet.

hope can go through and not another false alarm by maxis...

yesterday 4.30 got message notify about progress to mnp to digi waiting for maxis to give green light.

today got message rejected bcos non fulfillment of contract obligation.wtf maxis?
im using prepaid tho.

Hi bobkadir,

Have you responded to the SMS with capital letters to agree to port out? If not, then your request will be rejected.

Thank you

wah maxis is alive again....hahaha....you are very selective of which question to reply uh...lousy customer service!!! be honest n tell bobkadir that your MNP system is screwed..only an MCMC complaint will move things

so far only got two message from digi.notification of in progress and the one rejected.

nothing that i can reply to.care to explain?

only got those 2 messages.none from maxis.

This post has been edited by bobkadir: Oct 20 2015, 04:29 PM

Hi bobkadir,

Please PM us your details as below for further checking.

Full name:
NRIC:
Maxis No:

Thank you

i have 2 hotlink prepaid number want move to digi 65 unlimited call plan is valid until 31/10/2015,

but fails (non fulfillment of contract) prepaid also have contract?

no point if your port out MNP system restore back after 31/10/15

please check for me about status.

Hi wcfong,

Please PM us your details as below for further checking

Full name:
NRIC:
Hotlink No:

Thank you

helo maxis,u tot all of us here are blind? u skip all of us then u come in giv shit answer...

who ever faced problem with maxis mnp dont waste ur time listening the shit maxis reply....faster log ur complain to cfm and mcmc,Maxis will only drag ur time ask u wait forever and wont giv u and answer or reason...

Anyone considered to sue Maxis to consumer tribunal for fee waiver?

PMed, but no reply........