Not sure if this helps or not.

http://www.meshio.com/tags/how-to-complaint-to-mcmc/

i supposed it is better to file a complaint to MCMC or any other relevant bodies?

wow.. didnt know that maxis really use this tactic to hold down their customer.

This is terrible, looks like many of us are affected by maxis's cheap tricks. Can we all work together to insist on a waiver of the pro-rated charges for the days we are forcefully held with maxis until the port out is successful? Because I am sure once they resolve the port out, they will still bill us the pro-rated charges which is not acceptable. We are still forced to use their service is because of their faulty system, which by right any pro-rated charges by them must be completely absorb by Maxis. What do you guys think about this?? If all of us complain to MCMC together, will it give a more significant impact?

This post has been edited by thiri56: Oct 16 2015, 03:50 PM

both hands and legs raised up !!
Just how to do it though?

I will try to call up MCMC toll free number, explain to them that our situation here has affected many people. Will check with them on how to do a group report regarding this issue.

noted. Please do update here or maybe, heck, create a dedicated FB group to those who are affected. Thanks

thumb up...let unite and do something..maxis aready skip our thread here

FB is a good idea too,need to make some noise at public so that MAXIS can see us

MCMC complaint lodged. Just dunno how long it will take for them to response and take action.

got affected by Maxis unscrupulous practice too. attempted to port out few days back but was immediately rejected via SMS.

called them up the first time, told me everything is alright but second submission was rejected as well. did a third submission and called again today and now tell me system upgrade until further notice.

just lodged a complaint to MCMC too...

Just went to Maxis centre to find out the issue in hope that centre can actually proceed the porting. They said everything with the account is okay and there is no reason for the port out to be failed. But then they cannot help me to submit the request to port out as they are not authorized to do this. The responsibilities are with MNP department which resides in KL HQ. So they asked me to go to Digi to request for port in again. So I called DIGI hoping that they can request to submit for port in again. Then Digi CS said currently there is problem of porting between Maxis and DIGI, and asked me to wait for 30 days to resubmit porting request. As this is the pteord pre order of the iPhone, so i request digi to at least send out the device, but they responded the device can only be sent after porting is success. So i asked i need to wair for 30 days to get my preorder iPhone, they told me to call them again after two days if i didn't receive the device . This is absurd. It like beating around bushes and talking to a doll.
Just hope that MCMC can do something.

Maxis is a farked up telco. Today I went to Digi to subscribe a new postpaid for my dad, once I told the CS that I wanted to port the number she immediately informed that Maxis had been rejecting new application for the past 3 weeks. My father using hotlink for more than 10 years and yet they gave this message. Contract my arse.


This post has been edited by GreatSage: Oct 17 2015, 01:20 AM

Please lodge a complaint to MCMC, in hope that the more MCMC complaints received, faster that Maxis will take their arse time to fix their MNP issues instead of busy taking their sweet time to click reject on MNP.

MCMC complaint lodged

Please lah.. few week still rectifying the issue..

This is Maxis problem, but we paid for service.. Unless Maxis provided free service ker???
Please give us solution not your problem highlight..

But i log the MCMC.. wait 15 days for what Malaysia MCMC and MAXIS can do now !!!..

Complaint No: 0550/10/15

Date: 15 October 2015

Dear Sir/Madam,

COMPLAINT ON TELECOMMUNICATIONS SERVICE
[POOR SERVICE] - MOBILE NUMBER PORTABILITY

Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).

We acknowledge receipt of your complaint. Please be advised that we have instructed Maxis to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days.

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 188 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

hi guys,i succesful MNP to digi this afternoon after tons of complain to different department and scold again n again,my case settle in abot 2 weeks plus,i saw some ppl here take more than months also cant settle so assume maxis has its way to do it although "system down",just they wan it or not. For your reference, i had done several complain threw maxis email,maxis facebook ask us,cfm &skmm(mcmc).
what i can say is maxis email and facebook they will just say sorry and sorry,no matter what u ask them to explain they wil juz ignore you. So beter way is directly log complain to cfm and skmm(both together),complain the whole case,maxis need to answer back to them.But that a chance maxis representative will call u and said sory to u and update to cfm and skmm the case is resolve.So juz make another complain to cfm and skmm again and fxck what ever u like.

Maxis wont bird their customer,they kno you cant do anything no matter how u scold them and angry like mad. So the only way is complain to the authorities, and let them use their power to pressure on maxis. Maxis cant work without pressure...good luck to all of you start to type ur complain now

This post has been edited by broga_night: Oct 18 2015, 10:53 PM

Tuan/Puan,
Nombor rujukan ialah CFM/15/10/0382
Kami ingin mengucapkan terima kasih atas aduan tuan/puan melalui Portal Aduan CFM berhubung isu 'Kualiti Perkhidmatan / Poor Service'.
Untuk makluman tuan/puan, aduan tersebut telah dirujukkan kepada penyedia perkhidmatan yang berkenaan untuk siasatan dan tindakan lanjut. Pihak penyedia perkhidmatan bertanggungjawab untuk memberi maklumbalas dalam masa 7 hari dari tarikh aduan dibuat dan maklumat yang diperlukan diterima.
Sekiranya tiada maklumbalas diterima dari Maxis, sila maklumkan kepada kami. Aduan ini juga boleh disemak melalui Portal Aduan CFM di complaint.cfm.org.my.
Sekian. Terima kasih.
'Hak Anda, Keutamaan Kami'
Forum Pengguna Komunikasi & Multimedia Malaysia (CFM)
www.cfm.org.my
Tel: +603 2692 3800 | Fax: +603 2693 2288 | 1800 18 2222

weird, the replied email that I received suggested 7 days of waiting.

Thanks for the enlightenment. At least we now know that MAXIS actually has alternative way to override the system and approve on the MNP application status.
This should encourage more people to write in to CFM or MCMC to get the problem worked.
Thank you very much.

Same here, port out from Maxis to Digi failed.
Case ID : C16929909

complain to both together,and keep shooting

Don't forget to lodge complaints to CFM and MCMC so they will follow up. A lot of forummers suggested that Maxis won't take care of your problem seriously until they got the complaints from authorities.

Already did. This morning also had a live chat with Maxis asking about the compensation for the coming bill. They said can contact their customer service again once the bill statement is received.