Same problem with me..
Log Maxis case C16880703. since 3rd Oct.

MAXIS must to so something lar !!!..
System DOWN then MANUAL lar !!!..

NO JUST ASK FOR WAIT AND WAIT..

Hi kokwoon,

Understand the frustration and anxiety in relate to your concern.

And we apologize for such experience occurred. Sincere apologize

However, at this point, we do hope and wish for your patience and understanding towards this matter as our relevant team is in the midst of rectifying the issue.

Thank you

Is Maxis still having this MNP problem? Meaning a customer still cannot port to another telco?

Hi Diademz,

At this moment, there is an ongoing rectification work in our MNP system with no tentative timeline to be advise yet.

Thank you

Hi Maxis,

Please say something!! While you resolve your MNP system problem, will maxis waive our charges until the port out is successful?

now maxis only answer back what he likw to answer.irresponsible customer service

Hi,

Been trying to port out from maxis to Digi for the past month. Every request made by Digi was rejected with the reason given was MVP system failure.

Submitted my request again to Digi multiple times and each time it gets rejected. And the customer service at maxis isn't of any help at all. Asking me to wait patiently.

Would appreciate if someone can solve this problem of porting out from maxis. If there is a problem with maxis system for porting in, can't they just inform the Digi? Why must the user be the one given the run around and being the middle man in solving the problem for them?

My maxis account : 0123xxxx32 case number is C16911237

Any help is appreciated.

--Mobile num edited--

This post has been edited by Maxis: Oct 15 2015, 11:44 AM

Hi chun_c_h,

We regret to inform you that we are having intermittent issues with MNP transactions and our team is working to resolve this. Please accept our sincere apologies for all the inconvenience caused. Rest assured we will notify you via sms once issue is resolved.

Thank you


This post has been edited by Maxis: Oct 15 2015, 11:46 AM

Maxis!!! pls reply with useful and responsible information!!

wow i am surprised seeing all of the involved K request to port out got rejected due to the problems by the mobile provider itself, are they really that desperate to keep their customers from jumping to other ship XDDD

guys..just want to check with you all, during this system issue, are you guys going to pay for the pro-rated maxis charges untill the port out is successful or insist on maxis to absorb it? it is their problem n i believe we dont have to pay the consequences for their faulty system. looks like maxis is purposely not replying to my question posted abover regarding this issue!!!

Maxis try to skip our question

Wah Lau, one month still cannot resolve the problem. If cannot do it automatically, at least do it manually one by one mar. Chinese says, Horse die already come down and walk yourself mar.

Just ported today and having exactly the same problem. Phone was on hold for more than 10 minutes each time before someone picking up. And I ask them how long the problem has been and they told me a week. Now read this forum where got a week? A MONTH LAR!

i wonder those wanted to port in from other telco to Maxis would face the same problem... haha...

this kongsi gelap ni...masuk seneng tapi nak keluar u mati dulu lah

this issue should be fried up as hot as posible...not 1 or 2 days but months,tht show maxis had done ntg,evry time sorry here sory there but no promise or explanation given,evry day down ask u to wait,wait forever ke?

gosh, I've pre-ordered iPhone 6s from DIGI on 09.10.2015 and now cannot get my device on day 1 just because MAXIS cannot do the PORT OUT, while PORT IN IS OKAY?!!!
Judging by this situation, I don't know if my "PRE-ORDERED" device will reach me after 1 month or not.
Any other solution?

MAXIS disappear already

They are busy posting photos of sending out iPhone to their customers in FB, while sucking our money who are still waiting to port out.

"5 hari bekerja..."
ok!!
now i've been waiting for one month already.
cakap tak serupa bikin.