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 Taobao Global Direct Shipping - experiences?, The good and the bad

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winifred86
post May 15 2020, 09:10 PM

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My taobao by Air stuck since 6/5/2020 "console inbound scanned" until now no movement at all...tracking start with CNMY..... hopefully it is not missing?? all local courier website can't track anything at all.

The taobao by Sea ordered in April during MCO, arrived 2 weeks after and delivered by ABX.
Whereas this time i wanna receive it fast so used Air and it stuck longer then Sea...what the hell....

This post has been edited by winifred86: May 15 2020, 09:11 PM
Xakiox
post May 16 2020, 09:26 AM

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My agent already suspended GDEX service because they are severely overloaded. A LOT of parcels from china are stuck at gdex, even those cleared from custom on April 29/30. Sea freight delivered by ABX is now faster than air freight using gdex.

Might lodge a report soon due to inaction from gdex.
Their CS claims no responsibility whatsoever, says it's not their problem cos tracking number is not in their system (this is because they haven't pick up/scan/update tracking).
KuzumiTaiga
post May 16 2020, 10:44 AM

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QUOTE(Xakiox @ May 16 2020, 09:26 AM)
My agent already suspended GDEX service because they are severely overloaded. A LOT of parcels from china are stuck at gdex, even those cleared from custom on April 29/30. Sea freight delivered by ABX is now faster than air freight using gdex.

Might lodge a report soon due to inaction from gdex.
Their CS claims no responsibility whatsoever, says it's not their problem cos tracking number is not in their system (this is because they haven't pick up/scan/update tracking).
*
lodge a report with who yea?
ian31
post May 16 2020, 11:22 AM

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QUOTE(Wasabee @ May 15 2020, 03:48 PM)
Me too, my sea consolidation shipment stucked at container sorting since 11/5.
Have been contacted TB CS and they inform me to wait first.
Still hoping to get the parcel before Raya even though it seems like low chance already. sad.gif
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After raya? I was hoping to get it before the holidays start sad.gif

squall_12
post May 16 2020, 01:30 PM

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my item still stuck since 9th May after custom clearance.
Evenstarr88
post May 16 2020, 05:26 PM

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QUOTE(struggleofnewbie @ May 15 2020, 09:08 PM)
Mine still no tracking no. found.
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And my huge parcel just arrived at my doorstep. Pretty quick, from transit to delivery. I am based in Johor.
I hope you get yours soon smile.gif

Xakiox
post May 17 2020, 12:35 PM

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QUOTE(KuzumiTaiga @ May 16 2020, 10:44 AM)
lodge a report with who yea?
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Some people file for consumer complaint with tribunal or report to mcmc. Idk if it will do anything but better than wait until parcel lost
struggleofnewbie P
post May 18 2020, 07:59 AM

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QUOTE(Evenstarr88 @ May 16 2020, 05:26 PM)
And my huge parcel just arrived at my doorstep. Pretty quick, from transit to delivery. I am based in Johor.
I hope you get yours soon smile.gif
*
Hope so can receive after their Raya although I don't put so much hope on it. How to change the courier company next time yeah cause I don't really want to gdex to deliver my parcel anymore. But seems like this is randomly pick izit?
13th
post May 18 2020, 08:37 AM

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Hi k. I new taobao direct ship. How to track if smpai malaysia already? Idk how to read chinese


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struggleofnewbie P
post May 18 2020, 10:11 AM

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QUOTE(Evenstarr88 @ May 16 2020, 05:26 PM)
And my huge parcel just arrived at my doorstep. Pretty quick, from transit to delivery. I am based in Johor.
I hope you get yours soon smile.gif
*
I'm not sure what happened to the GDex but from what the TB CS told me, they haven't even pick up any parcel from China. Mostly all still at the warehouse waiting for pickup. Looking at the comments from GDex fb page, it maybe legit that they will only deliver the parcels from June which means after Raya.
struggleofnewbie P
post May 18 2020, 10:13 AM

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QUOTE(13th @ May 18 2020, 08:37 AM)
Hi k. I new taobao direct ship. How to track if smpai malaysia already? Idk how to read chinese
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You need to search from the oversea shipping column cause the tracking provided here is only the tracking number valid on China. For Malaysia, mostly starting from CNMY
xplorex
post May 18 2020, 12:07 PM

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my parcel 12 May cleared custom and now show "Console Inbound Scanned", called GDex said still not with them n not in the system, contact TB cs, said will report to local courier n chase them...
adamw
post May 18 2020, 12:11 PM

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QUOTE(struggleofnewbie @ May 18 2020, 10:11 AM)
I'm not sure what happened to the GDex but from what the TB CS told me, they haven't even pick up any parcel from China. Mostly all still at the warehouse waiting for pickup. Looking at the comments from GDex fb page, it maybe legit that they will only deliver the parcels from June which means after Raya.
*
Yes, seems Gdex have issue now. BTW, Gdex only arranged local, China is beyond their control. BTW, my agent ask me use Mayexpress, first time heard of this courier in MY.
X3RXUS
post May 18 2020, 02:33 PM

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QUOTE(13th @ May 18 2020, 08:37 AM)
Hi k. I new taobao direct ship. How to track if smpai malaysia already? Idk how to read chinese
*
Your parcel already in Malaysia and cleared custom procession.
It seems you'll be getting your parcel soon.

13th
post May 18 2020, 03:17 PM

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QUOTE(struggleofnewbie @ May 18 2020, 10:13 AM)
You need to search from the oversea shipping column cause the tracking provided here is only the tracking number valid on China. For Malaysia, mostly starting from CNMY
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Can guide me how?

QUOTE(X3RXUS @ May 18 2020, 02:33 PM)
Your parcel already in Malaysia and cleared custom procession.
It seems you'll be getting your parcel soon.
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Thanks, still waiting but idk who will send it. 🤦😅
zz287963
post May 18 2020, 03:56 PM

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Wanna ask about shipment status from China as well but I'm not using taobao, I use lazada but item from China.

Items shipped out since 8 May but until now still in transit from China to Malaysia. 10days already..
SUSnonamer
post May 18 2020, 04:14 PM

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package arrived at warehouse but not yet stored, item not appear yet in consolidation list, never been this slow before

2020-May-17Sun.
18:23:44【大陆】您的包裹已到达集运仓。
18:30:48【大陆】您的包裹集运仓已签收。

another item was ok

2020-May-14Thur.
09:33:59【大陆】您的包裹已到达集运仓。
09:43:15【大陆】您的包裹集运仓已签收。
09:50:38您的包裹已入库,需要您合并包裹与支付运费。

missed the time when they send sms to notify when item ready for consolidation
mcdeck
post May 18 2020, 05:11 PM

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QUOTE(nonamer @ May 18 2020, 04:14 PM)
package arrived at warehouse but not yet stored, item not appear yet in consolidation list, never been this slow before

2020-May-17Sun.
18:23:44【大陆】您的包裹已到达集运仓。
18:30:48【大陆】您的包裹集运仓已签收。

another item was ok

2020-May-14Thur.
09:33:59【大陆】您的包裹已到达集运仓。
09:43:15【大陆】您的包裹集运仓已签收。
09:50:38您的包裹已入库,需要您合并包裹与支付运费。

missed the time when they send sms to notify when item ready for consolidation
*
Hey, I am not sure what but my recent order still received the consolidation message via SMS, but now the package status is "Console Inbound Scanned". sweat.gif Not sure how long I have to wait until it is out for delivery as this is my first experience to buy stuff from Taobao.


mcdeck
post May 18 2020, 05:17 PM

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QUOTE(valjoux @ May 14 2020, 02:16 PM)
dont use an agent to buy item for u. they usually take extra charge via currency exchange.you can buy it yourself.
but use 3rd party forwarder. meaning u buy your item yourself but ship it to your preferred forwarder's warehouse so then the forwarder will ship it to your door
*
Hi, how to do this? Might try this method for my future shipments.
breekachu
post May 18 2020, 09:05 PM

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Stupid ABX.
8.30AM out for delivery.

2.30PM Wrong address // Incompleted address included telephone number

What the hell? Too many parcel until must cheated like that ah? I don't mind if late but must get before raya. I can self collect laa at ABX. Pffftttttt

Google Abit. This is normal for ABX.

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