Shipping fee? There is import duty too depend on the item

shipping fee is RMB15/kg like i stated earlier...

my whole payment includes 6% on the item price

Send an email to English@service.alibaba.com

The alibaba staff would be able to help you

I have tried all four forwarders: DEX, 4PX, COE and ZTO. And TGDS, and Lazada Express

The best choice is to use DEX. Typically my shipment arrives in 8 days. Only once in a while it takes 9 to 10 days. Every single shipment is successful. They use GDEX and I've never had a bad experience with them.

Taobao Global Direct use a variety of couriers. TGDS is longer than consolidation, typically 10-12 days. Some of my shipment use Skynet, which is okay, but takes longer than GDEX. But one shipment was delivered using ABX. Holy cow, this company is the worst shit, I tell you. One week, everyday out of delivery, but the item never arrives. I called ABX everyday from Monday to Friday, and each time they say they will deliver tomorrow. In the end I had to pick up myself at the Subang Warehouse. It's a really run-down warehouse with no security whatsoever. Everybody can enter, and just your order number. They don't even verify your ID, for God sake. And all sorting are done manually. For God sake, I've been to GDEX warehouse. It's 100 times better than this.

COE, Lazada Express and ZTO uses Skynet & ABX. My purchases in the past were delivered with Skynet. Don't know why, the recent purchases are being delivered using ABX. One item arrived (SURPRISINGLY). And another item is missing. In taobao, the status is shown as being delivered by I can't even track the package in ABX website. My goodness, I may have to pick up the item at ABX Subang Warehouse again.

4PX is very good as well. They use Airpak as their local partner. 4PX sends you SMS notifications. So whenever the item arrives at their warehouse, they'll send you an SMS. So you'll know that you need to pay for the forwarding fee. And when the item is out for delivery, they'll send you another SMS.

In short, go for DEX or 4PX. Avoid all others (TGDS included), as they may use ABX which sucks to the max.


For guide: The first two digits of tracking number for the following couriers that I know of

GDEX: 86
Airpak: 81
Skynet: 60
ABX: 62

This post has been edited by Mr Gray: Oct 13 2017, 10:47 PM

This is not true. We are automatically registered to Alipay when we want to make payment at Alibaba/Taobao/Tmall. Just install the Alipay app in you android/iPhone. And then there'll be QR code that you can send to the seller for him/her to refund. Our Alipay account can only be used to receive money. You cannot top-up the money inside Alipay as that function requires a Chinese bank account.

I've made one refund request to LEX, because they lost one of my packages. And they refunded the full amoutn successfully to my account. Just to share that, you will not get back 3% credit card charge or the 1.5% banking transfer charge for refunds. All of these are considered gone.

Hmmmm... I've tried once to receive money from a seller directly through alipay. The seller got my hand phone number or account name to send the money. But it got expired and transaction cancelled because I wasn’t allowed to “accept” from my end because I did not add any bank account or wasn’t verified. In the end I bought another item and the seller gave me "discount" before I checked out food for payment.

On a separate occasion, I tried requesting refund 申请退款 before because the seller promised to give “cash back” for reviewing after purchase. This was refunded through my bank account because I paid with maybank2u.

So the only refund channel that I know of is through request refund method.

I placed the order on Oct 6th but until now I haven’t receive my items. It says 已签收 in the Taobao apps. I don’t know what to do. This is my first time buying directly from Taobao.


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Skynet online tracking is still unavailable.
You might want to pay a visit to Skynet office in Georgetown to find out what happened to your parcel.
Your Skynet tracking number is 600016586517
Also please edit your address in Taobao to include "Pulau Pinang, Malaysia" at the end of your address. Because the Malaysia courier mostly won't be able to read Chinese word.

How do I change the address? Thanks in advance! 😀

That's odd. Because my alipay account is unverified as well.

are there any recommended shipping company/agent available to ship mirror from china?

guys need your advice on this:

"The official forward service at taobao is more expensive then 代运，logistic agent. There is no additional fees, coz transection directly with taobao seller. Shipment is to logistic agent warehouse address. Sea freight is cubic square, not by weight like official taobao forward service by lazada. I check with my previous sea freight history d, rate will be much higher if all my previous items shipped with taobao official forward service by sea freight (lazada) compare with 3rd party logistic agent sea freight by cubic square.
The one additional charge is 代购, purchasing agent. Usually ppl who lazy to deal with taobao seller or not understand chinese will use purchasing agent. agent help u to pay to taobao seller n u pay to the agent with additional service charge."

So taobao sea freight is more expensive than 代运，logistic agent ?

hi guys facing another problem again, i paid all 8 items and once payment was made it brought me to the next page where it tells 7 out 8 out items failed but the amount has been deducted.

i guess within formal channel there have been deals between mal customs and china emarketplace, they would collect on behalf first than hands to malaysia customs, that's y our gov so happily to open the gate let alibaba step into sepang later with spacious warehouse here.

guess this 11.11 is happy fishing time, all kena 6% regardless value of stock.

i am placing my wishlist in my cart...waiting for 11/11 sales...

Hi I got a Question. I use Taobao Shipping consolidate and paid for DEX/ABX shipment.

I live in Nilai area , So how is the shipment processs in ABX ? does it go like this ?

1. Parcel arrived in MY
2. Passed by KASTAM
3. Ship to ABX service.

Does ABX send to Subang Warehouse first then go to the Nilai Branch ? or directly from Kastam to ABX Nilai Branch ?

I usually buy stuff in Japan using SAL and its always like this.

1. Parcel arrived in MY
2. Passed by KASTAM
3. Ship to POS malaysia Warehouse in Shah Alam
4. Ship to POS Malaysia Nilai Branch

Last time bought direct tbao shipping, my item lost.. Now i using 3rd party agent, also via tbao shop, ship to their address, then they ship to me. 1st kg around 18yuan

Level 4 buyer in tbao haha

This post has been edited by kento: Oct 21 2017, 12:39 AM

Sensitive item how much?

Sensitive item i seldom buy, if not mistaken around 35yuan for 1st kg, and shipment usually arrive late 2-3 days

Can you give the link for 3rd party agent you're using?