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 Taobao Global Direct Shipping - experiences?, The good and the bad

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Kubaru
post Oct 20 2017, 10:56 PM

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Joined: Jul 2010


Hi I got a Question. I use Taobao Shipping consolidate and paid for DEX/ABX shipment.

I live in Nilai area , So how is the shipment processs in ABX ? does it go like this ?

1. Parcel arrived in MY
2. Passed by KASTAM
3. Ship to ABX service.

Does ABX send to Subang Warehouse first then go to the Nilai Branch ? or directly from Kastam to ABX Nilai Branch ?

I usually buy stuff in Japan using SAL and its always like this.

1. Parcel arrived in MY
2. Passed by KASTAM
3. Ship to POS malaysia Warehouse in Shah Alam
4. Ship to POS Malaysia Nilai Branch
Kubaru
post Oct 25 2017, 10:09 PM

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I Got my item from DEX-i / ABX . I was kind a bit dispointed with their service a bit , here's how it goes.

ABX Negeri Sembilan has 2 placed, 1 in Nilai and 1 in Seremban.

My House is Literally located near the KASTAM AIRPORT , KLIA 1 & 2

Shipment from Taobao Warehouse was sent to MY on Friday and expected to arrived at MY on Saturday at 4pm. There was no update on the DEX-i / abx tracking until Monday saying its been "uplifted Partialy " whatever that means . No word on Monday and Tuesday until Wednesday Morning recently i checked in the ABX tracking was updated and "Shipped to Destination , SUBANG" to my area in Nilai (Enstek Area) .

Here it got weird , On 10am they update saying my item is in Nilai ABX and was about to ship to my home , so I waited until 4.30pm , realizing there was no delivery van camed so I called the ABX nilai area saying My item is in ABX Nilai but its meant to Ship from ABX Seremban .......I paused like WTF ?? My address is assigned in NILAI area. So I told the call person im coming to ABX nilai in 20 minutes time .

I came and Picked up the Item , I also asked why my House in Enstek is not meant for delivery jurisdiction under ABX nilai. Said something like My House is nearer to Seremban (kinda true but Nilai is way nearer)

So they said If I Buy anything from TaoBao or Other China Site using ABX Id have to put the Address to ABX Nilai address , when package arrived there they will call my number, apparently lot of people in Nilai does that in ABX (based on what he said).

Nothing wrong on my side just a little dissapointed to know the delivery area.

Apparently it takes 2 days of Kastam checking in Malaysia before sending it to Subang Warehouse

This post has been edited by Kubaru: Oct 25 2017, 10:10 PM

 

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