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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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TSjin_akira
post Aug 15 2015, 03:18 PM

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So clearly more people are actually facing this issue. I would do it myself, but currently i'm away now so can you guys contact TM and Apple regarding this issue? If they provide any solutions, please refer to the first post of this thread where i tried 5 different methods bearing the same results and if any of their solutions is the same with what i've tried, tell them it does not work and emphasize that other Unifi users are affected as well. And refer to G-17's post in page 2 where he tried several IP regions and the iTunesdown website that shows which region is affected while talking to the operator to let them know that this is not an average issue.
TSjin_akira
post Aug 15 2015, 03:23 PM

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I'm reluctant with settling with VPN because it's just a temporary fix. An end user should not be fiddling with VPN as the internet and the App Store is supposed to work from the get go with no changes. Try imagine my mom using her phone and suddenly faced with this issue; i highly doubt she would have the knowledge to configure a VPN. I want a permanent fix not just for myself but for other users (users that have limited IT knowledge)
Locus
post Aug 15 2015, 04:11 PM

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Can someone from LowYat.net raise up this problem and also help us to contact TM and inform them about the problem.
rhoyo
post Aug 15 2015, 05:32 PM

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fucuk still cannot update apps fucuk
lansi_raju
post Aug 15 2015, 05:52 PM

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Just purchased a vpn service.

Too much apps need to update.

Thanks unifail
NoKusshon
post Aug 15 2015, 06:05 PM

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QUOTE(lansi_raju @ Aug 15 2015, 05:52 PM)
Just purchased a vpn service.

Too much apps need to update.

Thanks unifail
*
celcom also fail too LoL cry.gif
what3ver1218
post Aug 15 2015, 06:05 PM

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Attached Image
Just noticed that its not for my iPhone 5 where its not updating any apps when using unifi but also for iTunes updater as well.. stuck on this page for the past 5 mins...for my iphone the facebook app update was initiated from noon till now yet its still not done.. shakehead.gif doh.gif
maxtor1
post Aug 15 2015, 07:35 PM

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It's nothing wrong with your phone. Apple servers down since 14th until now. Up and down so many times.
lansi_raju
post Aug 15 2015, 07:51 PM

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QUOTE(maxtor1 @ Aug 15 2015, 07:35 PM)
It's nothing wrong with your phone. Apple servers down since 14th until now. Up and down so many times.
*
If apple servers are down, then how would I able to manage update all of my apps via vpn?
akaneikegami
post Aug 15 2015, 08:21 PM

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QUOTE(maxtor1 @ Aug 15 2015, 07:35 PM)
It's nothing wrong with your phone. Apple servers down since 14th until now. Up and down so many times.
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I believe this is not apple's issue as downloading through my data has no such issue at all.
G-17
post Aug 15 2015, 08:43 PM

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Right now I'm almost certain it's a Unifi issue. Need to make as many reports as possible. Bombard them with as many reports as possible. If you know a friend with a Unifo connection, make a report from their Unifi phone as well. When you call, please be as specific as possible. Make the operator understand that it only affects downloads and updates from the App Store, iTunes and iBooks. Tell them what IP you're connected to. Tell them Apple has already confirmed that its not a problem on their side. Lastly, tell them to hurry the f*ck up!!

This post has been edited by G-17: Aug 15 2015, 08:44 PM
Locus
post Aug 15 2015, 09:13 PM

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Got some info from tm regarding the issue... Hope it will be fixed ASAP...Attached Image
giggs_509
post Aug 15 2015, 09:24 PM

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QUOTE(Locus @ Aug 15 2015, 09:13 PM)
Got some info from tm regarding the issue... Hope it will be fixed ASAP...Attached Image
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Keep complaining to TM guys. We need a fix fast!
rhoyo
post Aug 15 2015, 10:40 PM

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YEAHH BAGUS SUDAH biggrin.gif
Fjive
post Aug 15 2015, 11:29 PM

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Actually, come to think of it..its not only app store download slow. Apple trailers have been slow for quite some time, used to be very fast just like youtube. Wonder if its the same issue...
Error404
post Aug 16 2015, 01:20 AM

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Location: Kepong

all iOS device unable to update apps via App Store.
Error404
post Aug 16 2015, 01:24 AM

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Actually, Apple TV iCloud photo service also unable to access.

TSjin_akira
post Aug 16 2015, 04:10 AM

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Yeah guys as G-17 said; please be as specific as possible. Include as much information as you can. The flow would roughly be like this:

Explanation of the problem:
I am using an iDevice (iPhone, iPad, iPod) and i am unable to download or update apps in the App Store. I can browse the web, use Whatsapp, etc with no problems but when it comes to downloading or updating apps in the App Store, it will either download at an extremely low speed (example a 10mb app barely moved after 3 hours) or it will be stuck at 'Waiting'.

Explanation of troubleshooting used:
1. I have signed out and back in my Apple ID
2. I have reset my device's network settings
3. I have restored/formatted my device
4. I have changed my DNS to 8.8.8.8
5. I have turned my WIFI off for 1/2/5/10 minutes and turned it back on
6. I have reset my router to default
7. I have used Unifi in different locations with the same outcome

Explanation on why Unifi may be the problem:
I tried downloading and updating my apps with DiGi 3G/LTE and Maxis 3G/4G/Fibre and it worked flawlessly. Only Unifi is not allowing me to download or update apps.
TSjin_akira
post Aug 16 2015, 04:13 AM

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We need to get our story same, straight and consistent. Once we all bombard them with the same issue, they should recognize this as a significant issue.

This post has been edited by jin_akira: Aug 16 2015, 04:23 AM
SUSweretiger
post Aug 16 2015, 10:31 AM

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I believe the downloading issus is solved? I managed to download now using unifail

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