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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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bem69
post Aug 15 2015, 07:23 AM

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Can confirm, started happening since Aug14 morning for me on Unifi30. I'm so glad I found others here having the same problem.

Also, this might be related with the new Unifi 30 and 50 packages. Friend is on VIP20 and downloading fine.

This post has been edited by bem69: Aug 15 2015, 07:29 AM
G-17
post Aug 15 2015, 08:00 AM

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QUOTE(bem69 @ Aug 15 2015, 07:23 AM)
Also, this might be related with the new Unifi 30 and 50 packages. Friend is on VIP20 and downloading fine.
*
Don't think so. My mom's house is still on the old Unifi VIP10 package. Also affected by this since around the same time as yourself. I think some of your guys need to call 100 and make a report. Need to be very specific and ask the operator to have an exec or technician follow up with you. I don't think this is a simple matter of "reset port" that the operators always do as a last resort after you spend an hour listening to their life-story about checking BTU and router lights and disco lights and whatnot.

This post has been edited by G-17: Aug 15 2015, 08:03 AM
vivakarna
post Aug 15 2015, 09:40 AM

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stuck at stop icon for fb update. unifi 10mb here. gombak. no problem for itunes update 10.10.5 in mac
Locus
post Aug 15 2015, 09:58 AM

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Already call TM and lodge a report. But as usual, TM not aware about the problem.
attw
post Aug 15 2015, 11:19 AM

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VIP10 User from Selangor here with the same issues.
Lego Warfare
post Aug 15 2015, 11:34 AM

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You know what's so frustrating? MY update download shows it's at 800mb completed out of 900+mb, then suddenly it dropped showing it's only at 100mb. It keeps randoming showing different numbers, other times it dropped to 18mb, etc.
Wayne_DareDevil
post Aug 15 2015, 11:37 AM

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Device: iPhone 5
iOS: 8.4
Unifi : VIP 10
Area: Selangor
apps: Facebook update 89.9mb sucess.

liewss80
post Aug 15 2015, 12:23 PM

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Same here. Unable to download/update app on iPhone 6+ with home Unifi

When disconnect wifi, use maxis 4G, it's ok.

Yesterday I test in my office (also Unifi-wifi), no issue.

Both office and home in Selangor.

Wondering what's wrong. Tried a few different DNS also no cure.

This post has been edited by liewss80: Aug 15 2015, 12:24 PM
giggs_509
post Aug 15 2015, 12:37 PM

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QUOTE(bem69 @ Aug 15 2015, 07:23 AM)
Can confirm, started happening since Aug14 morning for me on Unifi30. I'm so glad I found others here having the same problem.

Also, this might be related with the new Unifi 30 and 50 packages. Friend is on VIP20 and downloading fine.
*
Yes about same time problem occurs. Already complaint thru TM twitter.
cjs7875
post Aug 15 2015, 12:38 PM

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Yeah facing the same problem with unifi VIP 20, already open a support ticket to Apple to check.
lansi_raju
post Aug 15 2015, 12:39 PM

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Device: iphone 6
Ios: 8.4
Isp: unifi20
Update apps: peatix (20mb)

Result:
Using unifi: no progress when update apps, running 0.001% per minute
Using digi lte: 5 sec done

Now i have 11 apps need to update.

Good luck to me sad.gif
alvinji87
post Aug 15 2015, 12:53 PM

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thanks god just wan to post this problem..

was upgrade to iphone 6+ ytd..and do a backup from PC to new iphone.....but cant download or upgrade apps !!

goes smooth when using telco, tried DiGi LTE and Celcom 4G...

but when goes unifi wifi..canot download or upgrade..stuck at waiting...

but the wifi internet is ok for browsing and everything..just cant download or upgrade apps...

ip6+, ios 8.4.1....experiencing slow download for ios 8.4.1. also...well i guess i shall wait for any update from this issue or solution here perhaps ? mad.gif
alvinji87
post Aug 15 2015, 12:56 PM

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QUOTE(alvinji87 @ Aug 15 2015, 12:53 PM)
thanks god just wan to post this problem..

was upgrade to iphone 6+ ytd..and do a backup from PC to new iphone.....but cant download or upgrade apps !!

goes smooth when using telco, tried DiGi LTE and Celcom 4G...

but when goes unifi wifi..canot download or upgrade..stuck at waiting...

but the wifi internet is ok for browsing and everything..just cant download or upgrade apps...

ip6+, ios 8.4.1....experiencing slow download for ios 8.4.1. also...well i guess i shall wait for any update from this issue or solution here perhaps ?  mad.gif
*
my unifi is old unifi 5mb one..not sure is vip5 or what..home user...Setapak area
lansi_raju
post Aug 15 2015, 12:56 PM

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QUOTE(alvinji87 @ Aug 15 2015, 12:53 PM)
thanks god just wan to post this problem..

was upgrade to iphone 6+ ytd..and do a backup from PC to new iphone.....but cant download or upgrade apps !!

goes smooth when using telco, tried DiGi LTE and Celcom 4G...

but when goes unifi wifi..canot download or upgrade..stuck at waiting...

but the wifi internet is ok for browsing and everything..just cant download or upgrade apps...

ip6+, ios 8.4.1....experiencing slow download for ios 8.4.1. also...well i guess i shall wait for any update from this issue or solution here perhaps ?  mad.gif
*
There is nothing much you can do.
If urgent, use mobile data,
Else go to cafe/starbucks/etc to use wifi
Lol

keenie
post Aug 15 2015, 01:32 PM

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Same issue here from Kuantan area with UnifiVIP5. Downloading apps are freaking slow on my iPhone and even thru iTunes on my Macbook. But my normal internet usage has not affected tho, browsing the net or video streaming no issue at all.

Thanks.
akaneikegami
post Aug 15 2015, 02:34 PM

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same here.

tested on iphone, ipad and macbook air app stores. download shows 'waiting' for more than 10 minutes and not even moving.

went on apple website for their online chat support. they couldn't solve.

called tm 100, they were not aware of the issue and just suggested changing the wireless channels (tried that, didn't work).


giggs_509
post Aug 15 2015, 02:37 PM

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QUOTE(alvinji87 @ Aug 15 2015, 12:53 PM)
thanks god just wan to post this problem..

was upgrade to iphone 6+ ytd..and do a backup from PC to new iphone.....but cant download or upgrade apps !!

goes smooth when using telco, tried DiGi LTE and Celcom 4G...

but when goes unifi wifi..canot download or upgrade..stuck at waiting...

but the wifi internet is ok for browsing and everything..just cant download or upgrade apps...

ip6+, ios 8.4.1....experiencing slow download for ios 8.4.1. also...well i guess i shall wait for any update from this issue or solution here perhaps ?  mad.gif
*
Try use vpn.

iZim
post Aug 15 2015, 03:13 PM

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Guys I have slow downloads across my pc laptop and iPad on the app store downloads.

Solved the issue on my pc by using a vpn. Currently connected to Japan and I have my 1.2mbps download back(using unifi 10mbps)
waikit2490
post Aug 15 2015, 03:16 PM

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same prob here wtf and theres nth i can do
ZzZzz...
post Aug 15 2015, 03:17 PM

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anymore solution rather than VPN???

TM throttle down apple server speed??? wtf??!!

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