I also facing same problem LTE working fine but Unifi very slow.
I try all solution from google, change wireless to G, reset wireless network etc but still the same.

I notice after I upgrade to UNIFI 30mbps only got this problem, seems like something wrong combine itune with Unifi as others I can get full speed.

same here... but would like to know if this problem only happen on certain iphone model or all are affected... Mine is iphone 6 64gb...

Yesterday night both my iPhone 6 and my mum's iPhone 5 were affected. It's a connection issue, I'm sure. What kind of connection issue, nobody knows.


I dunno, I wasn't affected until yesterday (when I checked just after reading your opening post). Before that maybe there were some days that were slower than others, but never this bad. I would have noticed because I disable automatic downloads/updates (after Apple forced that shitty U2 album on me) and check manually every few days. My update list shows the last day I updated before yesterday was 12th Aug, and I in J.B that day on Unifi and remember it being normal speeds. Obviously I don't take note of every single day (I spend half the week in Singapore with a 1GBps connection there), but I don't remember experiencing such terrible App Store or iTunes download speeds on Unifi in the last 2 years.

I'm now back in Singapore (J.B is my mum's house) so cannot follow up any further until next week, but here's what I found so far;

From what I've narrowed down, it affects certain IP ranges, and within those affected, some are worse than others. Earlier today I tried disconnecting and reconnecting (via router settings) the connection to switch the IP range. I noticed that with some IPs like 175.x.x.x (Johor Bahru) and 60.x.x.x (Kota Tinggi) the download speeds were a bit faster. Still not the usual speed, but maybe 1/4 speed or so - can download around 20MB app in around 2 minutes. With some of the K.L, Negeri and Selangor IPs, the speed was horrible - either stuck waiting or the circle filled very, very slowly, not even 1MB in 1 minute. I suspect, based on the map I linked in my previous post, that maybe Penang or Sabah IPs will be even faster, since the yellow highlights on the map only appear over Selangor, Negeri, Malacca and Johor areas. Kinda hard to get those IP ranges for me though - disconnect/connect more than 30 times also couldn't get Penang or Sabah IP. I ran out of time and had to come back to Singapore, so couldn't try any more. Maybe one of you can try it out and post your findings.

* The connection in my mum's house is Unifi10. Not sure if the same IP ranges are available for Unifi30 and above. If you got static IP then you're probably screwed.






This post has been edited by G-17: Aug 14 2015, 10:58 PM

Yeah exactly what we're facing. I don't know about Unifi 30 (didn't even know it existed, i thought Unifi 20 was the max) but can roughly estimate that this problem has been going on for about 2-3 weeks up til today. Hopefully more users can step forward and voice this problem. It'll help cement this as a widespread issue that affects a large number of users.

Given the nature of this situation, it's safe to say that all models connected to Unifi or Celcom are affected. So to answer your question; no, this problem does not affect certain and specific iPhone models. Even my sister's iPad is facing the same issue. Are you by any chance using Unifi or Celcom as your Internet Service Provider? So far we've narrowed the culprit to Unifi, Celcom and maybe Apple's Server.

Affected on App Store, even iTunes. Smooth & super fast speed on Google Play Store.

Okay guys, i'm at my friend's house now using Maxis Fibre. I can update and download apps with no issues at all. So we can narrow it down to Unifi, Celcom and Apple's Server.

Thanks for checking. I suspected Maxis would be fine. A couple Unifi home users I visited earlier today were affected by this same problem. Celcom I'm still not 100% certain since we have to take coverage and signal-strength issues into account as well. See my last post (#24) for my observations so far. Maybe you can experiment a bit if you have time.

This post has been edited by G-17: Aug 14 2015, 11:06 PM

Crap, it's getting worse; https://downdetector.com/status/itunes/map/
In the morning, it was only light patches of yellow. Now it's a big round blob over the Selangor state. >_<

Can you walk me through on how to change my IP region? Wouldn't mind trying.

Everyone is still calm about it. I just don't get it

Might be an Apple server issue?
I can't update my MBPr to OS 10.10.5 either...

First, you must confirm if your Unifi package provides static or dynamic IP. Dynamic IP basically means your IP address changes each time you connect, while a static IP is an IP address reserved exclusively for you. I think most of the residential Unifi connections are dynamic, while static is reserved for business packages, but you have to confirm yourself. I'm not sure how the new 30 and 50 mbps packages work with regards to this.

If you want to try, well, it differs depending on your router type. It's easier on a PC or laptop compared to a phone, since there will be a lot of switching tabs back and forth. Go to your router control/admin page (the router IP you key into your browser). There you should have a section for Status or Network or something similar named, where you have your WAN settings listed - IP address, DNS, Subnet Mask, etc etc. There you should have a button to disconnect and reconnect your connection. Each time you dis/reconnect, your IP will change (if it doesn't change, then you have a static IP address). Open another browser tab for this page - https://www.iplocation.net/find-ip-address - to see the host location. So each time you disconnect and reconnect and the IP address changes, refresh that tab to see where the host location is. Take notes if possible, and try downloading from the App Store after changing IP each time. From my limited testing earlier, All the Selangor IPs are gone. Cannot even start download. One IP range, starting with 60. for somewhere in Johor was the best I found before I had to leave. Note that switching to a state further from your location might induce slightly higher latency, but you won't notice it unless maybe with fast FPS games or something. Download speeds for other websites should be similar, though I suppose you'll need to test yourself. Need patience, and a bit of luck. My advice, if the IP host listed as anywhere in Selangor state (KL, Cheras, Shah Alam, etc) don't bother to go to the App Store. Save some time. Once you see an IP that says Johor or Negeri or Penang, then you do a speed-test to check the speed, then go to phone and try downloading/updating.

Yes, it's possible that Apple's servers are also getting overloaded. I'm suspecting it's a combination of some issue on Apple's side plus some issues with TM. Maxis broadband users seem to be unaffected. Maybe the relay between Apple's servers/mirrors and TM's servers is wonky somewhere?

I'm using Unify 30mb, speed is fast for everything else except for the Apple update lol

Was the same for my place as well. Full speeds on everything except App Store downloads and updates. Thing is, if it was an issue with Apple alone, then all ISPs in Malaysia would be affected. This problem only seems to affect Unifi users (and maybe Celcom, still cannot confirm), so that's why I suspect the issue is at a very specific point in the chain - Imagine a big longkang splitting into a few smaller longkangs. Apple is the big longkang, while the Malaysian ISPs (UniFi, Streamyx, Maxis, Digi, etc) are the smaller longkangs. The part where the water from Apple's big longkang goes into Unifi's smaller longkang seems to be sumbat right now. Cannot say whose fault it is yet. None of the Apple related sites or Apple's own status page have posted outage reports yets. Only clue I can find is here; https://downdetector.com/status/itunes (click the map) but those are individual users making the reports, so we can't get a rough estimate of how big the problem is.

lol nice description... but yea it's really annoying!

Okay will try tomorrow if my appointment is cancelled

As for the other users; can you please ask your family and friends to check and see if they are facing the same issue? I would feel more secure knowing that this issue is bigger than we initially thought.

Experiencing the same here. No probs updating apps using maxis 3g but unifi 30 not moving/super slow.

I'm having the same issue in updating and downloading apps on both my iPhone and my iPad for a week now. They took more than a day to be completed. I live in cheras and I'm with unifi. I came back to my hometown in perak and managed to update everything in more or less 30 minutes on a streamyx.

Sound touch : update 306mb size ok
Facebook : update 89mb fail
Dropbox : update 58mb fail

Unifail 1mb

This post has been edited by weretiger: Aug 15 2015, 06:55 AM