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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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TSjin_akira
post Sep 15 2015, 11:53 PM

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QUOTE(MrWin @ Sep 14 2015, 12:08 AM)
Any1 still experiencing slow download? Is still took me very long to download/update even though the speed is fine.
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Hmm i think i'm experiencing something similar; I'm tyring to update a 93mb app but it's moving very slowly. Can you guys check?
G-17
post Sep 15 2015, 11:59 PM

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QUOTE(jin_akira @ Sep 15 2015, 11:53 PM)
Hmm i think i'm experiencing something similar; I'm tyring to update a 93mb app but it's moving very slowly. Can you guys check?
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Yup, same. Unifi only. Updating a 35MB app took more than 5 minutes. Celcom 4G speeds are normal. Someone contact Unifi Support via their twitter. They need to resolve this before iOS 9 hits tomorrow or users will be waiting till 2046 for their apps to get redownloaded after the OS update.
giggs_509
post Sep 16 2015, 12:28 AM

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Time to spam tm twitter again
TSjin_akira
post Sep 16 2015, 03:16 AM

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QUOTE(G-17 @ Sep 15 2015, 11:59 PM)
Yup, same. Unifi only. Updating a 35MB app took more than 5 minutes. Celcom 4G speeds are normal. Someone contact Unifi Support via their twitter. They need to resolve this before iOS 9 hits tomorrow or users will be waiting till 2046 for their apps to get redownloaded after the OS update.
*
Dang now that you mentioned it.. If iOS 9 downloads slow it'll be a pain in the ass man. I was even planning to restore my phone and start from scratch. Please spam their Twitter guys. I would do it myself but i don't have a Twitter account. I think it's called TMConnect or something like that
G-17
post Sep 16 2015, 01:51 PM

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I don't use Twitter or Facebook either. Can someone here please check their Unifi download speeds on the App Store (or iTunes, iBooks) and proceed to report to TM Twitter channel. It's a very crucial time right now with iOS 9 just around the corner and apps all getting updates to work on the new version. I myself currently have almost 1GB of apps awaiting update and can't do so due to the extremely slow speeds.

This post has been edited by G-17: Sep 16 2015, 01:51 PM
seancorr
post Sep 16 2015, 03:41 PM

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I'm experiencing slow App Store app updates too and its not just Unifi as I've tried updating my apps via Maxis 4G and its also slow...just not as slow as Unifi.

Is this problem just limited to us living in Malaysia or is it widespread in other countries too?
G-17
post Sep 16 2015, 04:13 PM

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Celcom 4G is normal for me. Unifi on the other hand, the circle moves like 1mm per minute. I'm pretty certain it's a Unifi problem, similar to the one reported when this thread was first started. What makes it worse is that it's a public holiday today, so all the TM technicians are probably off.

This post has been edited by G-17: Sep 16 2015, 04:14 PM
G-17
post Sep 16 2015, 05:41 PM

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Update:
It seems my download speeds are back to normal, or at least quite close to normal.
TSjin_akira
post Sep 16 2015, 05:55 PM

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QUOTE(G-17 @ Sep 16 2015, 05:41 PM)
Update:
It seems my download speeds are back to normal, or at least quite close to normal.
*
Oh that was quick. I'm not home yet so i can't test yet. How many reported on Twitter?
TSjin_akira
post Sep 16 2015, 06:45 PM

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hmm i'm testing right now and the situation feels the same as before; it's still slow for me. i'm trying to update Chrome; i started at 6.29pm and now at 6.45pm it's just completed only 3/5 of the download. and the update is only 68.2mb..
giggs_509
post Sep 16 2015, 07:55 PM

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QUOTE(jin_akira @ Sep 16 2015, 06:45 PM)
hmm i'm testing right now and the situation feels the same as before; it's still slow for me. i'm trying to update Chrome; i started at 6.29pm and now at 6.45pm it's just completed only 3/5 of the download. and the update is only 68.2mb..
*
Try using tm auto assign dns.
alcapone82
post Sep 16 2015, 10:02 PM

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is it bcos of this matter:

https://www.tm.com.my/OnlineHelp/Announceme...D_SERVICES.aspx
TSjin_akira
post Sep 16 2015, 10:48 PM

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QUOTE(giggs_509 @ Sep 16 2015, 07:55 PM)
Try using tm auto assign dns.
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QUOTE(alcapone82 @ Sep 16 2015, 10:02 PM)
okay so here's the text:

QUOTE
Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform that as part of its continuous effort to enhance its customer experience, we have upgraded our Domain Name System (DNS) infrastructure for  our broadband services. This activity was applied automatically and does not require any configuration on the customer's side.

However, if you have modified the DNS setting of your modem, Residential Gateway (RG) or any other related device, please set the setting to "auto-assign" to be serviced by the upgraded DNS.

Please be informed that following this exercise, TM will decommission its previous DNS with IP address 202.188.1.5 in stages starting from September 2015 until November 2015. Customers who have manually set their DNS to this DNS may face difficulty in accessing the Internet. Therefore, we would like to advise our customers to set your DNS setting to "auto-assign" to ensure uninterrupted experience.

For further enquiries or assistance, please get in touch with us via e-mail to help@tm.com.my or tweet us @TMConnects.

Thank you.


i'm a bit clueless in this part, so i'll just explain the changes i made to my network via my devices. what i did was i changed my DNS to 8.8.8.8 and 8.8.4.4 by going to Network & Sharing Center -> [WIFI name] under Connections -> Properties under Activities -> Internet Protocol Version 4 Properties -> Use the following DNS server address -> set to 8.8.8.8 and 8.8.4.4.

that's all i did and i only did it on my desktop, laptop (both running Windows 7) and a Android tablet. i didn't make any changes on the other laptops in my house and my phone as well as my router. so here are my questions;

1. did the changes i made on those devices affect all other devices (my dad's, mom's laptop etc)? (i don't think so cause the other laptops can't access certain sites that can only be accessed if i change the DNS to 8.8.8.8 and 8.8.4.4

2. if so, would choosing 'obtain DNS server address automatically' fix the problem?

3. if not, how do i set my DNS to 'auto-assign'?

This post has been edited by jin_akira: Sep 16 2015, 10:54 PM
G-17
post Sep 16 2015, 11:17 PM

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QUOTE(jin_akira @ Sep 16 2015, 10:48 PM)
2. if so, would choosing 'obtain DNS server address automatically' fix the problem?

3. if not, how do i set my DNS to 'auto-assign'?
*
Basically, doing no.2 = no.3 - meaning that setting your router to obtain DNS automatically from your ISP means to let the TM auto-assign your DNS. Only router settings will affect all devices on the network, which you can always override via settings on your devices if you wish to, which you have done on your desktop and laptop as you said. Just double check your router settings to make sure it is indeed set to retrieve the DNS automatically from ISP.

Fwiw, I'm still using a combination on OpenDNS and Google DNS can now download at default speeds, so I'm not sure if this really is the issue here.

This post has been edited by G-17: Sep 16 2015, 11:23 PM
TSjin_akira
post Sep 16 2015, 11:39 PM

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QUOTE(G-17 @ Sep 16 2015, 11:17 PM)
Basically, doing no.2 = no.3 - meaning that setting your router to obtain DNS automatically from your ISP means to let the TM  auto-assign your DNS.  Only router settings will affect all devices on the network, which you can always override via settings on your devices if you wish to, which you have done on your desktop and laptop as you said. Just double check your router settings to make sure it is indeed set to retrieve the DNS automatically from ISP.

Fwiw, I'm still using a combination on OpenDNS and Google DNS  can now download at default speeds, so I'm not sure if this really is the issue here.
*
okay so if i proceed with no. 2/3, would i have to do it only on one device for the changes to take effect or must i do it on each device that has the DNS changed earlier? that's the thing; i did not make any router changes in regards to the DNS. the last time i did anything to my router was resetting it, and setting it back up only involves keying the WIFI name and Unifi details. so i doubt that the DNS changes i made on my desktop, laptop and tablet had anything to do with this.

so how do i double check my router settings to make sure that it's set to retrieve the DNS automatically from the ISP? i'm using the Asus RT-N14UHP router btw and i can't seem to find the setting related to the DNS server.
G-17
post Sep 16 2015, 11:49 PM

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QUOTE(jin_akira @ Sep 16 2015, 11:39 PM)
so how do i double check my router settings to make sure that it's set to retrieve the DNS automatically from the ISP? i'm using the Asus RT-N14UHP router btw and i can't seem to find the setting related to the DNS server.
*
If you did not make any changes it should connect to the ISP's issued DNS automatically. I can't say since I don't have your router, but maybe you can try reading this; http://setuprouter.com/router/asus/rt-n10/dns.htm I know it's not the same model as yours but the GUI should be similar.

What you're doing is the reverse though. In that link, they're switching from automatic DNS to manual, but in your case you want it to be automatic. SO just follow the guide until you go to the WAN DNS Setting part and make sure the "Connect to DNS server automatically" option is set to Yes.

**if you're unsure, just take a screenshot and post it here.

Also, sometimes certain devices won't use the new DNS servers unless you reboot them. This doesn't affect smartphones, but just in case, each time you make any changes to your network, just disable your iPhone's wifi for a few seconds before turning it back on again (or just turn on airplane mode for a bit and then turn it off).

This post has been edited by G-17: Sep 16 2015, 11:58 PM
TSjin_akira
post Sep 17 2015, 12:25 AM

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QUOTE(G-17 @ Sep 16 2015, 11:49 PM)
If you did not make any changes it should connect to the ISP's issued DNS automatically. I can't say since I don't have your router, but maybe you can try reading this; http://setuprouter.com/router/asus/rt-n10/dns.htm I know it's not the same model as yours but the GUI should be similar.

What you're doing is the reverse though. In that link, they're switching from automatic DNS to manual, but in your case you want it to be automatic. SO just follow the guide until you go to the WAN DNS Setting part and make sure the "Connect to DNS server automatically" option is set to Yes.

**if you're unsure, just take a screenshot and post it here.

Also, sometimes certain devices won't use the new DNS servers unless you reboot them. This doesn't affect smartphones, but just in case, each time you make any changes to your network, just disable your iPhone's wifi for a few seconds before turning it back on again (or just turn on airplane mode for a bit and then turn it off).
*
Okay will get on to it first thing tomorrow. Thanks for your help man
TSjin_akira
post Sep 17 2015, 01:56 AM

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G-17 okay so out of curiosity i tried downloading iOS 9 just now and it downloaded at normal speed; around 17 minutes or so for a 1.84gb file. shouldn't that point towards the TM issue we all faced before or is it still related with my DNS?

This post has been edited by jin_akira: Sep 17 2015, 01:58 AM
TSjin_akira
post Sep 17 2015, 06:30 PM

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QUOTE(G-17 @ Sep 16 2015, 11:49 PM)
If you did not make any changes it should connect to the ISP's issued DNS automatically. I can't say since I don't have your router, but maybe you can try reading this; http://setuprouter.com/router/asus/rt-n10/dns.htm I know it's not the same model as yours but the GUI should be similar.

What you're doing is the reverse though. In that link, they're switching from automatic DNS to manual, but in your case you want it to be automatic. SO just follow the guide until you go to the WAN DNS Setting part and make sure the "Connect to DNS server automatically" option is set to Yes.

**if you're unsure, just take a screenshot and post it here.

Also, sometimes certain devices won't use the new DNS servers unless you reboot them. This doesn't affect smartphones, but just in case, each time you make any changes to your network, just disable your iPhone's wifi for a few seconds before turning it back on again (or just turn on airplane mode for a bit and then turn it off).
*
okay i have followed the guide and have found the DNS setting and it seems that my setting is already set to 'Connect to DNS server automatically - Yes'. so should i change to the Google Public DNS or should i just wait it out?
G-17
post Sep 17 2015, 08:11 PM

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^ Like I said earlier, I don't think it's a DNS issue.

It's the same issue we experienced at the beginning of this thread. You guys with Twitter accounts need to spam TM support channel. It seems the problems are intermittent. It was back to normal for me last night but a few minutes ago I tried to update Pocket and Scanbot (total 70+ MB) and it took almost 10 minutes.

As for which DNS server you have to use, that's entirely up to you. Since you already set the DNS manually on your desktops, then you can just leave the router as it is. You can also set Your preferred DNS on iOS devices if you want. That way the corrupt government cannot prevent you from reading Sarawak Report =P

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