Hi all,

I have my #hotlink number with me about 2 years with quite a pretty number.
I am residing in oversea most of my time and return to Malaysia once or twice a year.
As much as I want to keep my number active, I need to recharge, keep an eye on it so it does not pass the line termination date.
Having said that, I need to set tons of reminder to myself, recharge the credit and keep the service stay active.

Unfortunate thing was I had purchased the SIM where Maxis/Hotlink started the #Hotlink plan.
I have contacted your customer service early this year and I have been advised I was NOT allowed to revert to any prior Hotlink Basic plan.
I understood the benefit of #Hotlink, having FREE Basic Internet (limited to 500MB, effective 23rd July 2015) during the Active periods.
But again, I do not live back home most of the time and IMO, your free internet is kinda useless and slow (speed limited to a maximum 64kbps).
I could not load any webpage when I landed at the airport, and I would preferred to subscribe to your 4G mobile internet plans.

I have been researching Maxis forum and Low Yat forum (refer to: https://forum.maxis.com.my/forum_topic.asp?...55&whichpage=7).
I can confirmed that there are thousand and thousand of people have been asking for Validity 90 or 365.
Early this year I have contacted Hotlink customer service, I've been told that Hotlink has upgraded to new menu and Validity 90/365 has been removed.

So, Maxis and Hotlink, can you please consider to bring back the Validity 90 or Validity 365 for ease of Hotlink users and myself with following facts:
1. I'm residing in oversea most of the time and hoping to keep the same old number whenever I return.
2. Keep myself stress free by reminding myself to reload every 30/60 days.
3. Free Internet during active period is pointless and useless to me (and most of the people), I would subscribe to Mobile Internet package every time.
4. RM33.00 for Validity 365 is provided upfront to your company and customer gets the benefit. It's a WIN-WIN situation.
5. Having my number active for 365 days will keep yourself from recycling/reuse the numbers less often, eg: less work for you guys.

Please do not offer me to opt in for Maxis plan and freeze my account until I return home.
I do not want to increase my burden to maintain a Maxis account in oversea.

Many thanks!
Sam



============ SOLUTION============






******** Updated 27th October 2016 ********
Sorry guys, have not been logged into LYN for sometime.
Here are some info you should know in order to get your validity 90/365:
- Validity 90/365 is NOT available for #Hotlink and FAST plans (FAST plan offered validity when they started but Hotlink decided to cease it a few months later)
- Once you opted out of FAST plan you will no longer enjoy their mobile internet benefits

I'm helping out #Hotlink admin here due to high demand of users seeking for Validity 90/365
Please PM #Hotlink admin with the following details:

1. Full name
2. NRIC/passport whichever is applicable
3. Mobile number for the request
4. Alternate mobile number
5. Reason for the request

Happy for anyone to bump or discuss issue in this thread. Cheers!


This post has been edited by sillyboy: Oct 26 2016, 10:38 PM

You have my support.. Very troublesome to top up every 30 days.

Hi sillyboy,

Firstly, we would like to apologize for such delay in responding to your inquiry.

Secondly, indeed what you have been advised is accurate as the Validity 90/365 doesn't apply to #Hotlink (latest prepaid plan) as stated in FAQ (http://goo.gl/m5htrX). We are sorry that it has caused such inconvenience experience occurred.

Nevertheless, we shall channel your feedback pertaining this matter to our relevant team.

Thank you

nice... hotlink replied.
there's celcom and DG with 365 days validity offer

If maxis refuses to budge with regarding to allowing 365 for #hotlink users, I guess the only way is to go to their competitor.

Quite waste of money to maintain balance / topup when I won't use it when in overseas for 6 months.

Celcom had an inexpensive 2 year plan, I think still does.

You might consider buying a handful of Rm5 topup slips and using a calendar date app to remind you when the number is about to expire. Maybe the IFF app can do it automatically with a recipe.

Well. I assume it's pay in advance.
Balance still can be used once I return home.
But it's a gamble... If you forgotten to reload on time, you lose all your bet (credit).

Great! If competitors offer such thing.
I definitely do not mind switching, provided I can carry my number to other operator.
Does cell phone operators offer such thing back home?

Buying tons of RM5 top buy card? Wasting my time seriously. I reload RM60 will last me 60+55 days before the line is terminated. So overall, I need to do this about 4 times a year.

I too was pissed off when switched to new Hotlink and couldn't get the old 365.

Have you confirmed the termination period (115 days) to be sure? Wouldn't 8 x Rm5 be the same? Enter all numbers into an automated app like "IFF"

The Celcom plan might have one condition such as minimum Rm30 top up within 1st 6 mo. Need to check.

This post has been edited by oneeleven: Aug 18 2015, 06:21 PM

Sorry, my mistake. 55 days was just something pulled out from my brain.
It's actually 50 days after checking with Hotlink's FAQ.
So all up is 60+50 = 110 days for RM60 top up.

Let's take it off topic for competitor products since this is #Hotlink threads.
DYOR.

#Hotlink, please respond our queries about Validity 90 or 365 as soon as you have an answer.
I'm sure this option is DEFINITELY HIGH IN DEMAND.

--PMed--

#Hotlink, I am currently working in Singapore. I will only be back few times per year to Malaysia. I would like to keep my old number as I still have contacts living in Malaysia.

The only viable solution is to topup monthly just to keep it active. Any other solution?

Hi,

Please be advised that it is not necessary for you to top up every month to keep your line active.
You can top up a few days before the line expired. E.g Expired Date is 31/08/15 and maybe you can top up on 28 or 29 Aug.

TQ

Thanks #Hotlink.
Finally, after dragging this issue for couple of months, originally started at:
https://forum.maxis.com.my/forum_topic.asp?...755&whichpage=7

#Hotlink managed to revert my #Hotlink plan to BAGUS WM plan for the ease to subscribe to Validity 90 or 365.
Thanks for your assistance.

This post has been edited by sillyboy: Aug 21 2015, 01:12 PM

Hi,

I bought a #Hotlink number for my old disabled uncle.

I thought we could use the Validity 365 plan for him because he rarely make calls, but we need to keep the number active so that we could contact each other if there's any emergency.

But sadly, I was disappointed to find out after buying the number that there's no way to revert to the old plans or subscribe to Validity 365. Really hope #Hotlink can help me.

Thanks.

-PMed-

Hi, can you please PM me as well? My GF was oversea and I am helping to reload to keep the number alive. Previously we both are from Maxis SurfMore package and due to she work oversea now therefore we switched to prepaid. We decided to change to prepaid plan and though of using the 365 plan.

End up was told this plan was not eligible for new Hotlink plan. Could you please help? What info should I provide..??

Many thanks.

Hi toonny,

Kindly be informed that customer newly transfer from postpaid to prepaid can only subscribe to rateplan #Hotlink, and validity 365 is not available for rateplan #Hotlink. We are sorry all for inconvenience caused.

Thank you


This post has been edited by #Hotlink: Aug 26 2015, 04:51 PM

Hi Hotlink, this is the question.
Why not you guys change the #100* menu to allow user to change plan other than #Hotlink?
This option was available in previous *100# menu.

I'm sure everyone understand #Hotlink is not able to subscribe for Validity plan 90/365, but there is no a way we can personally change to older plan nor subscribe to validity.
We need the option to revert to older plan for people who does not prefer #Hotlink plan, as simple as that.


Can you imagine how much toonny needs to do to keep his gf's number active?
Imagine all your family, friends, uncles, aunties, buddies, everyone saved your number in their phone book, pick up and call the number you always had and is connected to somebody else (erm... a newly arrived foreign Bangladesh worker??)
Imagine that your contact number is provided to others in event of emergency?
Imagine that your contact number is provided to your bank or financial hub for TAC request code and etc?

It's so important to keep a number active all times especially for people like us residing in oversea and be back home once in a while.
Please Hotlink, please stand on your customer's shoe and listen to your customer's opinion/demand.

Thank you.

This post has been edited by sillyboy: Aug 27 2015, 11:17 AM

Look like Hotlink is driving their customers away.
Sorry to say, with this inconvenience, I will port my number to Digi Prepaid where I can subscribe to the 365 plan.
Afterall the number still stick to me.

The only solution is to port to Digi Prepaid and subscribe to 365 plan.
The number still stick to you.

Hi, i am currently using new #Hotlink plan and wish to subscribe to Validity, please pm. thx

--PMed--

hi maxis.
I need to renew my Validity 365 but when I key in *100# to renew there was no menu for this action.
how do i renew it?

thanks

Hi,

For validity plan, you can subscribe it either via *100# > Hotlink Specials > Validity or dial *128*22# (For One-Off subscription), *128*23# (For Auto Renewal subscription).

Otherwise, please PM us your details for our further checking.

1)Mobile number
2) Full name
3) NRIC
4) date of last top up made and amount

TQ

Hi #Hotlink can you please check whether my current plan is eligible for the validity 365? Kindly PM me for further details.

--PMed--

how to convert to 365 plan?

-PMed-

Hi, i wish to unsubscibe the #hotlink plan and revert to normal basic plan.
Please help me on this. Thanks.

Hi, i wish to unsubscibe the #hotlink plan and revert to normal basic plan.
Please help me on this. Thanks.

--PMed--

I really can't understand why customer can't request to change the plan if not satisfied with current one.
i wanna to switch back to 90/365 validity.
Seriously, pls help on this.

This post has been edited by vin_quincy: Sep 9 2015, 09:53 PM

i want to change my #hotlink to basic plan.. please.. pm for my number.. tq..

wow maxis have moved to lowyat forum

I wanna change to the older hotlink plan which can subscribe to validity 365 too. Please pm

-PMed-

-PMed-

#Hotlink, Pls pm me, I wanna change to the older hotlink plan which can subscribe to validity 365 too.

--PMed--

Hi Hotlink,
As far as i know to port in to hotlink, the prepaid plan right now is #hotlink. so after successful ported in, can i choose to convert back to hotlink old plan with 365 validity? If the answer is yes, i will port in my number to hotlink. Look forward to your reply, Thank you.

You may change your plan but once you have convert your plan to Hotlink Basic Plan which allow you to subscribe to Validity service, you cant convert it back to #Hotlink again.

TQ

Hi hotlink team, I would like to covert the #hotlink to 366 validity. Pls pm me the procedure. Thanks in advance.

-PMed-

Can you PM me too as I am interested in the 90/365 plan too ?

Thanks.
Gary

--PMed--

before i request to convert old plan, may i know more about this hotlink basic plan? same as hotlink bagus plan?
kindly pm me the details (call,sms and activ10 rates )of this plan... TQ.

tq

This post has been edited by heythorn: Oct 6 2015, 09:19 AM

Hello. Can pm me about 90/365 plan too. Thanks.

Hi heythorn,

In reference to your ongoing case - C16870871, it is still in the midst of investigation. You will be contacted once the feedback is obtained.

Thank you

--PMed--

Hi, i am a new user for the #hotlink plan. But my friend had helped me to call hotlink to revert back to the old plan which is valid for validity 365. However, because i wasn't in Malaysia and my sim card become inactive right now, i couldn't do anything. NOT even topping up to dial *100# =______=

any ideas what i can do right now?

Hi,

Please PM to us your mobile number, full name & I/C or passport number for us to check further. TQ

Hi, i wish to change #hotlink to Validity365 too.

thanks in advance

Hi, i wished to change from #hotlink to Validity365 too.

-PMed-

-PMed-

[Removed]


This post has been edited by EvilBeing: Oct 7 2015, 08:59 PM

Hi, i wished to change from #hotlink to Validity365 too.

Thanks for the help

Hi,

-PMed-

Hi Hotlink Team,

I wish you could also help me revert my #Hotlink to older plan that lets me subcribe Hotlink 365.

-Sorry for the trouble-

Thanks in advance!

Hi,

Please PM your mobile number, full name & I/C number for us to check further. TQ

Hi Hotlink Team,

Good morning!
Thanks for prompt reply!!

Already pmed my information, thanks a lot!

Hi,

We have replied you again, please check your inbox.

Dear Hotlink Team,

Noted! Thanks


Warmest Regards.

Hi. I would like to get back to 365 validity too. Please kindly PM me the procedures. I would like to keep hotlink. Thanks.

--PMed--

Replied. Thanks.

Hi Hotlink team,
Please pm on how to revert back to older plan so I can get the 365 days validity
Thanks

Hi hotlink,

Can you please help me revert my plan to be able to subscribe to 365 valadility ?

Please pm me if u need my info

--PMed--

--PMed--

Dear hotlink

Can i register to the #Hotlink plan and convert to basic plan? If can, I would also want to know what is the rate for basic plan

Please pm hotlink, i bought my wife a hotlink number when we came back malaysia and also at the same time, i have my number used it for 5years and the 365 jz expired at first i.unable to renew it after complain then now i already renew my 365, but now the problem is my wife number cant subscribe to the 365 , ..we are going back oversea very soon ,please help we revert it back to basic plan n let we subscribe the 365 validity

--PMED--

So how many users here managed to get validity 90/365 days?

Seems like Hotlink need more valid reasons now to get the validity then just saving +RM300 to keep the number alive for a year.

Dear Hotlink Team,

Thanks a lot for your kind help!
Really appreciate it!

Love you guys! <3

nah pmed me .. but unable revert it back .. it is pointless let me to holding a hotlink number d .. 50days for deactive period is unless for me .. we are residing in oversea what if we forgot to reload within the deactive period,so it gonna expired without notice .. nvm let me research some on other network .. it is sad took off the 365days staying in hotlink for who are like us... mayb u can let those who really need it to subscribe the 365 with certain reason walk in to show passport or what,so ur customer will stay with u .. once customer left because of such feature ... then it might be forever ..

hi Maxis, i am using this #hotlink WM, i really need to get this validity 365. Please help. please PM. tq

Hi Hotlink Team,

I wish to revert my #Hotlink to older plan that enables me to subcribe to Hotlink 365.

Thanks in advance!

This post has been edited by ooi seek kang: Oct 17 2015, 11:04 AM

Hi,

We regret to advised that changing of rateplan from #Hotlink to other plan is not allowed as we only offer #Hotlink plan. TQ

Hi,

Please be informed that the change of rate plan is not available. TQ

Sir/Mdm,

I would like to convert the #hotlink WM plan to basic plan which entitle for 365 days validity.
Actually i transfer from celcom postpaid this year i thought hotlink got 365, so i transfer from celcom to hotlink. If hotlink cant let me change to basic plan which entile for 365 days validity , i think will transfer to digi or tune talk
Please assist.
Thx

Hi foolghost,

Please be informed that the change of prepaid plan is not available.

Thank you

Hi, I also have the #hotlink WM plan and I'm in Malaysia only some of the time. I'd like to change back to my previous plan. Please PM me as well. Thanks.

Hi bengtan,

Please be informed that change of prepaid plan is no longer available.

Thank you

hi, i wish to subscribe to Validity..what should i do?

Hi Pohhang,

Are you a #Hotlink user? If yes, Validity service is not available with #Hotlink.

Thank you.

yes im a hotlink user. can u help me change it to plan that can subscribe to Validity?

Sy nak tukar plan.. #hotlink tak boleh buat validity 365.. sy bukannye selalu topup..
Byk boleh jimat kalau buat validity 365.. please tukar..

Hi,

Harap maklum kami hanya menawar pelan #Hotlink untuk prepaid buat masa kini.

Terima kasih

tak boleh tuka ke plan yg boleh buat validity 365 ke
rugi la asyik topup je bukan guna sgt

Dear Hotlink,
Please help me with my number to used 365 validity

regards
shidee98