I have my #hotlink number with me about 2 years with quite a pretty number.
I am residing in oversea most of my time and return to Malaysia once or twice a year.
As much as I want to keep my number active, I need to recharge, keep an eye on it so it does not pass the line termination date.
Having said that, I need to set tons of reminder to myself, recharge the credit and keep the service stay active.
Unfortunate thing was I had purchased the SIM where Maxis/Hotlink started the #Hotlink plan.
I have contacted your customer service early this year and I have been advised I was NOT allowed to revert to any prior Hotlink Basic plan.
I understood the benefit of #Hotlink, having FREE Basic Internet (limited to 500MB, effective 23rd July 2015) during the Active periods.
But again, I do not live back home most of the time and IMO, your free internet is kinda useless and slow (speed limited to a maximum 64kbps).
I could not load any webpage when I landed at the airport, and I would preferred to subscribe to your 4G mobile internet plans.
I have been researching Maxis forum and Low Yat forum (refer to: https://forum.maxis.com.my/forum_topic.asp?...55&whichpage=7).
I can confirmed that there are thousand and thousand of people have been asking for Validity 90 or 365.
Early this year I have contacted Hotlink customer service, I've been told that Hotlink has upgraded to new menu and Validity 90/365 has been removed.
So, Maxis and Hotlink, can you please consider to bring back the Validity 90 or Validity 365 for ease of Hotlink users and myself with following facts:
1. I'm residing in oversea most of the time and hoping to keep the same old number whenever I return.
2. Keep myself stress free by reminding myself to reload every 30/60 days.
3. Free Internet during active period is pointless and useless to me (and most of the people), I would subscribe to Mobile Internet package every time.
4. RM33.00 for Validity 365 is provided upfront to your company and customer gets the benefit. It's a WIN-WIN situation.
5. Having my number active for 365 days will keep yourself from recycling/reuse the numbers less often, eg: less work for you guys.
Please do not offer me to opt in for Maxis plan and freeze my account until I return home.
I do not want to increase my burden to maintain a Maxis account in oversea.
Many thanks!
Sam
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******** Updated 27th October 2016 ********
Sorry guys, have not been logged into LYN for sometime.
Here are some info you should know in order to get your validity 90/365:
- Validity 90/365 is NOT available for #Hotlink and FAST plans (FAST plan offered validity when they started but Hotlink decided to cease it a few months later)
- Once you opted out of FAST plan you will no longer enjoy their mobile internet benefits
I'm helping out #Hotlink admin here due to high demand of users seeking for Validity 90/365
Please PM #Hotlink admin with the following details:
1. Full name
2. NRIC/passport whichever is applicable
3. Mobile number for the request
4. Alternate mobile number
5. Reason for the request
Happy for anyone to bump or discuss issue in this thread. Cheers!
This post has been edited by sillyboy: Oct 26 2016, 10:38 PM