Hi toonny,

Kindly be informed that customer newly transfer from postpaid to prepaid can only subscribe to rateplan #Hotlink, and validity 365 is not available for rateplan #Hotlink. We are sorry all for inconvenience caused.

Thank you

Hi Hotlink, this is the question.
Why not you guys change the #100* menu to allow user to change plan other than #Hotlink?
This option was available in previous *100# menu.

I'm sure everyone understand #Hotlink is not able to subscribe for Validity plan 90/365, but there is no a way we can personally change to older plan nor subscribe to validity.
We need the option to revert to older plan for people who does not prefer #Hotlink plan, as simple as that.
Can you imagine how much toonny needs to do to keep his gf's number active?
Imagine all your family, friends, uncles, aunties, buddies, everyone saved your number in their phone book, pick up and call the number you always had and is connected to somebody else (erm... a newly arrived foreign Bangladesh worker??)
Imagine that your contact number is provided to others in event of emergency?
Imagine that your contact number is provided to your bank or financial hub for TAC request code and etc?

It's so important to keep a number active all times especially for people like us residing in oversea and be back home once in a while.
Please Hotlink, please stand on your customer's shoe and listen to your customer's opinion/demand.

Thank you.

Hotlink, why you make yourself so difficult & busy PM 1 by 1 since the demand for 365 validity is so high?

Why don't you make an option for your current Fast Plan, who subscribe for 365 validity, the monthly free 8GB data will be terminated?

Normal Top Up - Free 8GB Data
365 Validity - No Free Data