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 Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee

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jimhorn
post Jun 9 2015, 12:24 PM

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My thoughts on Celcom's network -

1) Internet speed and connection outdoors are a lot faster and more stable than indoors. I can barely get good connection indoors especially at home and in the office. I guess they are trying to compensate slow indoor connection with their Celcom Wifi but the wifi is not available everywhere.

2) At least 30% of the time the internet just doesn't work even with full 3G/H connection. Either wait and try again after 3-5 minutes or turn on/off airplane mode to get back proper connection.

All of this are problems I haven't experienced when I was with Digi or Maxis but I guess I just have to suck it up with the price for what they're offering.
itsuki
post Jun 10 2015, 08:42 AM

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if port from hotlink to this plan how long will it take?now i use hotlink and iox,coz at my place hotlink don't have internet coverage..

OKLY
post Jun 10 2015, 09:13 AM

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QUOTE(rockets @ Jun 9 2015, 11:36 AM)
I think this explains part of my problem as well.

When the phone is idle I get 3G and it's usually 3 bars and above.

The minute I open browser or anything internet related, it switches to H+ and the signal drops to 0-1 bar and becomes super slow. Sometimes to the point it drops me off the network completely.

Anyone can explain why this is happening?
*
Before it switches to H+, was the signal strength good/decent?
sHawTY
post Jun 10 2015, 10:08 AM

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Previously was using Hotlink, my coverage was always full bar either at home or at my office.
Then ported to Celcom Basic 38, in the office or at home coverage sometimes full bar until I can get LTE, sometimes 0 coverage. sweat.gif

The good thing is it's cheap, but the downside not having coverage at all is pissing me off. vmad.gif
Kalau outdoor mmg takde masalah. Celcom...... sweat.gif
togomifi
post Jun 10 2015, 12:01 PM

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QUOTE(Zot @ Jun 5 2015, 05:09 PM)
During CNY or Raya time people go back hometown. There are not many cell stations but the population density increases. Thus this causes no line. The transmitter towers transmit into 3 sectors, Alpha, Beta and Gamma as some called it. In each sector, they transmits 2 or 3 channel. Each channel can handle 8 simultaneous calls (this is what I knew previously long time ago. So, things might change now, but basically this is how calls are multiplexed). So, limited number of people can talk at any given time. CS excuses damn stupid probably because they were told not to give bad image by saying their line congested  laugh.gif

I guess mobile users expand fast and telco barely can cope or probably they are just trying to maximize usage while minimizing cost. So, this is why you can say any telco also same. When many migrate to Maxis because so much bad news on Celcom, Maxis network get congested. Then Maxis starts getting bad name. People then migrate to DiGi, then Celcom. All these just like lalat  laugh.gif

Well this is what actually happen. I used to sell microwave radio for both Maxis and Celcom for tower connectivity. I was using Celcom and Maxis ask why use Celcom. I told them that the rural area where my kampung located has poor Maxis coverage. So, they just keep quiet  laugh.gif .
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haha at kampung area sure all die la..no tower where got signal..
my friend was at mt kinabalu b4 the incident..nothing to do so all bring out their phone and see who have signal...guess what..only celcom but that one also very minimal haha..
think better bring walkie talkie from now onwards since cannot rely on phone anymore..
condolence to the family and friends who was affected with the tragedy sad.gif

QUOTE(kaneshi @ Jun 6 2015, 05:06 PM)
Was at Paradigm mall car park. Celcom has no signal at all whereas Digi has H+
*
haha car park woh..underground so nothing la tongue.gif

QUOTE(andrekua2 @ Jun 7 2015, 01:53 AM)
Actually you can have 2 lines since Celcom offer is quite cheap. Personally I think Celcom vs Digi so far for me has been in favor of Celcom. Both has its downside definitely. Celcom has poor data coverage on NSE. Digi was unstable in some area in Kepong. In term of 4g coverage, seem like Celcom has better coverage.
*
In Kepong also? Wow that's consider in Klang Valley lo...think it's time to get 2 phone haha..
all telco have good and bad one la..depending which is more suitable only..any of course more value for money..

togomifi
post Jun 10 2015, 12:12 PM

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QUOTE(champu @ Jun 8 2015, 11:00 AM)
First Basic 38, just signed up over the weekend. Waiting for port-over which may take up to 3 work days  cry.gif
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haha ok la..my last time was almost 10 days coz problem between the telco

QUOTE(shinchan99 @ Jun 8 2015, 01:40 PM)
I just joined the RM38 club smile.gif

Registered from one LYN forumer here. This morning register, paid RM 40.00 , received my service in 5 minutes. Maybe because i am existing celcom postpaid customer.
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thanks good to know

QUOTE(champu @ Jun 8 2015, 01:54 PM)
you are right, just got my activation done during lunch. Here's the speed in Kelana Jaya area;
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humm not bad right?

QUOTE(JuneResources @ Jun 8 2015, 03:36 PM)
The Celcom customer service also suck one.. shakehead.gif

Yesterday night after turn on my internet connection few minutes, my laptop internet connections should "Limited". After a few minutes, then suddenly can "Connected".  Lagi after few minutes, then should "Limited" connection.

It seems like the data internet is frequently disconnect few minutes and few minutes. doh.gif

I call to celcom customer service, they just reset the port connections nia.. yawn.gif
Although they already help me reset the port connections, the data connection still suck and tak boleh pakai punya.. mad.gif
*
sometime could be the laptop wifi thing..or your mobile have apps running...one thing for sure if share from phone..the battery die very very fast..that's why prefer to find free hotspots to work in public places


QUOTE(n8210 @ Jun 9 2015, 09:41 AM)
one complaint though... I have 1GB data on DG, every month cannot finish. The same for years.. but with Celcom I have 3GB, and within less than a week, Celcom says I have used 70%.. I wonder why
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drool.gif what did you watch or download ah...though I am the master..4GB within 3 weeks..you less than a week shocking.gif
deazth
post Jun 10 2015, 03:25 PM

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QUOTE(rockets @ Jun 9 2015, 11:36 AM)
I think this explains part of my problem as well.

When the phone is idle I get 3G and it's usually 3 bars and above.

The minute I open browser or anything internet related, it switches to H+ and the signal drops to 0-1 bar and becomes super slow. Sometimes to the point it drops me off the network completely.

Anyone can explain why this is happening?
*
Had same issue too.

Also, in KL area, I no longer get any data connection if I use Edge when i try to conserve battery. Could be my phone faulty.
n8210
post Jun 10 2015, 09:14 PM

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QUOTE(togomifi @ Jun 10 2015, 12:12 PM)
haha ok la..my last time was almost 10 days coz problem between the telco
thanks good to know
humm not bad right?
sometime could be the laptop wifi thing..or your mobile have apps running...one thing for sure if share from phone..the battery die very very fast..that's why prefer to find free hotspots to work in public places
drool.gif  what did you watch or download ah...though I am the master..4GB within 3 weeks..you less than a week  shocking.gif
*
that's the thing.. no habit to watch or download anything.. else i would use up DG's 1GB data every month.. but for years, every month i hv a lot of mb not finished on DG's mobile data. however, suddenly with celcom, they tell me i hv used 70-80%

This post has been edited by n8210: Jun 10 2015, 09:15 PM
togomifi
post Jun 11 2015, 11:59 AM

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QUOTE(jimhorn @ Jun 9 2015, 12:24 PM)
My thoughts on Celcom's network -

1) Internet speed and connection outdoors are a lot faster and more stable than indoors. I can barely get good connection indoors especially at home and in the office. I guess they are trying to compensate slow indoor connection with their Celcom Wifi but the wifi is not available everywhere.

2) At least 30% of the time the internet just doesn't work even with full 3G/H connection. Either wait and try again after 3-5 minutes or turn on/off airplane mode to get back proper connection.

All of this are problems I haven't experienced when I was with Digi or Maxis but I guess I just have to suck it up with the price for what they're offering.
*
where you stay la...
sometime low connection could be due to other factor like weather, maintenance etc lo...just like astro..hujan no signal at all whistling.gif
for outdoor most telco is ok la..
also sometime it could be due to phone problem also..can try on other phone to see how..share the speedtest here as reference for everybody ya..TIA

QUOTE(sHawTY @ Jun 10 2015, 10:08 AM)
Previously was using Hotlink, my coverage was always full bar either at home or at my office.
Then ported to Celcom Basic 38, in the office or at home coverage sometimes full bar until I can get LTE, sometimes 0 coverage. sweat.gif

The good thing is it's cheap, but the downside not having coverage at all is pissing me off. vmad.gif
Kalau outdoor mmg takde masalah. Celcom...... sweat.gif
*
no coverage?? where you stay la? very rare with no coverage lo...even at east coast still got signal
careful with the LTE coz speed very fast then data quota also finish fast haha

QUOTE(n8210 @ Jun 10 2015, 09:14 PM)
that's the thing.. no habit to watch or download anything.. else i would use up DG's 1GB data every month.. but for years, every month i hv a lot of mb not finished on DG's mobile data. however, suddenly with celcom, they tell me i hv used 70-80%
*
last time on 3G ma but now on 4G..download very fast and that's why quota also cepat finish hahaha..
better check if any backend apps is running or not

sHawTY
post Jun 11 2015, 12:34 PM

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QUOTE(togomifi @ Jun 11 2015, 11:59 AM)
no coverage?? where you stay la? very rare with no coverage lo...even at east coast still got signal
user posted image
n8210
post Jun 11 2015, 03:14 PM

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QUOTE(togomifi @ Jun 11 2015, 11:59 AM)
where you stay la...
sometime low connection could be due to other factor like weather, maintenance etc lo...just like astro..hujan no signal at all  whistling.gif
for outdoor most telco is ok la..
also sometime it could be due to phone problem also..can try on other phone to see how..share the speedtest here as reference for everybody ya..TIA
no coverage?? where you stay la? very rare with no coverage lo...even at east coast still got signal
careful with the LTE coz speed very fast then data quota also finish fast haha
last time on 3G ma but now on 4G..download very fast and that's why quota also cepat finish hahaha..
better check if any backend apps is running or not
*
4G is LTE? my phn GT-i9500, not GT-i9505, S4
togomifi
post Jun 11 2015, 04:39 PM

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QUOTE(sHawTY @ Jun 11 2015, 12:34 PM)
user posted image
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wow..why la marah sgt sayang??

QUOTE(n8210 @ Jun 11 2015, 03:14 PM)
4G is LTE? my phn GT-i9500, not GT-i9505, S4
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Well..technically no but telco advertising their connections as 4G LTE, a marketing technique that allowed them to claim next-gen connectivity..not sure how true also haha..

batman1172
post Jun 11 2015, 04:57 PM

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The problem here is the fast dormancy thing. Not the speed. You will get the speed if and that's a big IF it switches from 3G to H+
Celcom coverage is fine on 2G. I know as I've been using it for years on my second line.

It's only recently I got this problem when I downgraded my main line from U to C
Effectively giving me hopeless data but good coverage

This post has been edited by batman1172: Jun 11 2015, 04:58 PM
zstan
post Jun 11 2015, 05:45 PM

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My home at Damansara Jaya area totally no line indoors lol. lucky got wifi. but if got emergency no electricity supply then I am screwed. although it shows 3g full bar but it's not moving one.

having said that reception in most of the areas that i've been to was pretty good, which was quite an upgrade compared to digi which i used previously, especially in bangsar south area.
demanzz
post Jun 11 2015, 05:50 PM

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celcom 38 is good especially the remaining data from previous month can bring forward to next month..super good right???
i don't think other telco can do so..this is the most attracting point to me..
bwahahahaha..
plus celcom free 3gb of internet and wifi upon sign up in the promotion period,super worth..
i love the free data the most,i can download many songs..
SUSGoldenHorn
post Jun 12 2015, 12:53 PM

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the speed fluctuates la sometimes

even middle of KL town boleh dapat E signal aje..while previously on Celcom prepaid xox, never had such issue, always on H+..
bakkah
post Jun 12 2015, 02:42 PM

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i am not sure whether this is the solution for all this crap or not

Do u guys receive the phone setting when u activate ur sim ?

I try to request and install the new phone setting for mine and my wife phone ... installation done for 2 days ... the network so far is excellent for both of us

u guys may try and no harm trying :
Send SMS "SET" to 20999
(above is the alternative to get the phone setting)
smartvirus87
post Jun 12 2015, 03:51 PM

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i'm using Maxis while my housemate using Celcom. He only get "E" while i'm getting LTE when we stay in same room.
he got 3G while I still having my LTE when we eating at restaurant near our house.

He switched to Maxis, now we both getting LTE.

The End rclxms.gif
demanzz
post Jun 13 2015, 12:26 AM

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QUOTE(GoldenHorn @ Jun 12 2015, 12:53 PM)
the speed fluctuates la sometimes

even middle of KL town boleh dapat E signal aje..while previously on Celcom prepaid xox, never had such issue, always on H+..
*
so far my speed is ok,the download speed is quite fast..
never face any problem when download songs..
SUSGoldenHorn
post Jun 13 2015, 12:30 AM

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QUOTE(demanzz @ Jun 13 2015, 12:26 AM)
so far my speed is ok,the download speed is quite fast..
never face any problem when download songs..
*
some times okay la...not bother pun cuz at best im just browsing internet, whatsapp, playing coc..but quite bothersome la cuz E signal only..sometimes even got H+ sign, but whatsapp text pending, browsing also has to wait long loading time..

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