Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee
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 Aug 24 2015, 10:55 AM
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Senior Member
1,810 posts Joined: May 2008 
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QUOTE(fadzly @ Aug 23 2015, 01:38 PM) aku punya OK je. Jb location. the best ever. even dalam singapore pon boleh dapat celcom. 3g lagi. so x perlu roaming data I cepat cepat offline dekat Spore takut terkena huge roaming charges ................. |
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Aug 24 2015, 02:17 PM
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Senior Member
1,757 posts Joined: Oct 2005  
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QUOTE(zeng @ Aug 24 2015, 10:55 AM) I cepat cepat offline dekat Spore takut terkena huge roaming charges ................. u jgn on ROAMING DAYA la.. wont kena charge one |
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Aug 24 2015, 02:17 PM
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Senior Member
1,757 posts Joined: Oct 2005
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QUOTE(zeng @ Aug 24 2015, 10:55 AM) I cepat cepat offline dekat Spore takut terkena huge roaming charges ................. ok! nice coverage. whole JB dapat |
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Aug 25 2015, 03:48 PM
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Junior Member
209 posts Joined: Jan 2006 From: Kuala Selangor
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Issue: Slow 3G speed
Location: Kampung Bahagia, Kajang. GPS: 2.902465, 101.770944 Issue Details: I've got full bar with 3G but most of the time it is impossible to surf. Calls are fine. Thanks for your cooperation. |
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Aug 27 2015, 11:49 AM
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Junior Member
425 posts Joined: May 2008
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i'm on the limit of my patience with celcom. since porting over to FB38, the past 1 week is hell. even in full H coverage, i frequently get ERR_CONNECTION_RESET when opening web on Chrome. Facebook will get loading timeline error. I have to keep refreshing and then maybe, just maybe, it will load. Arrgghhhhh
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Aug 27 2015, 04:46 PM
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Senior Member
1,310 posts Joined: Feb 2005
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My current area coverage on Celcom even worst than my previous UMobile. Shown 3G or H+ but no data at all, UMobile is doing better.
Complained to Celcom OCS then waited for 2 weeks found out the report is in Resolved status. Nobody even called me about that because the line still suck! After chatted with help desk... He told me they have checked & aware about this issue. The current coverage is limited... Will be improved in next year 2016 plan. What? Mean I have to switched back to UMobile then...  |
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Aug 28 2015, 05:19 PM
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Senior Member
1,621 posts Joined: Jan 2003 From: Seremban 
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I ported from Maxis in July and today I checked the August bill for the first time.
I found that the call usage is about RM11 extra so I gave a call to Celcom CS to ask for more details since they are within the 50 minutes free talk time. I was speechless when they explained that the usage and call records within 50 minutes free talk time were not shown in the bill and it never will. The records will be only shown after the 50 minutes are fully utilised. I asked the CS whether I can view the entire call records because I need the records to claim certain calls from my company. The CS who can barely speak English had a hard time to understand my question and finally said a NO. There is no way we can see the call records within the 50 minutes free talk time. Maxis is way better than Celcom in billing transparency. What do you guys think about this? |
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Aug 29 2015, 11:00 AM
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Junior Member
39 posts Joined: Feb 2009 
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I also ported from Maxis. I have a deposit with Maxis. I need to call Maxis and ask for my deposit back. When I ask why I need to call in for deposit when Maxis already know I am leaving them.....refunding deposit should be automatically. Then the CS reply me, oooo...we will only proceed if customer request as it is different system. Wah lau eh....if customer forget then deposit bye bye loooo. Beware to all when you are leaving your existing Telco to a new Telco.
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Aug 30 2015, 03:45 PM
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All Stars
11,954 posts Joined: May 2007
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I MNP from celcom to umobile
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Aug 31 2015, 01:35 PM
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All Stars
23,688 posts Joined: Aug 2007 From: Outer Space
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QUOTE(winc87 @ Aug 28 2015, 05:19 PM) I ported from Maxis in July and today I checked the August bill for the first time. another method is to chat with their customer service via the online portal. I found that the call usage is about RM11 extra so I gave a call to Celcom CS to ask for more details since they are within the 50 minutes free talk time. I was speechless when they explained that the usage and call records within 50 minutes free talk time were not shown in the bill and it never will. The records will be only shown after the 50 minutes are fully utilised. I asked the CS whether I can view the entire call records because I need the records to claim certain calls from my company. The CS who can barely speak English had a hard time to understand my question and finally said a NO. There is no way we can see the call records within the 50 minutes free talk time. Maxis is way better than Celcomal.l in billing transparency. What do you guys think about this? that way you can screenshot their answer to your question to be used against them next time. |
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Sep 1 2015, 12:51 PM
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Senior Member
1,362 posts Joined: Sep 2013
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I don't think it is the celcom 38 plan. Their prepaid also bad like this - Unfortunately I can't port the prepaid away as I still have the long validity. Does anybody know if they are working on a fix?
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Sep 4 2015, 02:52 PM
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Junior Member
12 posts Joined: Jun 2013
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Hello,
Issue Reported: Celcom coverage Location: Menara Alpha Condo. Wangsa Maju, Setapk GPS: 3.207228, 101.736284 Phone device: MOTO X 2014 Issue Details: this 3 days consistent network down the bar signal is exclamation mark. can call can browse internet. restart phone then all resume normal. but later after idle for 10 mins it will network down again. Even in LRT its always like that. but just for these recently 3 days. last time don't have this issue.. Already complaint to celcom via ocs but no reply yet. Even change APN setting doesn't help. Pls pls pls help. |
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Sep 4 2015, 03:50 PM
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Staff
72,804 posts Joined: Sep 2005 From: KUL 
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QUOTE(silentkiller188 @ Sep 4 2015, 02:52 PM) Hello, Have you tried with other phone? Issue Reported: Celcom coverage Location: Menara Alpha Condo. Wangsa Maju, Setapk GPS: 3.207228, 101.736284 Phone device: MOTO X 2014 Issue Details: this 3 days consistent network down the bar signal is exclamation mark. can call can browse internet. restart phone then all resume normal. but later after idle for 10 mins it will network down again. Even in LRT its always like that. but just for these recently 3 days. last time don't have this issue.. Already complaint to celcom via ocs but no reply yet. Even change APN setting doesn't help. Pls pls pls help.  |
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Sep 4 2015, 04:02 PM
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Junior Member
357 posts Joined: Sep 2005 From: mannnnir nung
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» Click to show Spoiler - click again to hide... « this why i love celcom  celcom first basic 38 This post has been edited by delang: Sep 4 2015, 04:03 PM |
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Sep 6 2015, 08:34 PM
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Elite
5,093 posts Joined: Mar 2009 From: Land of make believe 
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Anyone stuck with the ERR_CONNECTION_RESET that plagues almost every attempt to connect to a site?
Seriously annoying and I'm living in Subang Jaya! Usually signal shows 4G but often drops to 3G or H+. If only Maxis had a package like Basic 38. |
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Sep 7 2015, 11:53 AM
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Senior Member
1,337 posts Joined: Apr 2011
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after changing to celcom first basic 38 almost everyday bar signal showing exclamation mark!
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Sep 7 2015, 01:51 PM
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Junior Member
217 posts Joined: Jun 2013
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Shit,Celcom sended me a lawyer letter telling i still have balance without any statement..what should i have to do? My acc already terminated on june..
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Sep 7 2015, 02:50 PM
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Senior Member
1,085 posts Joined: Aug 2012
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Wrong section
This post has been edited by InfoO2: Sep 7 2015, 02:51 PM |
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Sep 24 2015, 01:02 PM
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Newbie
4 posts Joined: Nov 2010
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I guys, I am also using Celcom Basic 38, I do get robotic/transformer like sound in my working place @OneCity, USJ. Before tha I am using Celcom PRIME which have no issues at all (line). I am encounter this robotic/transformer sound it happen mostly each call i pickup. After put down, a while I get missed call SMS (if the person recall back my number after can't reach me, perhaps). I was inside the building. Not sure if this is the issues. Other places I think is fine. I from puchong as well.
Please share your experience if anyone have this robotic/transformer sound issue and any solutions. Thanks. Added: Does the Basic 38 have some limitations that we(customer) do not know? Maybe, Basic 38 plan was a new system they row out for some short like "testing" purpose, then next year they will comes out another new plans? We pay that much we get that much? This post has been edited by claudchan: Sep 24 2015, 01:10 PM |
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Sep 24 2015, 03:34 PM
Show posts by this member only | IPv6 | Post
#440
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Staff
12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(UserU @ Sep 6 2015, 08:34 PM) Anyone stuck with the ERR_CONNECTION_RESET that plagues almost every attempt to connect to a site? Should be experiencing the same thing as you, mine cannot remain connected to 4G LTE for long most of the time.Seriously annoying and I'm living in Subang Jaya! Usually signal shows 4G but often drops to 3G or H+. If only Maxis had a package like Basic 38. QUOTE(popice2u @ Sep 7 2015, 11:53 AM) after changing to celcom first basic 38 almost everyday bar signal showing exclamation mark! Android? This is when your phone is unable to ping Google's server for a connection test, however are you able to browse the Internet etc? |
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