Opening position available in xilinx Asia Pacific, pls PM me to get contact:
Data Specialist, Dev Systems Customer Service
Looking for a self-motivated, customer service oriented person to be part of a dynamic, quality/performance oriented Data Management team within the Software Customer Service organization.
The data Specialist will be required to maintain details of the customer master information, troubleshooting customer data issues, performing data clean up, and system/order testing. The Data Specialist will also be expected to contribute to improving processes and driving system changes.
Job responsibilities :
Processing customer information following set standards and procedures into Oracle database.
Processing information within set service level agreements.
Proactively troubleshooting customer data issues.
Proactively resolving discrepancies customer master information between source systems.
Actively contributing to the ongoing effort of improving and standardizing processes.
Working with IT to resolve data management issues. Also, assisting IT with system/processes testing.
Working with Source Systems Subject Matter Experts to ensure that best practices are being kept and to ensure a high level of quality.
Analyzing daily reports and dealing with any issue that arise.
Job requirements :
Looking for 2–5 years experience in Customer Service, with specific experience in data management.
Associates degree, or equivalent related experience
Good focus and attention to detail is essential.
Must show strong analytical skills demonstrating a continuous focus on process enhancement.
Must enjoy both working alone and in a collaborative environment
Must be able to identify, action and escalate issues which may not fall under standard processing.
Ability to manage multiple tasks while producing high quality work in a deadline driven environment.
Ability to identify errors, self monitor quality, and identify areas of self improvement.
Courage to ask questions and willing to take initiative to ensure good company citizenship practices.
Must embody Xilinx values which include but are not limited to: being customer focused, respectful of others, someone who strives for excellence, someone who drives accountability, promoter of teamwork, work with integrity, open with communication, and enjoys their job
Demonstrated ability to learn new technical and non-technical processes quickly.
Must have a positive, solution-oriented outlook.
Self motivated.
Knowledge of Oracle business application a plus
Experience in research via the internet is a plus
This post has been edited by Annie: Jul 10 2008, 08:26 AM
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Jul 10 2008, 08:25 AM
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