looking your post makes me wondering the build quality Alienware nowadays. I guess rumors about worst QC for Dell is quite true.

I also thinking is connection problem, I just did a simple troubleshooting follow the instruction from service manual. According service manual, there are just 2 cables connect to display screen, 1 was connect with HDMI port, another 1 was connect to motherboard call "logo-board cable", I just disconnect & connect back "logo-board cable" nicely and try again. First few days looks good, but after that, problem appear again

Try to communicate with Dell customer support, they just asking me to upgrade driver and they said that may be application or game setting problem . This problem just appear randomly, I don't know how to show them

Yeah, good product design but bad QC. Must extend warranty if buying Dell, since it may have many problem. Not only Alienware, my friend's budget Dell Inpirion laptop also got motherboard problem within 2 years.

if ur problem still persist.. call in n use back the old case number.. jus tell them refer to the previous report .. troubleshoot already done but problem still persist..

mobo problem happen mostly when u upgrade bios.. i kena many cases de... as the old saying, if ur bios no kacau u, better dun update it.. haih

u should say alot brands.. AW u saw ppl complaint becoz there are many official portal for the user to complaint... whereas other brand they dun hv tat much portal to complaint...

i oso think tat all brand should get revisit for their QC standard...by ISO...

Dell support ask me to update bios when first time I complaint thermal problem ... from your experience, looks like may be is motherboard problem will complaint to them again. Thanks

restart then f12
run epsa test

Run epsa test many time except 4hour+ memory test. But no problem found during epsa test . I think this case quite hard to troubleshoot, because it appear randomly, maybe 1 time per day or maybe 1 time in few day.

or should I continue use this laptop until this problem appear frequently then only complaint to Dell again.

This post has been edited by Alan Chong: Jun 24 2018, 06:47 PM

ic
then hardware malfunction.. tell them fan gone fast.. but task manager there show 5% on the GPU n PRoc only

Panel invert-er or cable problem lo

Thanks bro ... will try to contact them ...

Hi all,

My 15 R4 (i7-8750H, GTX 1070 OC, 1TB HDD) is on its way. I'm curious about the thermals. I've seen forum online that it has thermal issue. Can anyone share their experience?

3unit Alienware Area 51 R4 with i7-7800X - RM3800
1unit Alienware Area 51 R5 with i9-7900X - RM5000

cpu model as shown in cpu-id software

include
x299 motherboard (r4)
x399 motherboard (r5)
aio cooler
casing
850w PSU (minimum)

Guys

Is there a way to fix this? Keyboards detached. My baby boy got his hand on it and it happened.

Thanks guys.


Attached thumbnail(s)

Cannot pop back the keys?

Normally on my other laptop I just place it back and press down.

The keys will click in place.

Hey guys, does anyone know if dell malaysia going to bring in the area-51 threadripper?

Looking at the latest Alienware R5. The thermals (when it is working well) seems to hover around 80c underload for CPU (GTX1060 it seems).

Very tempted to get one . So far cant find any details about GTX1070 thermals pair with i7

That's non aircond room right? My AW13 with less powerful i7-7700HQ is cooler than that without re-paste.

Mine no repaste. Also hovers around 68-80 under load. Undervolted Aw15 r3. Dont know this is high or not.

Hi all,

If i bought 2nd hand alienware 17 R4 and wish to extend the warranty, what is the procedure/requirement to do it? Can anyone enlighten the info?

Those who provide the service please pm me as well.

Appreciate for the help.

pm this guy. myway1985