Hmm is it? I tried searching for AW 15 R3 GTX 1060 they are having thermal issues as well? Anybody having the exact model can confirm?? Since there are no improvement on the heat management from R3 to R4

This post has been edited by 2ndhandgoods: Jun 7 2018, 10:25 AM

Guys anyone notice dell stops selling Alienware 13 on their web site now? Sigh been holding out for a 13 for next gen.. and now it’s gone!


Ummm, correct me if I’m wrong but when did 15 r3 progressed to r4?!

Non-aircond vs aircond

i7-7700K undervolt 80/70
GTX 1060 75/70

Probably the 1060 doesn't clock as high but it didn't go into crazy temperature or shutdown. I probably can repaste and get better temperature but doen't feel the need to.

This post has been edited by edmund_yung: Jun 8 2018, 01:23 PM

Hi bro, may I know your undervolt value ? I try -0.185v, temperature around 82c at 100% max load and idle about 62c. Max core frequency 3.88Ghz.

This post has been edited by Alan Chong: Jun 9 2018, 02:42 PM

I only undervolt -0.12v. Are you testing in aircond room? That idle should be with the fan off.

Nope, non aircond room. I think -0.175 may be not stable. It will hang when I shutdown laptop.


This post has been edited by Alan Chong: Jun 9 2018, 05:25 PM

Then my temperature is pretty identical to you, 80c at room temperature during gaming load.

It's the heatsink design refer to page 96 of service manual.
http://topics-cdn.dell.com/pdf/alienware-1...anual_en-us.pdf

The gist is the 3 screw design doesn't hold down the heat sink properly for good contact.
Also the thermal pad is crap, it's typical crap nearly all big notebook manufacturers apply.

Let's findout together if the Dell revisions to the R4 helps.
What I heard is for R4 Dell applied different thermal paste and revised heat sink (although it still uses 3 screws)

Ordered Alienware 15 configured with i7 8750H + GTX 1060 + 2 years warranty + Windows 10 Pro for RM6,017.30

This post has been edited by aaronpang: Jun 11 2018, 11:05 AM

Sad to know Alienware can screw up such a great laptop with poor heatsink design's precision.

Engineering and design misstep happen to almost anyone.
Sad indeed and doesn't make it any less disappointing.

Fingers crossed 15 R4 doesn't have any issues and Dell fixed it.

Previous Alienware was M14x R2 which was an awesome machine.

Wish me luck

This post has been edited by aaronpang: Jun 11 2018, 01:36 PM

I think my unit got problem. I just play a low requirement RPG game and CPU average temperature hit 96c within 10 minutes game play. I already reported to DELL & wait for reply.

Now I just pack my AW inside the beg and wait for Dell support. I continue use my 5 years old Fujitsu Lifebook, very nice machine. Used more then 5 years without any issue, now battery still can stay for 2-3 hour. Sadly Fujitsu no more supply in Malaysia.

This post has been edited by Alan Chong: Jun 11 2018, 02:47 PM

What was the findings during troubleshooting?

Still don’t know yet, they just send a questionnaire to me for fill up & do some Diagnostics test. They will go for next action after get my reply.

Will updated after we found the problem.

This post has been edited by Alan Chong: Jun 11 2018, 04:56 PM

What’s the full spec and where did u buy it?

Ok, Dell reply me already. They suspect that issue is caused due to insufficient or incorrectly applied thermal paste or defective heatsink, like what you mention in previous reply ... They will arrange technician on site to fix this problem. Hopefully everything will be alright after replace those parts.

Anyway, I like my AW15, everything so nice, solid build, beautiful display (my setup is IPS with G-Sync) and excellent customer support (they reply my email at 9pm).

Congratulation for your new purchase . FYI, if you want to upgrade PCIe SSD, AW15 already provides screw at the slot of SSD. So you does not need to purchase screw.

It's this base unit w5195006myw10mlk

i7-8750H
Windows 10 Pro 64-bit English
2Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis

Bought from Dell

TQ!

Might be a good time to get thermal grizzly kryonaut since it's going to be re-pasted. I'd ask the technician to help apply

Good to know SSD screws are present.
My DELL XPS desktops didn't include screws for SSD, scavenged dodgy screw from my toolbox

This post has been edited by aaronpang: Jun 12 2018, 12:22 AM


Attached File(s)
 Find_a_Notebook__Desktop__Server__Printer__Software__Service_or_Monitor_at_Dell_.pdf ( 84k ) Number of downloads: 5

U have a voucher? It says 6334rm for me

You know that pop-up chat box on Dell's website.
Chat with sales agent online and ask for a quotation for the model and specs wanted.

From there you're assigned a sales rep, nicely ask sales rep for discount
Or call 1800 88 2888

No guarantees to get discount might receive something like wireless mouse for example.

This post has been edited by aaronpang: Jun 12 2018, 11:37 AM

I don't think able to get thermal grizzly kryonaut before Dell technician coming . Raya holiday coming, courier service cut off for new delivery . I just check my local computer shop, they just sell cooler master thermal paste.

Now I only know can get discount from Dell sales rep. Next time got new purchase should check with them first

CAV15-87816G-1060-FHD W5695005MYW10MLK i7-8750H 8GB DDR4 2400MHz 1TB+8GB 15.6"" FHD (60Hz TN) NA NVIDIA® GeForce® GTX 1060 OC with 6GB GDDR5 W10 Home 1-yr Prem
RM6500 i can sell