QUOTE(loui @ Sep 25 2019, 12:58 AM)
Police will still give keputusan case if you put enough pressure on them
Some insurance company will allow you to go for no fault liability claim (NCD) if you manage to produce the keputusan case even is without the other side lodging police report
My suggestion is to submit your documents to insurance company and talk to the handler to seek their advise
On my second case in September, Sarjan give me the same answer as my previous July case, where they do not give keputusan without the other driver's report.Some insurance company will allow you to go for no fault liability claim (NCD) if you manage to produce the keputusan case even is without the other side lodging police report
My suggestion is to submit your documents to insurance company and talk to the handler to seek their advise
Since both Sarjans are telling the same protocol, I am wondering if
i. This is the correct procedures for them to follow, or
ii. I am simply not giving the Sarjans enough pressure, like you have mentioned.
I do not know what else pressure I can give, except texting them in WhatsApp, what are the channels, like to lodge a complaint against the Sarjan?
Even so, if the Sarjan produce a keputusan that says no fault is mentioned because the other driver did not make a police report. Do I still submit this claim to insurance company. If yes, how can I know which insurance company the other driver is using?
I have heard that we can submit keputusan police to JPJ office to ask for the driver's insurance company. But still, if the keputusan did not mention any party's fault, would JPJ still reveal the driver's insurance company?