Not sure should I ask this here, but here it goes. My wife involved in car accident last Wed. She rear ended a Honda CRV probably due to tire 'botak'. Nobody injured and both parties decided to settle privately without police report. We assigned a workshop to repair cars of both parties. Forward to yesterday, CRV done repairing but the owner said they are not satisfied with the repair and demand to go Honda service center for more 'throughout' repair.
What should we do in this case? Let them go Honda service center and we absorb the repair cost?

Hi everyone

Im using honda so my first year insurance is under HIP Zurich

Soon i need to renew my insurance and i prefer to buy AXA insurance, but I cannot see any honda body & paint service centre in their preferred / panel workshop.

Axa preferred workshop
Axa Panel Workshop

That means if get into accident i cannot repair at authorized honda centre? I want to maintain my warranty with them so this is important

Unlike Berjaya Sompo, they clearly listed honda body & paint workshop is their panel
Berjaya Sompo Honda Workshop
None of the official honda workshop is listed in Axa panel list

Hi, I have a few questions on insurance claim procedure.
Situation: Car drove by third party, but during parking, accidentally scratch the side door towards the wall.. Maybe due to MPV size car, narrow parking and not-so-experienced driver. 

1. To repair the scratch, can consider as accident?
2. Police report is needed? When making police report, the third party need to bring the car along?
3. Procedure will be: police report > sent to panel workshop > panel submit documents and repair quotation to insurance company > wait for insurance company review and approval > start repair > insurance pay back to panel workshop
Correct?
4. The claim money will be between workshop and insurance company, is it?
5. Will there be a situation where, insurance company delay payment to workshop, workshop then hold the car until insurance company release the payment. After getting payment, then only give back the car to owner?

Thank you.