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 U-Mobile Thread V6, www.u.com.my

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mjchua
post Aug 6 2015, 10:12 PM

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Today called customer service, confirmed two things.

1. e-billing with itemized - waived RM3 (confirmed with two of my friends bills)
2. can just disable voice mail but with missed call notification enabled. (tested from my phone)
Sphenix
post Aug 9 2015, 07:46 PM

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QUOTE(stickmanchong17 @ Aug 1 2015, 11:04 PM)
I was attracted by d advert by U mobile dat if u buy a new prepaid pack, u will be entitled to free 1GB internet. However, further reading into d FAQs made me realise it is just a marketing strategy by U Mobile.
Correct me if I'm wrong:

If RM1= 1 validity day. RM30 = 1 month.
60 days = passive period, so top-up every 2 months = RM 180 to use this UMobile Power Plan.
How is it better than other packages??

P.S.-

Here is d link to d UMobile FAQs:

http://www.u.com.my/faqs/52/261
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now here's the catch:

QUOTE
What is FREE basic internet?
FREE Basic Internet offers you basic Internet access at speeds of up to 64kbps. Utilisation is subject to a fair usage policy of 2GB per month, after which you will be unable to perform any further Internet browsing.


besides that, the 150min is to all telco?
and it stated 15min free perday, un-utilised does it carry forward to next day?
the100308
post Aug 10 2015, 10:16 AM

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Guys wondering if umobile prepaid user can transfer credit balance to another number
vostro78
post Aug 10 2015, 02:02 PM

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QUOTE(the100308 @ Aug 10 2015, 10:16 AM)
Guys wondering if umobile prepaid user can transfer credit balance to another number
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no
SmokeyTheBear
post Aug 11 2015, 05:58 PM

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I went ahead and got the U Mobile 88 postpaid "broadband", since it is the only no-contract option I could find. Regretting it, the same reason I discontinued using it 2 years ago.

The connection is ok sometimes, but out of a sudden I will lose signal (or get EDGE instead of HSPA) and be unable to reconnect for some time. Very unstable. Highly recommend against getting U Mobile for internet.

I wanted to get the LTE modem for better speed/stability, but at the U Mobile service centre they told me it was out of stock and would not be restocked, so I was stuck with the 3G modem. Sigh, have to cancel it again.

What is the cutoff period for cancelling internet subscription, so that they don't charge you for the next month? Also, do I have to return the "free" Mifi modem?
waisang
post Aug 11 2015, 06:09 PM

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QUOTE(SmokeyTheBear @ Aug 11 2015, 05:58 PM)
I went ahead and got the U Mobile 88 postpaid "broadband", since it is the only no-contract option I could find. Regretting it, the same reason I discontinued using it 2 years ago.

The connection is ok sometimes, but out of a sudden I will lose signal (or get EDGE instead of HSPA) and be unable to reconnect for some time. Very unstable. Highly recommend against getting U Mobile for internet.

I wanted to get the LTE modem for better speed/stability, but at the U Mobile service centre they told me it was out of stock and would not be restocked, so I was stuck with the 3G modem. Sigh, have to cancel it again.

What is the cutoff period for cancelling internet subscription, so that they don't charge you for the next month? Also, do I have to return the "free" Mifi modem?
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Go to http://www.complaint.cfm.org.my/ and file a case, it is a better way to talk to them for resolution.
fisherman10
post Aug 11 2015, 09:04 PM

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QUOTE(SmokeyTheBear @ Aug 11 2015, 05:58 PM)
I went ahead and got the U Mobile 88 postpaid "broadband", since it is the only no-contract option I could find. Regretting it, the same reason I discontinued using it 2 years ago.

The connection is ok sometimes, but out of a sudden I will lose signal (or get EDGE instead of HSPA) and be unable to reconnect for some time. Very unstable. Highly recommend against getting U Mobile for internet.

I wanted to get the LTE modem for better speed/stability, but at the U Mobile service centre they told me it was out of stock and would not be restocked, so I was stuck with the 3G modem. Sigh, have to cancel it again.

What is the cutoff period for cancelling internet subscription, so that they don't charge you for the next month? Also, do I have to return the "free" Mifi modem?
*
Where is your exact location?
SmokeyTheBear
post Aug 11 2015, 09:45 PM

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Already e-mailed U Mobile about the issue, haven't got a reply yet.

I'm in Taman Pelangi, Johor Bahru.

I just hope I can get Unifi soon (pending since installer has long schedule), because the 9GB quota MB88 is simply not enough to last the month. I'm not even a heavy downloader! Just regular usage shared with 2 other people in the house.
fisherman10
post Aug 12 2015, 09:16 PM

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QUOTE(SmokeyTheBear @ Aug 11 2015, 09:45 PM)
Already e-mailed U Mobile about the issue, haven't got a reply yet.

I'm in Taman Pelangi, Johor Bahru.

I just hope I can get Unifi soon (pending since installer has long schedule), because the 9GB quota MB88 is simply not enough to last the month. I'm not even a heavy downloader! Just regular usage shared with 2 other people in the house.
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According to coverage map in umobile website, the 3G coverage there is very scattered. Is your exact location under the 3G area? If not then can't do much.
kroul2
post Aug 14 2015, 12:45 AM

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Wanna know, does U Mobile charge for data domestic roaming? also, do we need to enable data roaming on our smartphone setting to able to use the domesting roaming feature?
LostAndFound
post Aug 14 2015, 02:21 AM

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QUOTE(kroul2 @ Aug 14 2015, 12:45 AM)
Wanna know, does U Mobile charge for data domestic roaming? also, do we need to enable data roaming on our smartphone setting to able to use the domesting roaming feature?
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No, yes.
cybpsych
post Aug 16 2015, 12:54 PM

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As part of U Card’s 2nd year anniversary celebration, all U Card members can now redeem a Prepaid top-up of RM10 with just 530 U Card points! Claim this reward at www.u.com.my/ucard/redemption or via the MYUMobile app!

user posted image
stephantsen
post Aug 16 2015, 03:03 PM

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QUOTE(cybpsych @ Aug 16 2015, 12:54 PM)
As part of U Card’s 2nd year anniversary celebration, all U Card members can now redeem a Prepaid top-up of RM10 with just 530 U Card points! Claim this reward at www.u.com.my/ucard/redemption or via the MYUMobile app!

user posted image
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this promotion valid till?
cybpsych
post Aug 16 2015, 03:05 PM

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QUOTE(stephantsen @ Aug 16 2015, 03:03 PM)
this promotion valid till?
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donno wor. not stated in their fb post.
bowerchung
post Aug 17 2015, 01:09 PM

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Anyone knows any where that i able to topup my prepaid without GST? icon_question.gif
fat16
post Aug 17 2015, 05:53 PM

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QUOTE(bowerchung @ Aug 17 2015, 01:09 PM)
Anyone knows any where that i able to topup my prepaid without GST?  icon_question.gif
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maybe u can ask dato seri keruak smile.gif
the other way is register reload service dealer acc.
Nom-el
post Aug 19 2015, 11:56 AM

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QUOTE(cybpsych @ Aug 16 2015, 12:54 PM)
As part of U Card’s 2nd year anniversary celebration, all U Card members can now redeem a Prepaid top-up of RM10 with just 530 U Card points! Claim this reward at www.u.com.my/ucard/redemption or via the MYUMobile app!

user posted image
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Anyone tried to redeem the RM10 top-up? I did and 1060 points were deducted instead of 530. mad.gif Anyone else having this problem?
cybpsych
post Aug 19 2015, 12:29 PM

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QUOTE(Nom-el @ Aug 19 2015, 11:56 AM)
Anyone tried to redeem the RM10 top-up? I did and 1060 points were deducted instead of 530. mad.gif Anyone else having this problem?
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mine was ok. redeemed 3 times.
Nom-el
post Aug 19 2015, 12:36 PM

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QUOTE(cybpsych @ Aug 19 2015, 12:29 PM)
mine was ok. redeemed 3 times.
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How did you redeem yours? Through the app or website? I did mine through the website.
cybpsych
post Aug 19 2015, 12:42 PM

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QUOTE(Nom-el @ Aug 19 2015, 12:36 PM)
How did you redeem yours? Through the app or website? I did mine through the website.
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i used app.

the website not updated, i avoided that.

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