Hi,

I received this Free Speed Upgrade promo. And I am still under contract.

My question is will the RM20 rebate still applicable if I opt for this promo? Thanks 😊

Add on: I did check with Maxis CS, but they are not sure about this despite the FAQ got mentioned it. 😅

Thanks for the suggestion. I’ll just put this on hold first. Do let me know if you are able to seek solution. 😊

This is so unprofessional service from Maxis, I really hope they will refund back all your paid rebate.

As their FAQ clearly states that “ Yes, your current special discount offer will be carried over to the all-new Maxis Home Fibre plan until the special discount expiry.”

Mine carried over, despite the 24 months rebate ended 3 months ago
Didn't dare to check with CS 
And the 24 months count down is gone from my bill somehow...
This is the bill from February 2024

This is the one from February 2023, before I grab the free speed upgrade

They did messed up mine last year, but fixed after contacting their CS on twitter. Still, never received a refund

It's sad to see this happening. You are probably the first to report this issue here; others (me included) are/were getting the discount transferred automatically from the old speed to the new speed.

create a timeline as complete as possible on a piece of paper. put in date, time, names, etc.

i suggest you call 123, get agent's name (and confirm it, to impress you are really taking note of the name), ask for ticket status and if unsatisfied, demand to speak to supervisor, don't take "cannot" from agent.
when you get to speak to supervisor, relate to him your issue and the timeline of what you have done, and impress on him that it had been taking so long and yet maxis haven't responded with satisfactory explanation, yet alone to implement resolution. you get the supervisor to kick the stuck processing forward. usually that means a "call" to the offending processing agent.

remember it's not supervisor's and this agent's fault. they are just unfortunate pathway so that you can get supervisor to escalate to the real processor on your behalf.

i .... would be asking for the missing discounts to be credited one-time lump sum instead of extending beyond end of contract. cheeky move on maxis part, that you're confirmed staying another 3 months.

Guys how do u pay ur fiber bill other than maxis website/app ?

I know right?

But I'll request for missing rebates to be credited manually. 3 months + SST to be reflected in May billing at least. So then I can decide by Jan 2025 if I want to hop to Unifi or......continue Maxis (providing I get good rates like fruitie)

Let's see April billing, only then I can give a sigh of relief.

My experience is that I had to call them with the transfer ID; that's how I got my free 8 months.

Soyacincau:
Several Malaysian telcos/ISPs including TM, Time, Maxis, U Mobile and CelcomDigi have been found implementing Transparent DNS Proxy. This forces internet traffic to go through a local DNS even if you use Public DNS such as Google and Cloudflare. As a result, blocked websites are inaccessible even with Public DNS.

Time to go VPN/DNS over HTTPS

If I use tls://dns.adguard-dns.com, straightaway DC
dns.adguard.com no problem thou

No la. Mine was initially given 8 months free subscription then they screwed up and started billing me in the fourth month, which they cannot reverse anymore. Thankfully, I had SST credits from the last four months and it was used to offset this mistake. As a token of appreciation, Maxis gave me another 6 months when I made a complaint about the free months removal. So, all in one, it was 10 months for me.

Oh no wonder. I don't have a postpaid plan with Maxis, only this Maxis Fiber.

The next thing I plan to do when I go back to my place is to change my Asus router to Maxis Huawei router. Then, I change the SSID and password to be the same as my Asus router, so that I don't need to setup all my IoT devices again. This will work right? In this case, I can verify if it is a router issue or Maxis issue, then Maxis has no more reason not to help me troubleshoot.