The lowest ping I didn't use VPN.

The rest higher ping I use VPN.

I use unifi too, the ping is around 5-20ms without VPN.. And I said before, everything is smooth, I don't play online game.

And also I'm not work / NEVER work for maxis, I'm work as technical engineer in HP company.

A very friendly advice for those who want to sign-up for maxis ftth, DON'T!

My connection has been down at least 3 times every year for the past few years. Worst of all it could take up to 10 days to solve the issue when your internet connection is down.

When you call up customer service, they either do not understand what you said or giving you the wrong answer.

When you request to speak to technical team, they refuse to do so.

They set all kinds of barriers to avoid responsibility.

I've had enough this time around. I told them something wrong with the TM Huawei Modem, yet the customer service does not understand. I need to call 3 times to explain the same thing again and again, before a report is created.

Then today they sent someone from maxis team who are not able to do anything, because it is TM Modem issue. No TM guy available.

I will take legal action against Maxis this time around.

Its better u complain to MCMC.. They can help u solve the issue.

Maxis ftth customer service is the worst. No use of complaint.

Waited 10 days even after complaint to mcmc.

Hopeless, going to sue maxis!

This post has been edited by danieltay: Dec 11 2015, 01:12 PM

Maxis, case #C17127262 reported Wednesday 9th December, but you are still not able to set up appointment with TM to fix my TM Huawei Modem.

What the hell are you guys doing?

Those who want to apply for maxis ftth, please run away as fast as you can!

If your internet is down, you will have to wait at least 7 days!

And best of all, they will give you all sorts of promises, like someone will call you by 2pm, will call you within 30 minute, but you wait whole day until tomorrow also no one will call you!

Really international PUKIMAK service by Maxis FTTH!

This post has been edited by danieltay: Dec 12 2015, 11:04 AM

Run for your life!

Better cancel your application because if your internet is down, you will have to wait at least 7 days before someone shown up to solve your issue.

Maxis always have to wait for TM guy, and priority is given to unifi, maxis ftth customer always have to queue up at the back.

This post has been edited by danieltay: Dec 12 2015, 10:43 AM

Run for your life!

Better don't apply because if your internet is down, you will have to wait at least 7 days before someone shown up to solve your issue.

Maxis always have to wait for TM guy, and priority is given to unifi, maxis ftth customer always have to queue up at the back.

This post has been edited by danieltay: Dec 12 2015, 10:42 AM

Astro on IPTV?

Please pray God will help you, because even God cannot help you when the Internet is down!

They will take 7 days to fix it, and while waiting, you are advice to stare at the wall for 7 days, no astro, no internet!

NEVER EVER SUCBSCIRBE TO ASTRO IPTV, EVEN GOD CAN'T HELP YOU!

No, not the same even if on the same backbone.

When your internet is down, you have to wait at least 7 days, priority is given to Unifi customers.

I'm using both service. I can call TM den they can solve Unifi n maxis together.

Yeah, your case it very rare.

How many people use both, maxis ftth and unifi?

Only one in a million, talking about statistics!

Understand that..

Don't angry bro. Mcmc can help, u need contact them.. All the best bro..

MCMC fine them kacang amount. I'd say let him get his justice
LET THERE BE MYREPUBLIC

Bloody fed up already!

At least internet down 3 times a year, every time it takes 7 to 10 days.

Somemore I need to call 5 times a day, and they promised to call you by 2pm, within 30 minutes, blah3, yet no one call you until next day. Then you need to call another 5 times next day with the same bullshits promises given, yet again.

I am sort of technical guy, yet the customer service try to bull me with all logical explanation, they think they can con me like the typical users.

MCMC? I did report to mcmc, still the same, no improvement. This is simply a cycle of hopelessness!

After this matter is fixed, I will proceed to sue them.

This post has been edited by danieltay: Dec 12 2015, 12:35 PM

Dear SIFU all, i just installed Maxis fiber broadband fixed IP package 30Mbps yesterday. can i configure the maxis router from WAN? example: router is located in office, can i configure the router from home?
i can ping the IP with 100% response from home, but when i key http://123.133.xx.xx at browser, nothing came out.............(although inside office LAN, i can access router easily)
just wonder any special setting need to choose inside maxis router?

Use teamviewer..

Or else buy fortinet firewall router and set VPN server, den at home connect office VPN den u can configure ad.

this the "workaround" currently what i do (remote access software & VPN) ....
just wonder any other way can direct open the router login page by browserfrom WAN which is same like Ohana (another ISP).
actually my final plan is set a mail server, using DMZ feature at router side forward packets from router to mail server

another story, i found that both Maxis & Ohana not provided addtional public IP like Unifi, example if using fixed IP Unifi , my unifi router get the public IP 17x.xxx.xxx.133, and then my device (server/pc/firewall) which is connecting to router with LAN Port1 will get the public ip 17x.xxx.xxx.134, but the disadvantage is router Lan port 2,3,4 cannot be used for other PC/acess point/router

This post has been edited by Konohamaru: Dec 12 2015, 03:28 PM

And from your post, you clearly didn't look at the location of the server when performing speedtest. Go try and find any ISP that will give you <100ms to US.

Are you subscribing fixed IP or dynamic IP? I have one fixed IP service in my office and they provide router IP and user IP, similar to UniFi. You also can get additional IPs at extra cost.

Not US.
Just Singapore, >100ms
And from your post,you clearly didn't play any game that the server is located at Singapore. Go try and find any game that route to Singapore.

What game? I play several games which goes through Equinix SG and also games on Valve servers.

No issues.