Restart btu n Maxis router.

If problem persist call maxis to reset your port.



This post has been edited by jusbella: Dec 2 2015, 12:00 AM

anyone having problem with maxis fibre loading opengl or astro on the go?
it couldn't load at all. last week was ok

Testing speed... Faint


Attached image(s)

my unifi 5mbps... hmm maybe is due to the time also. Quite late now. Will test again tmmrw at 7+pm



This post has been edited by Davidtcf: Dec 3 2015, 12:04 AM

i had already fill up the application form for 20mbps plan in maxis official website on 1 dec , but no response until now, no even a call or an e-mail...
1) anyone know how many days needed for the application's process
2) if i want cancel the application now, how to do it? any charges?

This post has been edited by enzo0919: Dec 3 2015, 01:30 AM

You should go Maxis Center submit your application. Within a day CS have call you for appointment.

Hi enzo0919,

Once you submit your application, you will be contacted within 7 working days. No charges for the cancellation

Thank you

peak hour @unifi vip5.. still better than maxis'. Ping is very important when playing any online games.

(son is watching youtube when i was testing this so maybe that's why slight drop)



This post has been edited by Davidtcf: Dec 3 2015, 08:59 PM

Does Maxis have some sort of problem with consistency or something? Neither are anywhere near the 10 Mbps promised...

Nope












This post has been edited by jusbella: Dec 6 2015, 07:28 PM

Try rerun the test with wired Ethernet connection to your router.

dear maxis

maxis 10mb user here

the power adapter for huawei gateway hg665a from tm is spoiled

do you have warranty for it?

It's lifetime warranty from tm.


U need call up Maxis and they'll liaise with tm to help u replace the adapter.

Is it something wrong with TM Huawei Modem?

I normally off my internet at night, and then restart it the next morning.

For 2 straight days I noticed the TM Huawei Modem has difficulty to connect to the internet. It will take at least 5 minutes to get the DSL light.

The TM Huawei Modem will retry to connect for at least 10 times, before it is successful. It will reboot itself as I can see the whole thing will restart itself with the power off and on again.

Is such behavior something wrong with the TM Huawei Modem? A sign it is going to spoilt?

But once it get connected to the Internet, it is working fine, until I off both TM Huawei Modem and Maxis router, the symptom come back again, please help.

Hi danieltay,

May we know, since when you encounter such issue?
Upon checking, it will take few minutes for the model DSL light to turn on after we restart the device.

Thank you

Try replace the fiber cable and test again.

Thanks for the reply, good to know someone from Maxis here.

The normal process is the Modem DSL light turn on in less than 60 seconds(no auto restart of modem while waiting the DSL light turn on), and then it takes another few minutes for the Maxis router to turn on the blue light and then connected to the internet. I've been dong it for years, everyday.

But only these 2 days the Modem keep auto restarting(I can see the power on and off again) before the DSL light turn on, and it takes about 5 minutes for the DSL light to turn on.

I call up Maxis center and Ika promised to hook me up to one of the technician, but nothing happened thus far. You guys trying to set barrier yet the customer service always fail to relate the real issue to the technical department. In such case, I need to speak directly to the technician to let them know the real issue.

For your info, I even got a ridiculous answer from your customer service saying it has to do with my wifi channel. This is TM Huawei Modem issue yet you tell me it is wifi channel issue when my internet has problem to start. That is how poor is your customer service.

Please get your technician to call me, if you are serious about solving customer issue and committed in serving the customer, as promised!

--PMed--

I called Maxis to reset my port last week. The speed returned to normal ... but it was short-lived. The connection is back to being slow again since yesterday; I'm getting download and upload speeds of 2 Mb/s when I used to be able to get upward of 7-8 Mb/s even on wi-fi.

Holy jesus.
The ping is so high and you still satisfied with it.I bet you are a Maxis worker.
STUPID EVER.
Every gamer know that the most important for online gaming is the ping.
Even you have 100Mbps speed,but with a ping like this.You won't be able to play a game.
Stop saying that your Maxis line is okay.You feel okay is because you never play online game.