I also experience the same thing, call them everyday to reset port on their side... then everything was ok... until the next week

port theft? sounds like internal ppl wanna grab some quick bucks

My lengthy miscap ordeal came to an end after the TM technician's 2nd visit to check my line. He must have lodged a very serious report to his superiors. I received a call from the local TM staff to tell me that "KL dah upgrade port anda ke 4mb.", to which I replied that it is NOT an upgrade...it is merely what I am supposed to get for what I'm paying money for! I checked and indeed my line was over 4mbps again. 30 min later I received a call from TM HQ to ask how my line was performing, to which I replied in the positive.

Though I can snap together a pc in 30-40min, I am far from being a tech. I had never heard of the word "miscap" until I posted my irritating problem along with modem stats in this forum early this year. My thanks to Blacktubi and the others who made me aware that miscaps do exist. I hope your problem can end soon!

After my miscap problem was resolved, I did some very serious googling to educate myself on the vagaries of ADSL and port settings. It takes deliberate and premeditated human intervention (in most cases) for port rates to be changed. Keep on lodging complaints with TM and please do as norman05051984 intends to in post #961. If many victims of "miscaps"/port theft make noise, then maybe the problem can be reduced to a minimal level.

I call everytime as soon as I realise my speed goes down...

guys, u call this 100 or got any direct line

hi,

do you means every month we will be charged rm1 for Butir Lengkap Panggilan STD?
btw, what STD stand for?


sorry for bring up old reply.

yes Rm1 monthly but no idea whats the STD stands for

get times better 8mbps only at rm13x

tvbox need 2mbps

damn it..today just call TM point ( small branch ) he told me that my area its actually cover 4mbps....i was shocked because i call manytimes to TM point ( main branch at sban ) ..they keep say my area not support 4mbps..

who should i believe ?? any idea to ask TM upgrade my area to 4mbps ??

If they say your location is supported, quickly subscribe before someone grab the port.

One say can support one say can't support...

Huh how can it be 8Mbps at RM13X?

Let me tell u my own experience.

After over 8 yrs on a 1mbps connect, I always asked the staff of tmpoint when the 4mbps service is available on my street. the answer was "not yet". In my 9th yr on 1mbps, the tmpoint staff phoned their tech dept in front of me to ask, and the answer was that 4mbps was available, but they were not taking in more new subscribers because the line was not yet stable and early adopters couldn't get a decent connection. I asked the TMpoint staff to give me a call when it was stable because I wanted to upgrade.

A few months after that, TM installed a new cabinet on my street. A few days after that, I got a call from TM offering to upgrade. Price was too high (RM150/month) and I refused (I was expecting a lower price like some other users got). A month or so later, they called again with a lower price (RM130/month). I accepted and 2 hours after that I got a call on landline as well as SMS on cell informing me that my account was upgraded to a 4mbps connect.

My suggestion: personally go to that "small branch" TMpoint, ask the staff to help check with tech dept as to the availability and stability of a 4mbps connect in your area. The techies will know the actual situation better than Tmpoint staff. If all is good, upgrade!

edit: corrected a typo.

This post has been edited by andyng38: May 16 2015, 11:56 AM

Thx bro, I will go to thr by Monday, wan to give them some pressure...the jimat hebat package was too attractive for me

129+6% gst gst gst!!

Where did you get RM129 for 8Mb package? Last I checked it starts from RM160

he say get TIME. u check TM of koz RM160..

Ic, thanks for clearing that up. Overlook the "times". In any case, Times Broadband coverage is still so limited therefore even if ppl recommend it chances are you're not covered.

applied thru 3 diff tm branches for an internet connection after moving to a new house

for the first four months still no call from any tm branches since all said my are was full and there was no port available.

just about one week ago a tm agent called telling me that my area now have one port extra and supports 4mb

after a week of waiting i received a text message from TM itself telling me the area that im staying still no 4mb service available. i called the tm agent to double confirm then only they said that my area dont have any port or so wtv.

then for some reason another text from TM telling me that a contractor is coming to fix the internet and an order number has been set and all. then i called tm again and they said they themself dont know how can the contractor still come to my house eventho in the system theres no available service yet.

contractor came to my house then he himself do not know the status of the internet service and he just simply fix the internet to see whether its working. and voila suddenly got internet and now my house is on the 4mb streamyx.

tm just really need to fix their shit up when it comes to their own database between them and their sales agent and even towards their contractors.

I'm in the same boat as you. Did what you did, even report to cfm, still no result, gaaah.

This post has been edited by Sairenji: May 18 2015, 08:02 AM