4Mbps user here since April '14. No major problems with good speeds from April-December '14. This Jan, speed deteriorated. Getting 1700-1800kbps download.
Have lodged 5 complaints this month. It's a record...I've never complained so much to TM before!

After 2 of those complaints, SNR became better, speed was normal for a short while (3500kbps or better for approx 6 hrs in one case, and 10 minutes in another case), then deteriorated again to the former levels.

Have changed to new modem, new microfilter, new network cable. Same result as when using old modem, . It takes awhile to connect, with the DSL light blinking a long time, then the internet light being red for a whiles, then the DSL light becomes stable and internet light turns green. However once connected, the line is stable. The phone line when on a voice call is rather clear.

TM technician came to house, checked phone line, then called someone to test my port...they couldn't even see the port.
He then left to check the cabinet. My connect became fast again for 10 minutes today. There was a thunderstorm and power failure. After the storm was over and power came back, the 1700-1800kbps speed also returned.

Don't know what else to do....will have to lodge a 6th complaint tomorrow if things remain as is. Attached below are photos my line stats and speed test. I have a feeling that the cabinet is having major problems. Any insight from network gurus here, or users with similar problems would be appreciated.

I had mentioned the possibility of a miscap twice before. They checked and confirmed that I am on a 4M package and line. I was called today by the TM tech dept in my town, and told to call them directly instead of reporting to the 100 number, if there were more problems. So I'll do just that during office hours tomorrow and I will bring up the possibility of a miscap again. Maybe something in their system keeps shunting me back to a 2M connect. Thanks for bringing that up!

Thank you. I will definitely stress the ADSL speed to them and hopefully the problem can be resolved by placing me on the proper cap.

Madd3rz blacktubi

Re: my problem as per post #505

Both of you were correct. TM Tech visited again just now, tested the line yet again, and all is ok BUT I had been downgraded (for no apparent reason) to a 2M package.

If this persists, they will launch an internal investigation as to why I had been constantly downgraded. Speculation by the techie on possible causes are: shortage of 4M ports leading to "port theft" for favored customers, and sheer incompetence by someone assigning ports.

Am currently awaiting to be assigned back to the proper port speed that I am paying for. One thing I must say: TM's staff on the phone and in person are courteous and professional.

My thanks again to both of you for the valuable inputs.

Problem resolved! Hoping it stays fixed.
Now my IP address shows on TM's speed test, unlike before.

Glad you could resolve your miscap prob as well. It can be quite frustrating and took a fair bit of effort and patience.

I had used ookla too, and the dl speeds were always 100-400kbps lower than TM's speedtest. I had been preparing a formal complaint to the MCMC, and decided it was better to use screencaps of TM's own speed test in my complaint (less excuses for TM to fall back on)...it had gone as low as 1200-1300kbps at the worst point. Anyways all is well for now

Ah yes...I had forgotten about ADSL overhead. The last words the tech said as he left my place was that he would get a 5 meg port assigned to me. I was puzzled and just thought he had meant 4 meg instead. It's been a boggling journey to get back my old speed, with them initially blaming my wiring and equipment. New modem, 2 new microfilters, 2 new sets of network and phone cables, almost was convinced to change all my phone wiring...and it turns out to be a miscap. My old stuff was and is working as it should. Thank you for your input!

Attached are a printscreen of my ADSL statistics for today 24th Jan 15, and photo of torrent speeds (taken with cellphone to whatsapp to a friend) yesterday...am not downloading anything right now. With enough seeders, can sustain 405-450kB/s.

Yes. Kaiserreich explained it quite well and logically in post #521.
I'm capped at 5119 for downstream, so after deducting ATM and tcp/ip overheads, my downstream will be 4+mbps.

It would be easier for me to say "yes, you have been miscapped", but in truth, I can't. I will try to explain why.

With specific reference to my low speed problem in post #505, during the course of my 3rd or 4th complaint to TM this month, my download speed went up to around 3.6mbps for about 10 minutes before the line died again. On rebooting the modem, the downstream fell to 1.6-1.7mbps again. Something (or someone) in their system was deliberately miscapping me.

When I phoned 100 to make yet another complaint, I mentioned about the down speed reaching 3.6mbps for 10 minutes, and the tech support guy on the phone said that as long as the speed was within 25% of my package's best effort speed, the connect is considered to be within acceptable working parameters. Now, 25% of 4mbps is 1mbps....so I have to be satisfied with a 3mbps connect? From April (when I started using the 4meg package) to Dec '14, I had been consistently getting over 4mbps downstream.

I do not know if that 25% allowance is really the parameters of what TM determines to be an acceptable connect. Was the tech support guy really correct in saying that? I have no idea. Maybe they have to mention that 25% allowance because some accounts are located further from the cabinet or poor/old copper makes for higher signal attenuation.

All I can say is that Kaiserreich's explanation in post #521 makes good sense, and in post#523 I had mentioned that the tech guy told me he would get me a 5meg port just before he left my house for the 3rd time. This was after I had showed him my modem's DSL stats which showed that my line was only at slightly above 2000kbps.

I'm definitely not a networking expert...am just a normal user. All I can suggest is that you call 100 and tell them your DSL stats and see what they say. Hopefully you can be allocated a 5 meg port too.

Your attenuation is 11.2db, I believe (112 x 0.1db).

About the planes flying overhead (this is just a guess...repeat- a guess!): maybe as they near the airport, they are reflecting more radar waves in your direction, and that is causing RF (radio frequency) interference with your electronic equipment?
If you like, try downloading an app from Google Play if you have an android phone, like RF Signal Tracker, EMP Detector or similar. If the app shows a big jump in RF strength when a plane passes by, that may indicate one of the sources of your problem. It's a rough gauge and depends much on the sensitivity of the sensor in your phone, but it's better than nothing.

Switch to Google DNS
https://developers.google.com/speed/public-dns/docs/using

Forward your port
http://portforward.com/english/routers/port_forwarding/

Please note that your torrent download speed is also dependent on the number of seeders as well as the bandwidth each seeder allows.

Maybe I can shed some light onto your problem...or maybe not.

I've been using streamyx for about 10 years (9 yrs on 1meg package, now on 4meg). Almost every midnight till 12.40AM or 1AM, the net slows down, and most times at 4.30 to 5.30 PM too. I've long grown accustomed to that and accepted it as "one of things". It happened when I was on 1 meg and still happens now on the 4meg package. Same thing happens when using Streamyx DNS, Google, or Open DNS. Other than those times, when my cabinet and line are working properly, I have decent speeds.

I can only postulate that at those times, Streamyx is shaping traffic in my area. Am no networking expert, but I suspect that they MAY BE allocating more bandwidth to commercial customers (banks, post offices, govt departments) at those times for data transfers of the daily transactions, backups to remote storage etc. It could be that they have insufficient bandwidth in certain areas and the normal home user is throttled in favor of those other customers during those peak times. I say this because Maybank2u shuts down at midnight for maintenance...other banks may do the same, and the 4.30-5.30PM slowdown occurs after banking hours too.

Well you can dial 100 and lodge a complaint...though I doubt it'll do any good. When I was on the 1meg package, I had complained of it twice with no effect....who knows...maybe your complaint will have better luck. The phrase "best effort speed" gives them a rather large leeway when allocating or throttling bandwidth. I had spoken to a few Streamyx users in my area and they had noticed the same slowdowns at approximately the same times. Since you know the approximate times of the slowdowns, the only suggestion I can make is don't stress yourself and simply avoid using the net during those times for ping-critical applications.

So do u still have to pay for the rental of a telephone line, or is it just a pure data line that comes for RM120?

Good deal. Grab it! TM seems to be dropping prices every so often. In the past I was offered RM150 for 4meg streamyx with phone line. Didn't take it. Then they dropped to RM140...I didn't bite. Then they reduced to RM130...I bit. Now u can get it for RM120/month...u saved RM240 for the 2 yr contract! I wonder why they have such disparate pricings...read about some users can get 4meg for RM88/month, but it's only available to certain areas/income group or something like that.

Anyways congrats and enjoy yr speedier connect. I've already run out of stuff I wanna download

I had the same problem (see posts #505-510). Madd3rz in post #701 is correct; it's a miscap.

If you can't borrow a neighbor's phone to register a complaint, pop down to the nearest TM Point and use the phone there. I've done that several times in the past. You can report service faults by cellphone too, but some charges may apply: https://www.tm.com.my/OnlineHelp/CustomerSu...viceCenter.aspx

No problem to access pan.baidu.com .
Better check your firewall...maybe the site's being blocked on your pc?

As per post #758, do go to TM Point and verify that your area does indeed support stable 4 meg. It is worth the trouble!

My experience: 2 times I went to verify. I asked the TM Point staff to call their tech dept and ask them if my specific area was ok for 4 meg. 1st time I asked, they said "belum stabil lagi", and advised me to wait. 2nd time (about a month later) I asked again and they confirmed that it was stable in my area. About 2 weeks later I got a call from TM offering upgrade from 1 meg to 4 meg and I grabbed it. The reason I went thru the trouble was I had heard horror stories from users in my area of frequent disconnections, very slow speed, cannot browse etc on the 4 meg package.

Maybe the agent knows that there are problems with signal attenuation in your block of flats?

If you want to find out more, I suggest u go to the nearest TM Point, give them your phone number and ask them to call the tech dept to ask if your area really can get stable 8mbps connect.

About 4 or 5 days ago I got a call from TM asking if I want to upgrade from 4 to 8 meg with free Hypp tv for RM150/month...the upload rate is still the same as 4 meg package and I don't really need more download speed, so I declined.

My 2 sen opinion: Shabery Cheek (if he was not just spouting hot air) is looking into reducing internet prices. Should he be successful, hopefully we will pay less. It is unclear if any price reductions will also apply to the rates in a contract. My contract with TM expires soon...so I will wait and see. If you don't really need faster speed for the time being, I suggest that you wait a while also to see what develops.