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 Official Bandar Tasik Puteri @ Rawang Thread, Appreciation Carnival. 6th December 2014

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dino_rongak
post Dec 23 2014, 12:41 PM

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QUOTE(leekk8 @ Dec 23 2014, 10:11 AM)
Seem like many of the phase 2 units have defects of leaking. Even in Garden Heights facebook group, many owners said there is leaking.

Really hope LYG take this seriously, as I believe these comments will definitely affect the coming buyers of Acacia phase 2 and 3, as well as the Seiring East and West. And I really hope the coming phase 3,4 and 5 will have better quality.
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Any GH Phase 1 owner here? I want to know if they are also facing the same issue as stated here. If they do, LYG will have to replace the whole QA/QC team la because it seems to me that they don't know how to do their job.

If LYG continues to plan selling the houses in BTP, they need to step up and address this issue accordingly. Bad reputation from previous projects are not a good way to seel your future development especially nowadays people go online first to see the feedback of previous owners before buying.
BTP14
post Dec 23 2014, 09:46 PM

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TSLow Yat Group
post Dec 23 2014, 10:12 PM

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QUOTE(LudiStyle @ Dec 23 2014, 11:30 AM)
Im also afraid of these things to happen. Im not too sure how bad these defects are but one thing for sure even if the contractors repaired it, upto what extend they repair it we are unsure (maybe surface job only) but i'm so sure that if it's already masuk air, its like kena cancer and then chemo chemo till have after effects.

Will there be problems coming back after the warranty period?
And if that happens, we'll have to fork out money on our own to fix it.

The word faith I dont think is reliable as lets say u are buying a car and the day u go and collect it, u saw the exhaust pipe dangling and power window also cannot wind up the window to close properly.

Then the manufacturer says they will fix it and then for sure they fixed it. However, after a month or 2 or maybe after expiration of warranty, the defects seems to come back again and u have to chase related parties on this problems again.

U lose time and then ppl who dun think worth the money to repair it will just pay the house and wont live there and lastly become haunted area liao.

Anyway , Just my opinion la. cry.gif  cry.gif  cry.gif
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Hi Ludistyle, Let us assure all our purchasers that whatever defects mentioned in the defects list will be attended without fail. LYG is not a first time developer and we have built and delivered thousands of houses including high end condominiums and service apartments. We are a reputable company, long existed even before the names of recent established companies.

It is unfortunate that some houses do incur some of the defects highlighted, but these are isolated cases. Let us be practical in voicing our grievances, we do understand just like everyone else we want a house with zero defect, that is our mission which we will strive to achieve. Take for example we have compiled the defects list and we noticed that most of those defects are due to painting work and hairline cracks which are very common in any development. We have seen a full page of comments contain in the list, 90% are due to painting, which to some are acceptable whilst other might want a perfect job. Still this will be rectified.

We want all our purchasers to be proud of the house you bought, good quality and built according to the specifications. We are very sure that your house will appreciate in value, and is value for money. If any of the purchasers are still not satisfied please call our sales office and leave your name, phone and unit no, and we will revert back to you soonest possible. This is our commitment.
TSLow Yat Group
post Dec 23 2014, 10:16 PM

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QUOTE(BTP14 @ Dec 23 2014, 12:04 PM)
That my hope also... you guys have pay higher price for the house, should compatible with the quality of the house.
LYG please la 'jaga' your new buyers...
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Hi - We have replied, and your request will be complied with. We want happy purchasers proud of the house you own.
TSLow Yat Group
post Dec 23 2014, 10:18 PM

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QUOTE(treblecase @ Dec 23 2014, 12:09 PM)
So, QA/QS is a problem. But we have to look at the bigger picture. If it's just a few units, it's acceptable but if it's widespread, then we may have a problem in hand
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Hi - We have replied and explained.
TSLow Yat Group
post Dec 23 2014, 10:29 PM

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QUOTE(BTP14 @ Dec 23 2014, 11:18 AM)
All the best... I think they will and have to care more to new buyers because you pay a lot for the house.
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Hi - Just a passing comment. LYG cares for All our buyers. You paid for a house, and you want what you paid for. LYG will deliver according to the approved drawing and specification, and a house you can call Home.


Yuin Chuan See
post Dec 23 2014, 10:39 PM

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QUOTE(Low Yat Group @ Dec 23 2014, 10:12 PM)
Hi Ludistyle, Let us assure all our purchasers that whatever defects mentioned in the defects list will be attended without fail. LYG is not a first time developer and we have built and delivered thousands of houses including high end condominiums and service apartments. We are a reputable company, long existed even before the names of recent established companies.

It is unfortunate that some houses do incur some of the defects highlighted, but these are isolated cases. Let us be practical in voicing our grievances, we do understand just like everyone else we want a house with zero defect, that is our mission which we will strive to achieve. Take for example we have compiled the defects list and we noticed that most of those defects are due to painting work and hairline cracks which are very common in any development. We have seen a full page of comments contain in the list, 90% are due to painting, which to some are acceptable whilst other might want a perfect job. Still this will be rectified.

We want all our purchasers to be proud of the house you bought, good quality and built according to the specifications. We are very sure that your house will appreciate in value, and is value for money. If any of the purchasers are still not satisfied please call our sales office and leave your name, phone and unit no, and we will revert back to you soonest possible. This is our commitment.
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wut2du
post Dec 24 2014, 08:47 AM

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QUOTE(BTP14 @ Dec 23 2014, 11:33 AM)
That was happen to me la... already lodged the defect report ---> no action ---> did lots of follow up ---> still no action ---> keep on waiting ---> don't want 'gaduh-gaduh' ---> cannot wait anymore because need to move in ---> did repaired by myself ---> warranty period end ---> not a happy ending story...
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Haha this story is same as mine, im in block 3 btw, i thought new management not the same as last one, and the promises until now were not fulfiled, they just want to sell houses after that you on your own. I want to add that not only me but my father also bought house in block 6 he faces the same defect like my house such as leaking roof, water seeping from the bathroom (guess they didnt do waterproofing in order to cut cost) and now my sister going to receive her key for garden height phase 1(dont know whether already received or not). Lets wait if her house will face the same problem or not

This post has been edited by wut2du: Dec 24 2014, 08:54 AM
kickasix
post Dec 24 2014, 01:05 PM

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QUOTE(Low Yat Group @ Dec 23 2014, 10:12 PM)
Hi Ludistyle, Let us assure all our purchasers that whatever defects mentioned in the defects list will be attended without fail. LYG is not a first time developer and we have built and delivered thousands of houses including high end condominiums and service apartments. We are a reputable company, long existed even before the names of recent established companies.

It is unfortunate that some houses do incur some of the defects highlighted, but these are isolated cases. Let us be practical in voicing our grievances, we do understand just like everyone else we want a house with zero defect, that is our mission which we will strive to achieve. Take for example we have compiled the defects list and we noticed that most of those defects are due to painting work and hairline cracks which are very common in any development. We have seen a full page of comments contain in the list, 90% are due to painting, which to some are acceptable whilst other might want a perfect job. Still this will be rectified.

We want all our purchasers to be proud of the house you bought, good quality and built according to the specifications. We are very sure that your house will appreciate in value, and is value for money. If any of the purchasers are still not satisfied please call our sales office and leave your name, phone and unit no, and we will revert back to you soonest possible. This is our commitment.
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Dear LYG,

From my reading in this forum, it seems that major defect is not only painting, but water seeping from roof to lower floors i.e. to second n gound floor. This indicate low quality of water proofing.

This is of major concerns to new homebuyers. What's d point of having a house but not protected from rain or even from first floor bathroom)?

We do not have the statistics to assure us that these are isolated cases in BTP development, and steps taken by LYG to prevent those from happening again for acacia park etc..

Yes your house's new launch prices are below ur competitor in the same area, but at what stake to us?

Kindly provide us with some statistics and way forward to be implemented by LYG.

Thanks.
kickasix
post Dec 24 2014, 01:07 PM

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Dear LYG,

Forgot to add, apart from water seeping issue, somebody also mentioned about low water pressure problem? This is also a major worry to us.

Thanks.
wut2du
post Dec 24 2014, 01:12 PM

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QUOTE(kickasix @ Dec 24 2014, 01:07 PM)
Dear LYG,

Forgot to add, apart from water seeping issue, somebody also mentioned about low water pressure problem? This is also a major worry to us.

Thanks.
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Low water pressure is true happen to me at blok 3 and to my father house blok 6, water seeping from bathroom also happen to both of our house the paint that they use also low in quality and forgot to mention about one of the bathroom they didnt installed the pump for flushing and the sink pipe, when i ask the said will send the contractor to installed but as always only promise, then when i went to the developer office they said already change management so not their responsibilty...hmmm, my advice to whom that shall received their house check the house thoroughly if any defect detected do not hesitate to push them to rectify it before the warranty expired

This post has been edited by wut2du: Dec 24 2014, 01:20 PM
keponggangster
post Dec 24 2014, 01:36 PM

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Dear LYG or any other taikos,

I wanna confirm that the interchange will be built after the toll coming from KL?

Hence, total cost for a trip to KL is RM2*2+RM2.9*2= RM9.80?

TQ

This post has been edited by keponggangster: Dec 24 2014, 02:13 PM
leekk8
post Dec 24 2014, 02:00 PM

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QUOTE(Low Yat Group @ Dec 23 2014, 10:12 PM)
Hi Ludistyle, Let us assure all our purchasers that whatever defects mentioned in the defects list will be attended without fail. LYG is not a first time developer and we have built and delivered thousands of houses including high end condominiums and service apartments. We are a reputable company, long existed even before the names of recent established companies.

It is unfortunate that some houses do incur some of the defects highlighted, but these are isolated cases. Let us be practical in voicing our grievances, we do understand just like everyone else we want a house with zero defect, that is our mission which we will strive to achieve. Take for example we have compiled the defects list and we noticed that most of those defects are due to painting work and hairline cracks which are very common in any development. We have seen a full page of comments contain in the list, 90% are due to painting, which to some are acceptable whilst other might want a perfect job. Still this will be rectified.

We want all our purchasers to be proud of the house you bought, good quality and built according to the specifications. We are very sure that your house will appreciate in value, and is value for money. If any of the purchasers are still not satisfied please call our sales office and leave your name, phone and unit no, and we will revert back to you soonest possible. This is our commitment.
*
Hi, LYG

If the defect is due to painting, you still can repair and fix it by repainting. However, there are owners saying that water leaking and seeping. This kind of defects always take time to fix and nobody knows if it's permanent fixed. I think prevention is more important while building the house when deal with water, eg. water proofing.

I am GH phase 5 buyer, and I see comments from phase 2 owners, how I can be confident to intro friends to the same project?
ummunawfal
post Dec 24 2014, 02:18 PM

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QUOTE(leekk8 @ Dec 24 2014, 02:00 PM)
Hi, LYG

If the defect is due to painting, you still can repair and fix it by repainting. However, there are owners saying that water leaking and seeping. This kind of defects always take time to fix and nobody knows if it's permanent fixed. I think prevention is more important while building the house when deal with water, eg. water proofing.

I am GH phase 5 buyer, and I see comments from phase 2 owners, how I can be confident to intro friends to the same project?
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agree with u... m a GH phase 3 buyer...my parents bought a terrace house in blok1b bandar tasik puteri..they have been facing da same problems before i.e water leaking...i thought LYG have learnt from their previous mistakes but unfortunately by reading their answer regarding dis water leaking..i think they HAVENT!!


LYG! PLS DO SOMETHING BEFORE EVERY BUYERS BECOME "MELETUP" TQVM

This post has been edited by ummunawfal: Dec 24 2014, 02:19 PM
ummunawfal
post Dec 24 2014, 02:27 PM

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Dear LYG,

If u hv made mistakes, admit it! don't hide it! cos m vry familiar with dat bandar tasik puteri area..my parents r staying there in blok 1b...so now ur job is to rebut our allegations n 2 prove that u've changed...so PLS improve! DONT TALK2 SAHAJA. TQVM LYG.
keponggangster
post Dec 24 2014, 03:27 PM

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chill la...shout also no use since u have signed s&p.

talk nicely to LYG then maybe got chance
ummunawfal
post Dec 24 2014, 03:44 PM

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QUOTE(keponggangster @ Dec 24 2014, 03:27 PM)
chill la...shout also no use since u have signed s&p.

talk nicely to LYG then maybe got chance
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haiyaa..we talk nicely..they oso dun understand laaa...sometimes we have 2 b strict n firm so as 2 protect our rights...

This post has been edited by ummunawfal: Dec 24 2014, 03:44 PM
kickasix
post Dec 24 2014, 03:45 PM

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QUOTE(wut2du @ Dec 24 2014, 01:12 PM)
Low water pressure is true happen to me at blok 3 and to my father house blok 6, water seeping from bathroom also happen to both of our house the paint that they use also low in quality and forgot to mention about one of the bathroom they didnt installed the pump for flushing and the sink pipe, when i ask the said will send the contractor to installed but as always only promise, then when i went to the developer office they said already change management so not their responsibilty...hmmm, my advice to whom that shall received their house check the house thoroughly if any defect detected do not hesitate to push them to rectify it before the warranty expired
*
Dear wut2du

How did LYG repair the defects i.e. low water pressure and water seepage?

R u still facing low water pressure issue? Or u install additional pump then ok?

Thanks for sharing.
ummunawfal
post Dec 24 2014, 04:02 PM

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LYG,
Majoriti pnduduk di Bandar Tasik Puteri adalah melayu beragama Islam. LYG, repo anda di Bandar Tasik Puteri sebelum ini adalah tidak baik dan anda tahu itu semua. Bila Mah Sing masuk di Bandar tasik puteri, tidak dpt dinafikan ada nmpk sedikit perubahan dan bru LYG mahu memajukan Bandar Tasik Puteri. Sy dan pembeli2 yang lain sgt berharap LYG serius kali ini untuk membangunkan Bandar tasik Puteri dan tidak melakukan kesilapan yg sama kali ini. Terima kasih.

Teguran iklhlas,

Pembeli GH fasa 3
TSLow Yat Group
post Dec 24 2014, 05:09 PM

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QUOTE(wut2du @ Dec 24 2014, 08:47 AM)
Haha this story is same as mine, im in block 3 btw, i thought new management not the same as last one, and the promises until now were not fulfiled, they just want to sell houses after that you on your own. I want to add that not only me but my father also bought house in block 6 he faces the same defect like my house such as leaking roof, water seeping from the bathroom (guess they didnt do waterproofing in order to cut cost) and now my sister going to receive her key for garden height phase 1(dont know whether already received or not). Lets wait if her house will face the same problem or not
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Hi - wut2du, We do not think that you should generalize your comment and assumed that everything is status quo, the management has taken a serious view of all comments, past and present and certainly by having a forum is one way of listening to our buyers' needs, grievances and suggestions. BTP has undergone a rapid transformation as witnessed from the upgrading and improvement of infrastructural services, landscaping and general services. More are being planned in the future to cater for the expanding population.

We will address some of the other issues as we move along to answer some of the other grievances and will provide a better understanding/explanation/solution of the problems encountered. As we have said before we want to fulfill our obligation as a dedicated developer.

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