What is the issue with TIME? How long will this disruption last?

Thanks for your feedback. We had already inform the management about the concern.

Due to DNS issue, please follow the link below to change to Google DNS server temporarily.

https://developers.google.com/speed/public-dns/docs/using

Hi Guys,

Time Technical Team has been notified since early this week when such peculiar behaviour occurred.
At this moment, if you require any technical assistance in your equipment configuration, feel free to channel to me & my network team at support@timefibre.com

DNS issue is gradually being resolved...for DNS settings it takes time to propagate, rest assured full recovery is on its way.
You may continue to stick with Google/OpenDNS DNS eventhough after this issue is resolved.
It will work just fine.

* For your convenience, please put in Google/OpenDNS DNS into your Equipment (e.g. Router) rather than setting it in each individual wireless clients.

Thanks.

Hi there, i have a few questions.

1. The router time provides E1200, can i change to old router ( Linksys X3000). If yes, what should i do?
2. How can i turn on the 50Mpbs speedboost?

Thanks

https://selfcare.time.net.my/auth/login

Hi Bro,

1) Yes, you can configure your Linksys X3000 Router to work with Time. Just connect to the WAN Port.

2) Go to http://selfcare.time.net.my --> Login with provided Username & Password (Your Time Account) --> Click on Boost manager --> Choose 1/2/8 Hours to Boost --> Click Boost.

Feel free to buzz me if you require further help.

Thanks.

This post has been edited by jjj2: Jan 16 2015, 05:10 PM

Despite using google DNS I still could not access a lot of websites. I can't even access any of my e-mails and the customer service are not answering. Ridiculous..

Hi Bro,

Anything I can help ? Buzz me via PM or Whatsapp or Phone.

This post has been edited by jjj2: Jan 16 2015, 08:41 PM

Hi,

1) what settings should i use for my old router?

2) i dont have the account details... What should i do?

Thanks bro

I knew it was Time problem. It's been happening for a couple of weeks. It is slightly better now. Definitely a misconfigured DNS problem. And they kept blaming me and saying it was my SSID channel problem. Clearly not. Youtube's been buffering and sites (even Gmail) does not load. And speedtests were terrible but they kept pushing the blame on customers. BAD CUSTOMER SERVICE. They even suggested I buy new hardware. Bad bad bad.

I put in Google DNS into my computer but can I do that for the router?

even torrents were blocked but the links are working again...

i think u can just set at here

Hi Bro,

Feel free to send me an email, I'll guide you with steps to set it up.

Your Time Account Username & Password should be written on the Work Completion Sheet they passed to you after Time Installer finished installing.
No worries, if you cannot find it, you still able to retrieve it via Time CS.

Thanks.

Hi Pigduck Bro,

I'm sorry for what you have encountered. But need not worry, we'll assist you with the settings.

Yes you may set the DNS in your Router as shown.

Feel free to email to us at support@timefibre.com if you require further assistance.
Tell us more about your problem in more details.

Thanks.

This post has been edited by jjj2: Jan 16 2015, 10:46 PM

Hey bro,

i fixed the router already.

i tried to access the selfcare website but it is down?

Thanks

Yes The website is currently down.


We will update you once the webiste is up again


Sorry for any inconvenience caused

Hi Bro,

Great to hear that you got the router working, please check my reply, we'll assist you to further look into the dns problem.

No worries, Time Technical team has been notified & they are currently fixing the selfcare portal issue. This is not related to the dns issue.

Thanks.

jjj2, the installation went smoothly last Thursday. Getting 7+ Mpbs for both upload and download during the speedtest.

Recommended and friendly distributor and thanks for all the information sharing and coffee


Selfcare website is still down since this morning.

I saw some TIME contractors laying down fibre cables across the road right in front of my house. Is this an indication that my area/street is going to get the TIME fibre service or are they just passing through?

Hi Bro,

Great to hear that things gone smooth

We've already informed the Technical Team about the Selfcare Portal issue, and they are working on it.

Feel free to buzz me if you need any help ya....

Take care & keep in touch...Cheers

This post has been edited by jjj2: Jan 17 2015, 03:48 PM