Equipment used :
ONU : Huawei HG8240
Router :

Speed tests on 100 Mbps plan


TIME Specialist and Distributor
JJ Choo
eComp Solutions
TIME Authorized Distributor | Pioneer Installer | Network Specialist | Coverage
Mobile Hotline : 012 429 9200
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Yeap CH
YQC Technology Solution (PG-0116813-K)
Time Authorized Distributor
T : 04-262 8601, 012-490 0601 F : 04-262 8601 E : yeapch@gmail.com
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This post has been edited by ezinger: Mar 30 2016, 08:10 PM

For other TIME distributor/specialist, please PM me your info. i'll update my post


Also if anyone has speedtest with the 100Mbps, feel free to PM me or post in the topic, so i can update my post.

Thanks

ts... latency for gaming ? ok?

I've played Diablo3 with my friends. They were using Unifi and Maxis, sometimes all 3 of them get disconnected and lagging while I'm smooth sailing.

Definitely the best ISP i've used for gaming. My gf can be torrenting and streaming and I'm not even affected.

waaa sound good enough... but sad news.. just check... shah alam not supported yet ..

Latency for gaming is good... lowest latency ISP currently in Malaysia.

anyone have setup tl-wr1043nd with time fibre before?

what setting should be use to dial, this version have unifi mode

HI Bro,

It should work fine, check out my PM for instructions.

Thanks.

u cannot use unifi mode. just use normal connection.

as unifi use vlan500 to make a connection. time dont use vlan to make a connection.

i manage both time n unifi in my office.

and i use this router to test them.
http://www.tp-link.com/en/products/details...del=TL-WR2543ND

work fine second time i tried

Saw a brochure in my mailbox today. Time 5mb Rm99 only. Any hidden conditions?

Great to hear that Bro !

Cheers

Dear Bro


Thanks for your interest in Time Fibre ,, Kindly check My PM for further details.

This post has been edited by yeapch01: Aug 26 2014, 05:27 PM

Can i get this service for damansara uptown / ttdi area???

Ok had my first ridiculous experience with Time's so called customer service.

Every now and then my connection will become crap. When this happens and I try pinging, I'll see time outs every OTHER second. This is also experienced when playing Diablo. I'll move for a second and then hang for a few continuously. This will go on until I reboot both my router and my modem.

2nd issue. Every now and then my wifi will decide it doesn't want to work. Even the access point name doesn't show up when trying to connect other devices to Wifi during that period. Again, resetting both modem and router fixes the issue. Explaining this to the customer service personnel prompted a question - so how do you know it's your wifi that's not working? WTF? Does your access point disappear when the PPPoE connection is out?????

Then proceeded to argue with me that troubleshooting should be done on LAN. I argued that I have no use for LAN even if it works as none of my devices at home use LAN.

So as usual, I reset my modem and everything was fine again. I said I wanted a replacement modem and router, as I'm fed up of having to reboot them every other day. Customer service told me that router replacement can only be done for free once. If I encounter other issues down the road, it won't be covered by warranty anymore. WTF???

Apparently a lot of customers have been complaining of the same issue, and Time's advice to them is to turn off the router when not in use. Again WTF??? This is quite impossible as there's always someone at home who'll be using the internet and I myself work from home every now and then.

So since I pay for 24x7 access per month, will Time start to charge me only every time I turn my modem or router on instead of a fixed subscription? The best answer came from the customer service agent. He argued saying the modem is free for life. Only the router is a one-off change. Huh??? WTF?? Does he even understand what I'm saying???

The agent was generally twisting and turning trying to weasel his way out of a proper explanation for things and behaves like a great know-it-all. Doesn't even have the proper manners to ask you to hold on. You greet him Good Evening and he answers you Yes? Usually I couldn't be bothered with all these mannerisms but the longer I spoke to him the more irritated I became. Great way to spend 27 minutes on the phone. Good thing I didn't have to REBOOT my phone due to it overheating.

I apologize for the wall of text but it serves as a warning for potential callers.


TL;DR - Time hardware sucks. Apparently cannot be used continuously or will overheat. This is CONFIRMED BY TIME's customer service. Customer service sucks harder. Should've just stayed with Maxis. At least their customer service agents had better attitute most of the time.

Dear Bro


Thanks for your interest in Time , Kindly check My PM for further details/

Have A Great day ahead !!!

Dear Bro

I felt sorry for the bad encounter you faced recently , kindly check my email to u on some suggestion I hope may help u.

Hi Bro,

Let me assist you to pinpoint your problem. Please excuse the TIME Customer Service coz sometimes they are not really technically-wise trained.

From what you've stated above, big possibility the Router is giving problem. The reason the Customer Service requested you to test on LAN connection is to further narrow down& confirm the root cause of the problem, it's part of the troubleshooting procedure. Please excuse if there's any misunderstanding from this point.

The Router is in fact carries a 1 Year Warranty unlike the ONU which carries a lifetime warranty as long as you are still using TIME's service. I know this is not a perfect arrangement as viewing from Customer's perspective, this is not right. Viewing from TIME's side, the warranty is not covered by TIME but instead by the Vendor/Manufacturer which is 1 Year, just like we buy Routers from the shops. Some routers do have 2/3 years warranty, but that's different story la...
We had previously voice out this concern to TIME & they have already looked into it, some customers warranty is over, they will also replace.

Advising customers to turn off & on the Router frequently, obviously this is certainly not a wise solution. The Linksys E1200 (I believe you are using this Router) is in fact having this intermittent connection drop issue due to its firmware issue. TIME's technical team has been notified 6-8 months ago...

Feel free to contact me directly if you need further assistance.

This post has been edited by jjj2: Jun 8 2014, 01:25 PM

Hi Bro,

I did not seem to get any mails from you.

Dear Bro


Sorry the mail the sent thru , sorry for keep u waiting .