I don't access China sites.

I am a banana. 

Just installed unifi VIP10 today. Speedtest site shows 10mbps so its all good on that front. However I got some issues:

1. Certain images from certain sites take a long time to load. Two places I know this happens are the Google play app (when you go into an app and the screenshots take a long time to load) and according to my bro, Instagram as well.

2. Quite often notifications on my smartphone don't show. For example I had load the Whatsapp app before I saw that there had been multiple messages. This never happened to me when I was on the old Streamyx 1mbps.

3. Downloads from uploaded.net are no where near 10mbps. They vary from 200kB to 500kB per second. Although this may be UL's problem and not unifi.

Are the issues above common? Any solutions?

Guys! i try to called UNIFI CS, there an information regard slow connection browsing China website and they are now rectifiying the issue.

i called them for another problem, my modem died, need them to replace.
had to call 3 times, waited long time before they answer.
dont know how long they will take to come.

they need do some setting on modem before it can connect to internet

Can you share with us what is the make/model of the new modem that TM supplied as replacement?

I got the Huawei HG8240w with the Innatech RG4332 wireless router with my VIP5 installation about a month ago.

this is what i get from other ppl complaint.
Thank you for contacting TM UniFi. Firstly, we would like to apologise for the late reply.
Referring to your e-mail dated 1st June 2013 pertaining on Unifi connection issue to china website,  we apologize for any inconvenience that you are facing currently. Currently we observed increase in traffic flow towards China sites. This might be due to:
- booming of popular games server and content  provider in China
- increasing demand of bandwidth hungry application ie: video/music streaming, iptv, online gaming, p2p
- huge demand of China based traffic for biz purposes
This will result in customers experiencing some degree of service degradation while accessing contents hosted in the China, such as slow internet speed during surfing, downloading, streaming and online gaming. However, traffic to other countries is not affected.
However, please be informed that we will continuously improve our network to deliver the best experience to our customer and not only to china, but to the other destination as well. At the meantime, we really appreciate your kind patience, as we will try our best effort to resolve this problem. We sincerely apologize for the inconvenience caused.
For further assistance or feedback, kindly e-mail us at unifi@tm.com.my . Alternatively, you can also contact TM UniFi at 1300-88-1221 for "Technical Customer Support" and “General enquiry and Billing”.
We look forward to serving you better.
Regards,
Razana Othman
TM UniFi Centre / Email Team
(Sales)  : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)
(Customer Support) : 1 300 88 1221  (24x7)
E-Mail: unifi@tm.com.my

#TMAlerts 1/2 we are experiencing some degradation of data traffic to and from the US due to a fault on the AAG submarine cable system.

#TMAlerts 2/2 repairs are underway to repair a fault on the AAG submarine cable system. We will share updates as they become available

https://twitter.com/TMCorp

Cheri's Permaisuri received this after make complaint:

RM0.00:Msg frm TM: We regret to inform you that there is a service disruption in your area. Expected recovery on 14/10/2014 07:33 PM. TQ for yr patience.
1 bloody MONTH.... RIP Unifi

Can we all get them to rebate our bill since they fail to provide service?

i am using VPN now, works fine with VPN, don't know why.

Quite fast

I think browsing to China websites are back to normal now. Stream media on China based website also very smooth.

If already is VIP10 (RM199), how to change to VIP10 + Megapack (RM199)?

I'm still in contract VIP10 RM179. A few ago, call unifi center to get Mega pack.. so now have to pay RM199 and contract start all over again.

if your contract expired they will offer you the same as the offers. if not right away let them know u will downgrade/cancel. straight away they have retention pricing for you.

anyone using Astro On The Go? the buffering crap drive me nuts, this is night time. one hour drama became two hour drama

Anyone getting terribly slow speeds when downloading through filesharing sites like Uploaded? Sometimes when this happens I restart the modem and router the speeds are back to normal. So I'm wondering if this is due to the undersea cable or just TM trying to throttle.

Hi all,

I installed unifi on 25 Aug. Just received the bill from TM.
Billed me partial for 25/8 till 15/9.
And 1 month prepaid for 16/9 till 15/10.
Is it normal for TM to charge 1 month upfront?

I have a premium uploaded account, and if I have 3 or 4 simultaneous downloads I can hit 10Mbps. If I download a single file then it varies... sometimes 200KBps to 10Mbps, average probably about 500KBps. I don't know if this is due to Unifi or UL's servers being slow.

But sometimes even if I have 4 downloads, the total speed I get is like 50KBps... that's when I restart the modem and then the speeds are back to normal.

HyppTV any good content? My HyppTV = ntv7.