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Unifi Official TM UniFi High Speed Broadband Thread V19, ( -_・) ︻デ═一▸ Maxis & Time

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AVFAN
post Nov 5 2014, 07:35 PM

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QUOTE(Neptern @ Nov 5 2014, 04:44 PM)
I believe you haven't looked at the ABN thread.

TM is the best among the worst so to speak sad.gif
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yes, it is far from perfect but is probably the best u can get in this land.

and.. i wonder why the abn threads keep going with the daily moaning n groaning. tongue.gif

i wud just dump it, tell them to go to hell, move on with life!

This post has been edited by AVFAN: Nov 5 2014, 07:35 PM
AVFAN
post Nov 10 2014, 11:55 AM

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QUOTE(frozenslayer @ Nov 10 2014, 11:15 AM)
Received a call from Unifi last week(monday) offering upgrade from VIP 5 to VIP 10 for RM179 , I wasn't home last week and my dad answered the phone , he told the caller the call me but they never did , so i decided to call unifi myself and they made a "report" about it cause they are just customer service and the sales department handles these promo =.= ~ till now they didn't call me yet. I want my upgrade dammit.
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the way i understand it, the caller for these upgrades are unifi AGENTS but they always identify themselves as official TM/Unifi". Some TM Points are actually agent or dealer operated. TM Unifi as principal, understandably don't deal with customers on sales and pricing, deal only technical and billing issues.

every agent supposedly keep tracks of vip5 customers nearing end of contract and make this call. TM unifi hotline people typically do not know what these agents do.

but since u lodge report, customer service supposedly will pass message to agent, let him deal.

but may need to wait, call a few times...

in my case, the merry-go-round took a long time, a few weeks... "agent never call?"... "pass on message again...", "agent still never call?"...." new report made"..."call this no. (but says wrong dept)"... "we'll contact agent again"....!!! if that happens, demand to speak to manager or acting mgr.

This post has been edited by AVFAN: Nov 10 2014, 12:12 PM
AVFAN
post Nov 13 2014, 05:08 PM

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QUOTE(mashi1234 @ Nov 13 2014, 03:53 PM)
Hi Guys,i was very noob in networking.Want to ask a question.
My unifi modem was on downstair and my desktop on upstairs.my desktop wifi signal
very bad and unstable.Is that any way is easiest to boost up the wifi signal without setting bla bla bla  unsure.gif
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change the router.
for a typical double storey house, this will do, works well with unifi.
ethernet or wifi, pc or android or ipad, from one corner to another, good enough.
asus rt n12hp, rm2xx at some stores, rm199 at others.
there are type a, b, c, i think. i hv b1, good.
models, prices, info on how to set up:
https://forum.lowyat.net/topic/2764213/+100
https://forum.lowyat.net/topic/2651405/+2020
AVFAN
post Nov 14 2014, 01:44 PM

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QUOTE(D_L @ Nov 14 2014, 08:35 AM)
hi all, just install unifi for about a week and i found that hd content on hypptv is so lagging to extent of u can't watch them  at all time.

i lived in a condo and i did buy long telephone line just to move all 3 boxes(modem,wifi router,tv box) into my room.

is it because of the long line that made hd content terrible or the type of cable i use? i noticed that the original tel line given by tm is a bit different at the connector part.

the installer did recommend me to use long lan cable but i just decided to move all the boxes instead of only the tv box. thats why i opt for the telephone line and they are cheaper than the lan cable.
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U already hv the answer.
Installer advises u to do a, u did b n c.
Of course nothing worked.

Unifi works on fiber optic cables until modem, then proper network cables. Use of cheap tel cables give u cheap results or nothing.
AVFAN
post Nov 14 2014, 02:10 PM

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QUOTE(cskean @ Nov 14 2014, 01:50 PM)
But this VIP10 for RM179 is bound to a 24 months contract. What if in between this period, TM suddenly decided to reduce the price for VIP5 VIP10 and VIP20? Will they also readjust those price that still in contract accordingly?
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A contract is a contract. So after signing, even if they cut prices for new users, nothing u can do until contract over.

When contract over, u can change ISP, negotiate, etc.

The way I see it, Unifi dun give 2 hoots whether a customer stay or leave, their style, we know.

This post has been edited by AVFAN: Nov 14 2014, 02:11 PM
AVFAN
post Nov 14 2014, 03:11 PM

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QUOTE(D_L @ Nov 14 2014, 02:34 PM)
oohhh i see..i did ask them first bout that but they said its ok...can u recommend me other option for telephone cable...really dunno if got other type.
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if they said what u did with cheap cables is ok, then ask them to come back n fix it!! tongue.gif

best u revert to original to make sure all is ok first. with modem and router in original place, connections and cables, connecting router to hypptv box with a long but right network cable should be ok. network cable can buy in any it shop.

i m not installer, better consult same or other installers/experts for further advise if necessary.

This post has been edited by AVFAN: Nov 14 2014, 03:28 PM
AVFAN
post Nov 14 2014, 06:37 PM

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QUOTE(cskean @ Nov 14 2014, 06:01 PM)
I believe majority wanted TM to lower the price... I'm only concern after take up the RM179 for VIP10, then TM announce a revise of price, then I'm stuck for the old price for the remaining contract period...

Anyway, I still need to wait until I'm back to the country only can call Unifi CS...
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if u look at what's been happening in the last few years since unifi started, i'll say rm179 for vip10 is ok, locked 2 yrs. unlikely it'll get cheaper by much. dun forget this is mland, monopolies, cronies abound, need extra $ for abc, xyz, @#$. majority has no say, only elites with power...

i can tell u i paid rm199 for 3 yrs yet they never give me a hoot to lower price when others pay 179 or 169. but wat can u do except go to another isp which may suck so bad that u b**** everyday in lyn like in that ab%^& thread(s) n not have a life!

imo, if u pay 179 and make full use of 10mbps, save in other ways like xtro n tnb bill , it's not too costly. but if u r not making full use of it, better stay with 5mbps and keep to option to change isp anytime.
AVFAN
post Nov 14 2014, 07:17 PM

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QUOTE(theberry @ Nov 14 2014, 06:50 PM)
how many years u have been with tm? if more than 5 years, do u receive any benefit like they would upgrade your speed to 20mbps at no extra cost?
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3+. free upgrade? dream on....
AVFAN
post Nov 19 2014, 04:14 PM

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QUOTE(Masamune @ Nov 19 2014, 02:05 PM)
Guys, just wanna ask your opinion.

I've been using unifi with a TP-Link TL-WR841ND and a wireless repeater Aztech WL559e.

My room upstairs is basically the furthest place from the router which is located at the living room next to the tv. Even with this setup is not super ideal but I'm still getting acceptable speeds. Without the repeater it's almost impossible to stay connected.

I put the repeater upstairs outside my room and it's only getting one bar. On the manual is recommended to put it at a place that at least 2 bar but no matter where I put it upstairs it's still one bar.

I've tried switching channel and all but theres no difference. Home plug doesn't work because my house is 3 phase wiring.

Recently I've been looking at the asus RT-N14UHP. I wanna ask is there a difference compared to the tp link router? On paper it seems better but in real life application does it really has a high wireless coverage?
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i dunno tplink but for your case which is similar to mine - router at one corner downstairs and need wifi at the furthest corners upstairs, even my rt n12hp @rm199 can do the job. i hv 1 pc downstairs far corner and 2 android players upstairs far corners, all working fine on wifi.

for typical 2-sty house, no need for homeplug or repeater. rt n14uhp will probably do an even better job.

This post has been edited by AVFAN: Nov 19 2014, 04:15 PM
AVFAN
post Nov 23 2014, 12:22 AM

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problems reported everywhere since last night.

mine went totally dead 2hrs ago, came back 30 min later.

hope not big cable damaged again....
AVFAN
post Nov 23 2014, 07:56 PM

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QUOTE(boon_016 @ Nov 23 2014, 12:45 AM)
afraid so, unable to browse some china site like :
oneplus.cn & mi.com/index.php
page not load, seems faulty undersea cable again.  sad.gif
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after 12hrs, i m not sure...
ookla test OK, some people here say all is gud, maybe they dun go to china sites...
but... u r right... some china sites are inaccessible, some still ok.


conclusion:
.. not cable problem
.. either china or msia people have nothing to do but to block tis n dat for a salary
... v nid to get smart n not let these ahs suck out $! tongue.gif

This post has been edited by AVFAN: Nov 23 2014, 07:57 PM
AVFAN
post Nov 24 2014, 10:14 AM

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QUOTE(freedom2k @ Nov 24 2014, 09:07 AM)
this is the reply email i received from TM Unifi CS after complaining unable to browse certain china website:
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is that reply a new one?

see below, copied from this forum, but dated 1 june 2103. they have std replies, sender probably dun even know what's going on.

for the problem to china sites now, seems only unifi, streamyx reported fine. waht's reall ythe problem, nobody seems to know yet...

QUOTE
Thank you for contacting TM UniFi. Firstly, we would like to apologise for the late reply.
Referring to your e-mail dated 1st June 2013 pertaining on Unifi connection issue to china website, we apologize for any inconvenience that you are facing currently. Currently we observed increase in traffic flow towards China sites. This might be due to:
- booming of popular games server and content provider in China
- increasing demand of bandwidth hungry application ie: video/music streaming, iptv, online gaming, p2p
- huge demand of China based traffic for biz purposes
This will result in customers experiencing some degree of service degradation while accessing contents hosted in the China, such as slow internet speed during surfing, downloading, streaming and online gaming. However, traffic to other countries is not affected.
However, please be informed that we will continuously improve our network to deliver the best experience to our customer and not only to china, but to the other destination as well. At the meantime, we really appreciate your kind patience, as we will try our best effort to resolve this problem. We sincerely apologize for the inconvenience caused.
For further assistance or feedback, kindly e-mail us at unifi@tm.com.my . Alternatively, you can also contact TM UniFi at 1300-88-1221 for "Technical Customer Support" and “General enquiry and Billing”.
We look forward to serving you better.
Regards,
Razana Othman
TM UniFi Centre / Email Team
(Sales) : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)
(Customer Support) : 1 300 88 1221 (24x7)
E-Mail: unifi@tm.com.my

AVFAN
post Nov 30 2014, 06:23 PM

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QUOTE(Lineage @ Nov 30 2014, 01:21 PM)
10m range only need so long antenna?  hmm.gif
USB port is optional..got or not also doesn't matter.. nod.gif
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u want advice, people give u advise, u decide.
u want low price, good performance for Unifi.
the long antennae is precisely why it is good, why better than others.
u can opt for short antennae version for same model but u may not be satisfied.
the day will come u can custom order antennae length to yr choice.
but sure pay more la.... tongue.gif
AVFAN
post Dec 3 2014, 07:29 PM

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QUOTE(alexwsk @ Dec 3 2014, 12:16 AM)
my modem, router and phone is on 24/7
only set top box turn on when required
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this is the best practice, i do same.
power on n off modem n router saves max rm2 a month but give a tonne of problems...
n someone told me there r burglars incl clever foreigners go round with special equipment to detect yr router - off means no one home, best to strike. tongue.gif
QUOTE(norman05051984 @ Dec 3 2014, 02:03 PM)
my friend received SMS saying that upgrade to 20Mbps for RM249.00 can get full channel HyppTV (127 channel)
Anyone can confirm this?
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this has been around for ages... for vip10 contracts at expiry.
if u dont want hypptv, u can nego to get rm229.
mind u, if u need to access china sites, think twice - unifi had twice for 2 weeks in last 3 months betrayed customers for china sites - they dont pay enough for bandwidth for traffic to/from china - this will repeat until they pay more n it doesnt look like they will.
QUOTE(711726 @ Dec 3 2014, 03:35 PM)
I thought the last offer was 10Mbps with full HyppTV @RM199?
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full hyptv = ?
imo, full = megapack + sports pack.
but no... vip10 rm199 gets u mega only, no sports. pay rm50 for it. or swap with mega...
AVFAN
post Dec 9 2014, 09:21 PM

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QUOTE(alpha33 @ Dec 9 2014, 07:47 PM)
Is the broken undersea cable fixed?
internet is bad. constant disconnection. bad lines to european sites. EG FB,yahoo! and my seedbox.
on VIP10. unbearable already..
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if u believe unifi stories, there is always something broken, so all the time have some excuse for bad connection.

the truth is that broken sea cable is long history, months ago.

however, there has been no service to some china sites in sep and nov - becos suspect was quota used up, did not pay more for more bandwidth, so users were fuming for some weeks. explanation was "we r experiencing heavy traffic to china...".

anyway, all has been restored to normal 2 weeks ago. of course, can expect some cable to be broken again and again.

where r u located?

here, shah alam, vip10, right now, wifi 45ft, all is good whether pc or hypptv or androidtv or torrent or china or usa or europe:
user posted image

This post has been edited by AVFAN: Dec 9 2014, 09:41 PM
AVFAN
post Dec 10 2014, 03:29 PM

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QUOTE(alpha33 @ Dec 10 2014, 03:18 PM)
from seedbox. i think this seedbox is in european country.
1gb filesize, last nite till now tak habis. alot of disconnection.
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u may want to know since yesterday, there hv been raids on many of these sites.
i know at least 2 that are shut down now. others may doing hide n seek...
https://torrentfreak.com/swedish-police-rai...offline-141209/

nothing to do with sea cable or unifi...
AVFAN
post Dec 24 2014, 06:29 PM

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QUOTE(xSean @ Dec 23 2014, 09:03 PM)
does unifi throttle p2p? i cannot achieve 500KB download recently, only get max 250KB donwload
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unfi does not throttle, no limit - for now.

if dedicated to one device, vip5 gives u max 625KBps - achieveable with ethernet or strong wifi.
AVFAN
post Dec 26 2014, 01:18 PM

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QUOTE(MGM @ Dec 26 2014, 06:37 AM)
Search thru this thread on 'double storey' and found differing advices on putting the wireless router on ground or upper floor. So which is better?
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this is an excellent and impt question but the answers are not straightforward, at least to me when i tried reading some articles.

the way i understand it, a typical wireless router dipole antenna transmits in a balloon form, a matter of how much the balloon is "squeezed ". read this for a quick understanding:
http://www.techrepublic.com/blog/data-cent...misconceptions/

if above is correct, the ideal place to place the router has to be right in the center of the house. but how often is that possible?! unifi comes in either from the ground flr front for newer houses or from the back upper for older ones. unless one spends own money to pull the cable elsewhere.

there have been all kinds of reports - some upper back says good, some say no good. some front lower says good, some say no good. and that's not surprising given all kinds of routers, their positions and amount of inference in each case.

so... given the constraints, i think one can only try these:

.. orig unifi router is surely weak - change to better one.
.. play around with the twin antennae ("squeeze the ballon"), see if a particular position is better for where u want wifi.
.. provide as much clear line of sight as possible to minimize distortion; wood, concrete do not matter; metal does.

i have replaced router at front grdflr, back upstairs still pretty good wifi, very acceptable, no need homeplug or wifi repeater. it was not the case with orig unifi router.

This post has been edited by AVFAN: Dec 26 2014, 01:30 PM
AVFAN
post Jan 8 2015, 08:03 PM

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QUOTE(star_wts @ Jan 8 2015, 01:38 PM)
today i just upgraded my unifi from vip5 to vip10.. may i know my upload speed is normal or nop?
user posted image
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no. u shud get something like this:
user posted image

This post has been edited by AVFAN: Jan 8 2015, 08:07 PM
AVFAN
post Jan 10 2015, 11:43 AM

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QUOTE(iamkid @ Jan 9 2015, 08:53 PM)
today TM called me offering 169 for 10 mbps (upgrade from 149 5mbps).
Anyone get this?
Good deal?
hmm.gif
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this is best deal ever known. take it fast.
likely reason = competition in yr area.

others r paying 179, 199.
QUOTE(syafiq01 @ Jan 10 2015, 03:58 AM)
Hi Guys,
VIP20 subscriber here.
Just subscribe on 18 Dec 2014.
Question.
Up till now, got all channel on hypptv. Is it open all channel for 1 month only or it is bundle with the promotion? (means, got all channel?) haha
Thanks! smile.gif
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likely free for 1 month.
but, during sign up time, u wud hv been asked to chose 1 free pack - mega or sports or....
so, eventually u wil still hv 1 free pack, besides the free-for-all channels.

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