does that mean what they mention here on this page is wrong? Unifi Page

*Update: Called 1300 Unifi number, the raceway(casing ) is included in the standard installation, free for 30 meters.

Don't know who is right now. If they don't I'll just buy the raceway myself and DIY.

This post has been edited by xperiaVuser: Jun 18 2014, 10:59 PM

almost all contractor dont bother to give raceway...

Any of you guys having issue with oversea servers lately? Getting timeout even on Singapore server. Getting lag spike on games like Dota2 and FFXIV JP.

Yeah, these few days got problem with overseas server. Gaming is shit

just called TM support, they couldnt find any issue from their side. they even refresh and reset my connection (i have no idea what that mean.)

anyway, he advise me to download PingPlotter, screenshot them and submit a report to their email support. sigh

EDIT : update, seems like im not getting a timeout anymore. perhaps you can drop a call and tell them to refresh/reset your connection.

This post has been edited by CZero: Jun 19 2014, 11:44 PM

it time for me complaint liao..every night i reach home using internet sure kena at lease 2 time dc thn recon again...max time 6 wtf..
mao complaint upsidedown liao

Guys is it true they don't install FTB box outside your house wall anymore, instead they pull the wire directly from the pole?



This post has been edited by xperiaVuser: Jun 20 2014, 12:57 PM

Yup, they pull the wire directly from the pole into your house.

Thanks samkian. Did they say how they calculate the 15M internal fibre limit without the FTB?

sigh. kena balik. called them, open a case report, submit an email with PingPlotter screenshot and they promise to get this done in 24 hours. oh well.

For my case, they calculate total length for the fibre cable outside and inside. For me, total fibre length is 40M, no extra charge.

That's what I'm afraid, they can simply put your internal fibre is longer than 15M and charge you in the next bill.

*Update: TM called me, they said there is no such direction to install Unifi without FTB. If the installer is reluctant to install the box, call TM on the spot. They will speak to the installer.

update 2: Right before the installer came, I made another call to unifi to make sure about the FTB thing. Now, CS says it's a new directive that unifi can be installed without the FTB. CS said internal fibre count from FWS onwards, installer says it doesn't matter anymore without FTB really my kepala pusing already listening to them. Fortunately, my installation went smoothly without hiccups.

This post has been edited by xperiaVuser: Jun 22 2014, 09:47 PM

Is Unifi having issues or doing any major maintenance? I'm constantly having dc issues every 30mins since Friday night till now. Using ethernet cable to directly connect from pc to router. Can't even stay long in Wildstar or SWTOR it's annoying.

This post has been edited by claptrap: Jun 21 2014, 03:12 PM

recommend me a wireless adapter for wifi pls
now using realtek wireless card, speedtest only got 1Mbps instead of 5Mbps

Hi guys,

Quick question how many desktop/laptop can i used with 10mb unifi connection?

Guys, I am on VIP 5, and I do watch quite a lot of live stream and those streams are not very smooth. Does it makes a different if I replace the original modem with TP-LINK TL-WR841ND. Btw, is the QoS function in the original modem useful? Thanks for your time.

It wont help much because most of our servers are located out of Malaysia...Streaming always depends on the servers..

Guys, my installation date is due tomorrow (23/6). In the email they said they'll call me 3 days prior for confirmation. But they didnt.
If TM still dont give me a call today (22/6), should i give them a call?
Or just wait until the contractor come for the installation tomorrow? Tq.

is there any different between unifi normal and student.

For your info,

I also didn't receive any call for confirmation. Mine was also scheduled for installation today morning. I called Unifi line at 8:15am to enquire which they replied installer confirmed coming. Later received a Unifi sms at 9:35am stating my installer name. Around 10am, installer called and informed me that arriving in 20mins.

Arrived ahead of time and told me they can pull cables over ceiling for a fee. I declined and told them to drill at the locations I selected. However, They decided to pull the cables over my ceiling as it is easier and faster (according to installer) for free. Pull the black cable beside my TV and asked whether I want casing for a fee, which I declined.

HyppTV on, Internet on, Phone tested, everything done within 1 hour 20mins. Also noted that there is no DB box like my neighbour; only a loop of wires hanging outside at the cable entry point of my house....