For your info,

I also didn't receive any call for confirmation. Mine was also scheduled for installation today morning. I called Unifi line at 8:15am to enquire which they replied installer confirmed coming. Later received a Unifi sms at 9:35am stating my installer name. Around 10am, installer called and informed me that arriving in 20mins.

Arrived ahead of time and told me they can pull cables over ceiling for a fee. I declined and told them to drill at the locations I selected. However, They decided to pull the cables over my ceiling as it is easier and faster (according to installer) for free. Pull the black cable beside my TV and asked whether I want casing for a fee, which I declined.

HyppTV on, Internet on, Phone tested, everything done within 1 hour 20mins. Also noted that there is no DB box like my neighbour; only a loop of wires hanging outside at the cable entry point of my house....

Mine is INNATECH RG4332. Where did you get this model WBR-2300?

Today someone who claimed to be from TM came to my house to do "installation Auditing" while I was not around.

The guy states that my wiring entry point at the side of my house is not according to procedure. Also said that the cable running above ceiling need to be concealed in pipe to prevent rat bites.

Told my wife he will be contacting my installer and might need to redo the wiring. However, I called Unifi helpline and they told me TM personnel need to file an order on any activated account 24 hours before they can make any visit.

Have anyone experienced this before?