Hi guys, this is a vendor related question. 2 weeks into usage just found out my unit has the infamous purple tint issue. Software is 4.4.2. I have went to and called HTC CS but they asked me to refer to the shop instead.

I bought it from di*ec*d and have phoned their hotline stating that i got a unit with known issue and if it is possible for replacement. Got a generic answer.

Wanted to check with users if anyone had experience replacing a unit with di*ec*d.

I'm sure the directd will ask you to refer to the original distributor or bring it to service center. Can't blame them for selling you the purple tint issue set but i can tell you that most set in the market have such problem... can say it is 90% in the market! and the HTC isn't doing anything about it!

Even the gold color batch I tested do have the 'purple tint' problem as well...

radi0head, HTC service center asked me to bring it to the shop from where I bought it ... I surely don't hope directd asking me to go back to HTC. How do I work this out?

Ask for replacement directly at HTC service center...don't waste time calling those useless help centers

mine will be courier back to me this Friday, just got the tracking number and all. just like they said, two weeks

your AP set right? mine is original, and they told me no need to go to their shop but just go directly to htc. now waiting for my phone to be courier to me this Friday.

I bought my ORI set from directd. Mine didn't have the purple tint problem until I sent in mine for repair and got back with purple tint :S

Anyway, I dont think directd is handling warranty claim (or repair service) unless it's AP set. So go to HTC service centre.

Today, after 10 months of bearing the god damn purple tint and with another new thing - burn spot in the centre of screen when use the back camera lens, I called HTC call centre again and a pick up will come tomorrow. No time going to berjaya timesquare service centre.

Good luck to all of us if a repair (replace of lens) really fix it.

This post has been edited by cleoleeps: Mar 18 2014, 10:19 AM

mine already reached home, will have a look once i'm back

This post has been edited by zaxxshoxx: Mar 18 2014, 02:21 PM

do test the purple tint will strike again or not with heat your phone with stove

hahahaha hopefully no more or i will ask for new phone

Lucky you. Hope yours is good

lets wait for it. quicker than expected.

Directd can't do anything about it, they just sell the phone. After sales is by manufacture.

Just call up HTC and reference them your IMEI number and your details...if it is a legitimate purchase of a legitimate unit (which will be reflected in their records) they will process it as usual.

That's fast bro. All the best! Praying that mine will reach to me back soon with no more issues.

lets hope both are ok

Dear all,

Thanks for the feedback. I went to directd today. Lady at the counter said they will eventually send it back to HTC, so it's the same. That means the HTC agent at the service center was bullshitting me during my first trip. I went back to the SC again today and was gonna throw a fit but surprisingly they took it. I hope this doesn't take long. It is an original set btw.

This post has been edited by jubz: Mar 18 2014, 04:18 PM

I also bought from Directd. I send my phone back to them within 24 hours and they declared it as DOA so I claimed for one to one exchange. I called Directd every week for 3 weeks to check on my phone status but still nothing. Then, Mr. Bilton from Directd called me and ask me to come to their shop and he will give me a new phone bcoz the DOA process is taking too long. I went to the shop and Mr. Bilton give me free cover and continuously apologized to me even though it's not really Directd's fault. Very good after sales services. Kudos!

Even so my new phone also got those purple tint but I just ignored it for the moment since I don't have backup phone. I will claim for warranty later. Sad.

So... AP set is better than ori set, since ori warranty is worse than seller warranty?!?!

HTC customer service is right. because if not mistake, some brother did type in this thread, say that new phone if problem within two weeks can request the seller do replacement.

Pls read the old thread if it can help u.