Htc phone quality not bad, but this round camera issue and poor after sales service bring nightmare to many user.

In Taiwan, when consumer claim warranty, htc will immediately replace with new set or refurbished unit. Then their technician got time to repair it and consumer still feel satisfy as within 3 days get their phone back.

In malaysia, the technician group work hard to repair one by one. If confirm fail to do so, just replace by refurbished unit.

This round htc one camera issue make a lot device sent back for repair, so all take turn waiting for three weeks above.

Htc can make consumer happy if they can do like htc Taiwan practice, return to consumer within 3 working days.

I did left this group and but moto g, it's a nice phone. Would like to recommend those want left htc one to consider moto g. It's got two sim slot, quod core snapdragon 1.2 , 2g ram n 16 g storage, price at lazada is around 700 only.

Looks classy.

Hardware issue......
Need change camera parts.....
Service duration depend yr luck, mostly 3 weeks

Send repair.....purple tinted issue can solve

Losing the little faith I have in HTC Cust Service. Called for pickup on MONDAY and still no one arrived for pickup *sigh*

I sent mine to HTC BTS for purple tint issue on Monday morning. Camera module was replaced and ready for collection Thursday afternoon. They only took 4 days.

Do I need backup my data/files before sending it?

my phone is ready for collection.. sent last week's monday.. wuhuuu.. i hope camera fix is perm..

Hi guys, this is a vendor related question. 2 weeks into usage just found out my unit has the infamous purple tint issue. Software is 4.4.2. I have went to and called HTC CS but they asked me to refer to the shop instead.

I bought it from di*ec*d and have phoned their hotline stating that i got a unit with known issue and if it is possible for replacement. Got a generic answer.

Wanted to check with users if anyone had experience replacing a unit with di*ec*d.

Hye.i bought a 2nd hand htc one 3 weeks ago.and i dont have a warranty card.there are some issues with this pbone.1st.purple camera issue,2nd loose power button and third battery performance.can i sent this phone to service centre so that they can fix this problem without a warranty card?fyi,i had an online chat with the htc and he said my phone still undef warranty.i need your help.

anyone face this issue?

I waited 1 month for mine...since It's the only service center in Malaysia, plus the purple tint issue is very extensive. So kindly do have patience. Getting angry over this really would not help solve anything. For your information htc will never publicly admit the purple camera defect is a hardware defect. In fact, in my repair details, it didn't even mention changing the camera module, it just said customer complained of camera tinting and testing discovered no issues. But they definitely changed my camera module when I checked it in es file Explorer.

Right now my phone is prompting me to update to Kit Kat, but I dont want to update yet (because I read still got some issues not yet resolved, like wifi issues etc). I keep delaying the update by pressing cancel. If I dont update to Kit Kat, and the next version appear, can I skip Kit Kat update and install the next version? Or do I need to install Kit Kat first before I can install the next version?

Hi guys, my HTC one is currently suffered the purple tint issue while taking photo under low light environment. As far I read the post, it seems like I'm not the only one who suffered this. May I know by sending to HTC for repair, will it resolve the issue? Cause having purple tint is really annoying.... Can someone enlighten me?